They are being total pleb's, and unfortunately this is kind of what i expected from a mass market "consumer" ISP - they cant be bothered basically. They can definitely change it (or can get it changed) virtually instantly, as eclipse have done it while on the phone to them more than a couple of times for me. I used to have to get it reset after virtually every period of high winds.
Is it stable with an SNR of 10? If it is then it looks like perhaps the issues on the line have passed. If so, i would get the line reported if plusnet require a fault to be raised for them to reset the SNR.
ADSL Link Downstream Upstream
Connection Speed 1952 kbps 448 kbps
Line Attenuation 63.5 db 31.5 db
Noise Margin 10.3 db 8.0 db
[TW]Fox;15912357 said:2250 is fine! Thats what I want back.
Is it reasonable to get back to Plusnet and tell them I dont accept that there is nothing they can do as numerous other ISP's can adjust it without issue?
It needs resetting at the DLM back to 6, which would equate to a sync of around 2300-2400K, it may then train back to the 8 or so which you were running before which would drop it back to the 2250 odd.
2250 would be pretty awful, being 22kbps too low for the 2Mbps IP profile.
Am I the only one seeing the shocking 63dB of Attenuation?
The problem with that is that eventually the line will vary enough for DLM to kick it back to a 12 or 15dB profile and the process starts all over again!
Typically it'll take about 14 days of the line being stable for DLM to set the profile to a lower SNR, but it'll intervene to raise the SNR within a day or so (depending how 'unstable') the line is being.
Was about to say that...![]()
2 wire 2700HGV routers can be very good on a long line.
Will probably need to get one that's unlocked though as I believe they are locked to BT internet, being a BT router.
[TW]Fox;15942022 said:Well they just refuse to answer me - I'm being very polite but my tickets are still 'Waiting for support team answer' even though the average ticket answer time is 10 hours...
[TW]Fox;15942022 said:Well they just refuse to answer me - I'm being very polite but my tickets are still 'Waiting for support team answer' even though the average ticket answer time is 10 hours...