DPD - Follow My Parcel *5th August*

[Luci]

Woohoo!

 

[Deleted member 2277]

Woohoo!

It's a parcel???

 

[85256638]

TBH this isn't really needed, DPD are great already. What's really needed is for the other couriers to catch up with DPD!

especially Yodel and RM

 

[PLazarou]

Does a DPD parcel always show up around 8pm on the tracking? Mine was dispatched this morning and there's still nothing on the DPD site...

 

[Unicorn]

Does a DPD parcel always show up around 8pm on the tracking? Mine was dispatched this morning and there's still nothing on the DPD site...

Nah can be anytime really.. Mines about 11pm when it gets to depot and checked in usually from experience

 

[PLazarou]

Ah ok thanks. I always get nervous about these things!

 

[PLazarou]

Ahh so I figured out that I needed to search the tracking number in the 'parcel number' box for it to work. OCUK need to adjust their dispatch email - the direct link searches via consignment and the indirect link says you should put the tracking number in the consignment box, which also doesn't work.


I'm not getting the live tracking... only the usual one hour window. Is this system supposed to work on all one-hour-window deliveries, or only certain vans?

 

[mcleish]

DPD delivered my case bang in the middle of the times they suggested. Great service!

 

[fiveub]

Ahh so I figured out that I needed to search the tracking number in the 'parcel number' box for it to work. OCUK need to adjust their dispatch email - the direct link searches via consignment and the indirect link says you should put the tracking number in the consignment box, which also doesn't work.


I'm not getting the live tracking... only the usual one hour window. Is this system supposed to work on all one-hour-window deliveries, or only certain vans?

Hi PLazarou,

Do you have a screenshot or a copy of the email, and highlight what is incorrect please so I can pass this on to be looked into and amended! Thanks.

 

[rwm24]

Guys/girls, one can 'follow my parcel' on one's computer. Just go to: http://www.dpd.co.uk/apps/tracking/?parcel=[tracking number here].

This doesn't work for me unfortunately. That page just shows "We are currently experiencing issues retrieving your parcel information at this time. Please try again later."

I also didn't receive a text letting me know it would arrive today, despite it being out for delivery ("Your OVERCLOCKERS order will be delivered today by Darren, your DPD driver, between 17:57 and 18:57")

Hi PLazarou,

Do you have a screenshot or a copy of the email, and highlight what is incorrect please so I can pass this on to be looked into and amended! Thanks.

Here's a screenshot:

I've highlighted the parts that need to be changed. I was putting the tracking number into "consignment number" on http://www.dpd.co.uk/tracking/tracking.do all evening yesterday and it wasn't finding my parcel. I then put it into "parcel number" instead and it found my parcel.

 

[PLazarou]

rwm24 beat me to it!

 

[fiveub]

Thank you both, shall pass this on to be amended!

 

[PLazarou]

Maybe some deliveries are still tracked by consignment though? The bigger ones perhaps... a 'consignment' sounds bigger than a 'parcel'.

 

[Gee]

This doesn't work for me unfortunately. That page just shows "We are currently experiencing issues retrieving your parcel information at this time. Please try again later."

This was exactly the same for me.

 

[Terrier_Jimlad]

Is it concerning that my DPD driver has been on Delivery #16 for the past 45 minutes, conveniently tracked VERY close to a known brothel in the next town

 

[Christmas themed thank]

Can somebody explain to me why my parcels come from different depots? Sometimes, my parcel(s) will come from the Basingstoke depot, but at other times my parcel(s) will come from the Southampton depot. Can anyone explain why?

 

[fiveub]

Can somebody explain to me why my parcels come from different depots? Sometimes, my parcel(s) will come from the Basingstoke depot, but at other times my parcel(s) will come from the Southampton depot. Can anyone explain why?

In that day, they deal with 3 million parcels, sometimes one depot can be too busy, so they split the load to the next closest depot. It also depends on the drivers route and area as to where he is delivering too.

 

[Aurhinius]

Anyone got the customer services number for when they miss the delivery window and don't leave a card and you can no longer see the map?

 

[fiveub]

The customer service forum here, I can help.

http://forums.overclockers.co.uk/forumdisplay.php?f=116

 

[Aurhinius]

Cheers 5UB posted in the forum. Tried to contact DPD but can't find their customer services no.