Ebay returns problem
- Thread starter Surfer
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I think he has 8 days to respond and if he doesnt (which looks likely) then i will be able to escalate it . thanks
Yep. You'll get a refund, but no return postage costs.
It's funny reading these threads about ebay disputes.
In no way am I calling the OP a blagger or being dishonest but 90% of these threads are from the sellers perspective. The usual line of responses being the buyer was a noob who realised their pc didnt have a pcie slot/suitible psu/ yadda yadda so claims it faulty and wants a refund. Either this or a scam and try to return a different peice of kit. The general consensus being to tell the buyer to "do one".
This time its the other way around and I honestly did think this was a joke thread to correspond with another thread about some scrote who bought a graphics cards on ebay and is now claiming it was faulty when our intrepid OP, the seller of said card (who being a member of ocuk forums obv knows a thing or two about computer hardware) knows his kit to be in A1 nick.
Works both ways guys.
In this case the seller does seem to know what he's talking about and seems to be doing what he can to prove the card does work (with the vid etc). Also the business with the card needing external power - presumably we're talking power straight from the psu rather than just through the PEG slot?
Bleh.. rambling. Hope you get it sorted op
In no way am I calling the OP a blagger or being dishonest but 90% of these threads are from the sellers perspective. The usual line of responses being the buyer was a noob who realised their pc didnt have a pcie slot/suitible psu/ yadda yadda so claims it faulty and wants a refund. Either this or a scam and try to return a different peice of kit. The general consensus being to tell the buyer to "do one".
This time its the other way around and I honestly did think this was a joke thread to correspond with another thread about some scrote who bought a graphics cards on ebay and is now claiming it was faulty when our intrepid OP, the seller of said card (who being a member of ocuk forums obv knows a thing or two about computer hardware) knows his kit to be in A1 nick.
Works both ways guys.
In this case the seller does seem to know what he's talking about and seems to be doing what he can to prove the card does work (with the vid etc). Also the business with the card needing external power - presumably we're talking power straight from the psu rather than just through the PEG slot?
Bleh.. rambling. Hope you get it sorted op
You have absolutely no need to accept anything less than a complete refund (minus return postage). Stick to your guns. Keep the ebay dispute up to date in the resolution center by always replying to his messages. Even if to just say you disagree (each time you reply, the timer resets and he has to reply within a certain period, otherwise it will automatically escalate). When you're able (8 days?) escalate the case immediately. He virtually cannot win. Believe me, as an IT ebay seller, I've never ever won a case. I literally don't bother fighting anymore, and refund ANYTHING that's requested, no questions asked. He cannot win. Not in a hundred years.
Escalate the case. Stand your ground. Don't say anything stupid. Don't admit ANY kind of liability, on your behalf, or on behalf of the IT shop that tried to fit it. Simply state that it was not as advertised, didn't work, and has been returned for a full refund; nothing else is acceptable to you. And that's it.
Most importantly, stop sounding like a ninny and getting worked up. If you had any idea how hard it is for a seller to win a case (again I'll tell you, it is virtually IMPOSSIBLE) you wouldn't be remotely worried. Your money is being held by ebay right now, and once escalated they will release it to you. That's it.
Escalate the case. Stand your ground. Don't say anything stupid. Don't admit ANY kind of liability, on your behalf, or on behalf of the IT shop that tried to fit it. Simply state that it was not as advertised, didn't work, and has been returned for a full refund; nothing else is acceptable to you. And that's it.
Most importantly, stop sounding like a ninny and getting worked up. If you had any idea how hard it is for a seller to win a case (again I'll tell you, it is virtually IMPOSSIBLE) you wouldn't be remotely worried. Your money is being held by ebay right now, and once escalated they will release it to you. That's it.
To add. The only thing he has at his disposal is social engineering, and your potential stupidity. He's fishing.
There is no "ebay adjucation panel", the only people that will pay any attention to it will be the resolution center dudes /after/ it has been escalated. And they will only look at the messages sent within the resolution center. Not the messages sent through the normal ebay messaging system. Talking to you outside of the resolution center messaging system is a great way to coerce you without running the risk of being penalized for doing so; so address him only within the resolution center.
"I've spoken to an eBay representative online this morning stating my case." - means absolutely nothing. And is designed to scare you into either getting screwed over, or saying something silly. The ebay rep he spoke to in an online chat did not in any way give him an indication that he stood any chance of keeping your money. They follow a specific script. And the first and only thing they will have taken into account is the tracking information for the returned item. Nothing more. It was sent back to him. And that's all they care about. Literally.
I've talked 4-5 buyers who've returned items into screwing themselves (only ever unscrupulous liars..). The only chance he has of keeping your money is by convincing you that he has a shred of power/chance of winning; and having you agree to something silly. Don't do that..
There is no "ebay adjucation panel", the only people that will pay any attention to it will be the resolution center dudes /after/ it has been escalated. And they will only look at the messages sent within the resolution center. Not the messages sent through the normal ebay messaging system. Talking to you outside of the resolution center messaging system is a great way to coerce you without running the risk of being penalized for doing so; so address him only within the resolution center.
"I've spoken to an eBay representative online this morning stating my case." - means absolutely nothing. And is designed to scare you into either getting screwed over, or saying something silly. The ebay rep he spoke to in an online chat did not in any way give him an indication that he stood any chance of keeping your money. They follow a specific script. And the first and only thing they will have taken into account is the tracking information for the returned item. Nothing more. It was sent back to him. And that's all they care about. Literally.
I've talked 4-5 buyers who've returned items into screwing themselves (only ever unscrupulous liars..). The only chance he has of keeping your money is by convincing you that he has a shred of power/chance of winning; and having you agree to something silly. Don't do that..
Well to coin a phrase..... this **** just got real.. *sigh*
latest 2 emails (i should add when i say emails it is all still going through the ebay messaging system)
I havent clicked on the link for the video yet.
If the card works then fine it mustve been a fault with my pc and the pc repair shop mustve messed up testing it somehow. I'm thinking about going down to the repair shop in the morning to make sure they know what they are doing and they didnt make a mistake somehow
I'm thinking just do this ^^ so i dont get any more grief from this dude (to be honest actually feels from the highly manic and emotional messages that seller is a woman).
latest 2 emails (i should add when i say emails it is all still going through the ebay messaging system)
I havent clicked on the link for the video yet.
If the card works then fine it mustve been a fault with my pc and the pc repair shop mustve messed up testing it somehow. I'm thinking about going down to the repair shop in the morning to make sure they know what they are doing and they didnt make a mistake somehow
Caged said:
I'm thinking just do this ^^ so i dont get any more grief from this dude (to be honest actually feels from the highly manic and emotional messages that seller is a woman).
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It's a dude, just watch the video... I wouldn't want this guy turning up at my door to sort it out in person
.The card appears to be working. The fan looks a bit dodgy being glued together like that though. Was that like that when you got it from him?
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That video is brilliant. I think Vic is right on this one, you're doing something wrong. Just get it back and sell the thing on, or as Vic himself kindly suggested, let him list it and then get the money from him.
As you can tell, I like Vic.
As you can tell, I like Vic.
Well i never once started verbally abusing him.... i did what most people would do if a pc component didnt seem to work....took it to a pc repair shop.
But your right video looks spot on nothing wrong with card so i don't know what kinda crap The Control Panel are telling me......
But i'll go down tomorrow and have words with them..
But your right video looks spot on nothing wrong with card so i don't know what kinda crap The Control Panel are telling me......
But i'll go down tomorrow and have words with them..
I have read the thread, I was asking if it was mentioned in the listing. I wouldn't be happy to receive a gfx card with a bodged fix like that. If it was shown in the listing then fair enough.