Ek Predator 240 problem

I saw akiras post about the o-ring on issue on OCN the otherday,i dont understand how this is happening as he said the o-ring starts to fail if the loop temp goes above 60c.But a loop temp of 60c would indicate the pump and tubing ect are being running out of spec anyways?

What am i missing here?

If you have an agressive OC on your CPU or if you have a GPU added to your Predator, the loop temperature can go above 60.

BTW, i'm Akira749 on OCN ;)
 
So here is the damage from what I can see so far :
IMG_0099.jpg


IMG_0098.jpg

Hard to see in the photo but there is liquid inside the pcie slot and on top, there is also a slight swelling on the right of the pcie slot, also notice the watermark/ damp around the wifi go text on the motherboard

IMG_0096.jpg

Im unsure of how much seeped into the video card as I have not opened it as I fear it would void any kind of warranty etc.

What is the longterm damage of this, I think the fact I dust out my case weekly possibly prevented possible further damage maybe, but that slight swell in the right of the pcie slot is worrying.

You could clean the water drips with isopropyl alcohol and a cotton swab. Let it dry for at least 24h and test your system after that. If you still have those glitches with the audio and the LAN, just send them to EK.

Also, I would not open the GPU, just clean the water marks on the PCIe connector and let it dry.
 
So here is the damage from what I can see so far :

Hard to see in the photo but there is liquid inside the pcie slot and on top, there is also a slight swelling on the right of the pcie slot, also notice the watermark/ damp around the wifi go text on the motherboard

Im unsure of how much seeped into the video card as I have not opened it as I fear it would void any kind of warranty etc.

What is the longterm damage of this, I think the fact I dust out my case weekly possibly prevented possible further damage maybe, but that slight swell in the right of the pcie slot is worrying.

How you have watercooled your GPU? You hacked into the Predator 240 and installed a GPU? Because only the 360 has the plug in to add a GPU or expanding it.


Or I miss something?
 
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Okay well now I almost feel like crying, I took all parts out of my case,cleaned up the motherboard as best I could and found liquid in the cpu socket, i took a cotton bud and soaked it a bit in ipa to clean around the socket and pins.I left it to dry overnight and today when I reassembled it refuses to boot.so I removed the cpu and now see I moved one of the pins slightly. :( Now what do I do?
 
Okay well now I almost feel like crying, I took all parts out of my case,cleaned up the motherboard as best I could and found liquid in the cpu socket, i took a cotton bud and soaked it a bit in ipa to clean around the socket and pins.I left it to dry overnight and today when I reassembled it refuses to boot.so I removed the cpu and now see I moved one of the pins slightly. :( Now what do I do?

:mad:

I don't know...I will get back at you. I need to talk to the guys at the HQ and since it's Sunday it won't be before tomorrow that I will get a reply.
 
Many thanks Luc :)

So I received that email today about potentially flawed Ek Predator units, tad late :), I guess you guys are making sure everyone checks their units.

So I managed to track down and purchase a used Asus Sabertooth Z77 motherboard on an ebay auction, I'm not one for buying such components on ebay, but this one looked clean,still under warranty and the guys feedback is perfect.It's pretty hard to find a good z77 board these days it seems.

This is the auction I won, by luck I caught it near it's ending and beat the highest bidder by just €2.00, I literally set my alarm for 4 am to ensure I would get the winning bid lol.

So I got it for a total of €223.60 EUR incl shipping, not the cheapest but still cheaper than my own board brand new which I originally paid €206.38 for that now sell for obscene amounts :S
Estimated delivery Mon, 18 Jan - Tue, 26 Jan has to come from New York sadly so just going to have to be patient :)

That's a bit of a relief although my own board is under warranty still but not so sure how they would appreciate the water stain and the crooked pin.

Here is a bit of a dilemma that just struck me, I upgraded to windows 10 pro on that board last year, what happens now when I install the new motherboard is my license still tied to my old one? Can I simply reinstall windows 7 and upgrade again or will my key still be tied to my previous board?

Bah and I lose quiet a lot of work on that ssd, I wonder if I can just enter windows on it regardless (likely it will be deactivated) and just back up my files first of all?

One last thing to note I had that same white substance that is on my gpu down the side of my cpu and that was also in my cpu socket (that I fail cleaned:/ )

I presume the cpu should be fine as it is well sealed right?
 
Presume you are using the same HD/SSD? If so it will work fine, it may flag that it is not activated but you just go to activation (in settings) and it should be fine... before you do this make sure you update to the latest version of Win 10 as the activation will fail on an upgrade with older windows 10 builds - I literally did this last week. If you are planning a clean install just download and create a windows 10 boot USB, you can do this online here (see 2nd point):

https://www.microsoft.com/en-us/software-download/windows10

Once installed activate as normal, it will either activate using your old windows 7 key or via the store automatically. Again be sure to update to the latest version as it will be a fussy little **** otherwise.
 
Presume you are using the same HD/SSD? If so it will work fine, it may flag that it is not activated but you just go to activation (in settings) and it should be fine... before you do this make sure you update to the latest version of Win 10 as the activation will fail on an upgrade with older windows 10 builds - I literally did this last week. If you are planning a clean install just download and create a windows 10 boot USB, you can do this online here (see 2nd point):

https://www.microsoft.com/en-us/software-download/windows10

Once installed activate as normal, it will either activate using your old windows 7 key or via the store automatically. Again be sure to update to the latest version as it will be a fussy little **** otherwise.


Ah nice if it activates like that me as it did for you I can just do a refresh, I sign in to windows using my Microsoft account so hopefully that goes in my favor also.. Well that's a relief.
 
Seems EK are recalling all predator units now.

''Dear customer

We are really sorry for the inconvenience but sadly all the predator units manufactured before January 4th 2016 are being recalled, so please contact your seller of the unit to get a replacement, Revision 1.1.

We have noticed that Predator units manufactured before that date are critical for leaks and to avoid any damage to your hardware, we have decided to recall them. Please note that only a small percentage of units are effected by this, but it's better to be safe than sorry, so please follow the instructions.

If you have bought it directly from our web shop, than please file a RMA case at our rma site http://ekwb.com/rma/ and our engineers will contact you asap and arrange a pickup and a replacement for you.
And if you bought it from one of our resellers, than please contact them and arrange to get a replacement from them.

Again, we sincerely apologize for the inconvenience and thank you for understanding.''
 
:(
And I was ready to buy a Predator 360 tonight from OCUK, to go with the EK R9 Nano - prefilled block.
 
Seems EK are recalling all predator units now.

''Dear customer

We are really sorry for the inconvenience but sadly all the predator units manufactured before January 4th 2016 are being recalled, so please contact your seller of the unit to get a replacement, Revision 1.1.

We have noticed that Predator units manufactured before that date are critical for leaks and to avoid any damage to your hardware, we have decided to recall them. Please note that only a small percentage of units are effected by this, but it's better to be safe than sorry, so please follow the instructions.

If you have bought it directly from our web shop, than please file a RMA case at our rma site http://ekwb.com/rma/ and our engineers will contact you asap and arrange a pickup and a replacement for you.
And if you bought it from one of our resellers, than please contact them and arrange to get a replacement from them.

Again, we sincerely apologize for the inconvenience and thank you for understanding.''

Yes I just got that email also and to be perfectly honest I really feel bad for EK ,it's a huge hit for them and hope it doesn't effect them too badly.They have been in the business for what 17 years?

"The leakage may occur between copper cold plate and bracket on the water block after it is heated up and pressure rises. Current statistics show that 1 out of 10 units leaks."

That's a scary ratio, to be honest however my unit still leaks while not powered on, I assume it is due to the gasket been moved out of position over time.

It's good to see Ek doing the right thing by their customer, and it's why I have accepted replacement of the revision 1.1 unit as I still have a lot of faith in the company.

We have to remember here many early aio units had similar problems and in more recent history swiftechs units.It is not just isolated to xlc's or aio's either I have read of quiet a few various water blocks from custom loops doing the same.

I am quiet happy to go with the 1.1 revision and as long as Ek stay true to their word on compensating me on my motherboard and video card I'll be quiet content.

I can't reiterate enough on how sorry I feel with them at the moment and truly hope all goes well for them through this ordeal.
 
Yes I just got that email also and to be perfectly honest I really feel bad for EK ,it's a huge hit for them and hope it doesn't effect them too badly.They have been in the business for what 17 years?

"The leakage may occur between copper cold plate and bracket on the water block after it is heated up and pressure rises. Current statistics show that 1 out of 10 units leaks."

That's a scary ratio, to be honest however my unit still leaks while not powered on, I assume it is due to the gasket been moved out of position over time.

It's good to see Ek doing the right thing by their customer, and it's why I have accepted replacement of the revision 1.1 unit as I still have a lot of faith in the company.

We have to remember here many early aio units had similar problems and in more recent history swiftechs units.It is not just isolated to xlc's or aio's either I have read of quiet a few various water blocks from custom loops doing the same.

I am quiet happy to go with the 1.1 revision and as long as Ek stay true to their word on compensating me on my motherboard and video card I'll be quiet content.

I can't reiterate enough on how sorry I feel with them at the moment and truly hope all goes well for them through this ordeal.


We will get over it but it's one of the most frustrating moment we ever had to be honest.

Lots and lots of angry customers to help. Some won't even accept our help but some do.
 
Hi Guys

any returns info and updates from ocuk on the recall can be found in the main predator thread in the news and deals section
 
We will get over it but it's one of the most frustrating moment we ever had to be honest.

Lots and lots of angry customers to help. Some won't even accept our help but some do.

Yes I bet :( Oh well every cloud has a silver lining, look at it as a chance to advertise your customer support.
 
So DHL arrived an hour ago to collect my predator unit alongside my gtx 980 and motherboard, I think the replacement motherboard I bought is stuck at customs as it's been in Ireland for 24 hours and hasn't budged, cross fingers I don't get hit with import tax

I have grown to appreciate the fact that through all this I am not a huge fan of laptops at all, these things literally idle at what my load temps were in my desktop :S
 
I am going the long route by sending it back to ocuk , that is after i know the stock is in.
As it is - it will take me a day or so to strip my pc down , that is after i manage to get the pc on my desk.

I don't have a complicated setup , it's just i am disabled & it's a lot of effort for me to move my switch 810 & that's because it's on a trolly. Did not expect i would need to put it on it's side again!

Fingers crossed this will be the last time it's on it's side. the rest of the upgrades will be on it's trolly.
 
I am going the long route by sending it back to ocuk , that is after i know the stock is in.
As it is - it will take me a day or so to strip my pc down , that is after i manage to get the pc on my desk.

I don't have a complicated setup , it's just i am disabled & it's a lot of effort for me to move my switch 810 & that's because it's on a trolly. Did not expect i would need to put it on it's side again!

Fingers crossed this will be the last time it's on it's side. the rest of the upgrades will be on it's trolly.

Sorry to hear that, hopefully you can get someone to give you a hand.
I just recieved my new motherboard today, and my god was it hell to reactivate windows, even after much time spent with support I just gave up and bought a copy of windows 10 pro as my previous upgrade to windows 10 is still tied to my old motherboard it seems :S


So after much tweaking I am up and running, albeit with a stock cooler and no video card.I also can not login to Ek's rma section nor can I even reset the password to be able to, so I am stuck now not being able to view or respond to any new updates on my rma :S
 
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