I have bad experience with DPD as well. On Thursday, they tried first delievery, I was off work at home, but never heard anybody ringing the bell downstairs(am living in a flat). Alright, then maybe I missed it I thought. So I left a note on their website saying please call me if there is no response. I even called them on Friday telling them to ring me and asked them to come between 16:45 and 17:45. For that, I went back home earlier though I still had work at hand. All right, seems I can get my components this time. But no, 6pm, sb. knocked my door, coming? No, it was my neighbour, gave me a calling card(DPD Card of unable to delivery) and saying a guy gave her that, I needed to rush downstairs if I wanted to catch him. So I ran downstairs but he was already gone. I checked DPD's website the exception is "No access to flat" . I really want to speak to the driver
" Don't you know to ring the bell? why u not follow the lady go upstairs? No access to the building? rubbish.... " I really believe they just don't have enough resource to do the job.
I understand everyone is human, human will do sth. wrong, u r gonna understand them. But DPD? I will never use it ag myself! Bad service! Bad experience!