DSR Question?

[Buchanan0204]

Get in touch with Consumer Direct See what they advise.

Smashing! I'll do just that.

Cheers bud.

 

[nightmare99]

Is it possible to return an item under the DSR within 7 days if it HAS been used. However, is in perfect working order, not faulty and "as new."

It cannot be "as new" as the packaging will have been opened, although that does not matter DSR still applies.

Stuff drops in price deal with it. If I was the retailer I would just take it back and not sell you a new one.

 

[skyripper]

DSR gives you have the right to try the product out. Any complaints from the retailer about packaging or about being used or "now a lower value" are irrelevant to your statutory rights under DSR.

Theres nothing stopping them putting a Factory Restore disc in and selling it again as B-grade.

Not saying its fair on the e-tailer, but it is the way it is.

 

[PhillyDee]

I can echo the above comments. All you have to do is take 'reasonable care' of the item. They cannot refuse your request. I would now return it as a matter of course, I would refuse to backdown at all! Savings or not!

 

[Mr Men]

You thought it was worth £530 when bought so suck it up and get on with it really

 

[skyripper]

It cannot be "as new" as the packaging will have been opened, although that does not matter DSR still applies.

Packaging is exactly that.. packaging. The product you bought is the thing inside the packaging. When retailers moan about packaging having been opened so therefore no refund, its their issue as they should have used reusable packaging

TBH, I'd suck up a £30 change in price - you're not losing money, but trying to make money (equivalent of selling shares and buying back when the price goes down). But the retailers stance is just as annoying so its upto you.

 

[PhillyDee]

Packaging is exactly that.. packaging. The product you bought is the thing inside the packaging. When retailers moan about packaging having been opened so therefore no refund, its their issue as they should have used reusable packaging

TBH, I'd suck up a £30 change in price - you're not losing money, but trying to make money (equivalent of selling shares and buying back when the price goes down). But the retailers stance is just as annoying so its upto you.

Normally, I would agree about the £30, I would have rang them and asked for a partial refund as a cheeky try, but now that they are refusing a return, I would damn well make sure Itook it all the way, I would then go and buy one elsewhere, even if it cost me more money.

But then, I am like that!

 

[lee32uk]

Received a phone call today.

Refusing to listen to the OFT legislation.

Because... data has been inputted!

Now I realise this was all to save 35 quid... However it's bugging me now they can get away with this!

Unfortunately the OFT legislation is only a guideline on how a company should act. Consumer Direct can only advise you, but they have no powers to punish the retailer. The only course of action would be to take them to court.

 

[Strife212]

Returning a laptop to save £30, I couldn't be bothered personally but it's up to you.

 

[Buchanan0204]

Unfortunately the OFT legislation is only a guideline on how a company should act. Consumer Direct can only advise you, but they have no powers to punish the retailer. The only course of action would be to take them to court.

Why do they come away with terms such as "Should" and "Must Not." If it's only a guide and they don't need to adhere to it? I've heard a lot of debate on that topic. What is the point of writing "rules" if they don't need to bother their backsides to follow it.