Embarrassed like nothing else

Why does it say "Check contents if seal is broken" ?
Is it one of those companies who thinks a courier is going to let you open the box whilst he waits?

I've got a monitor coming tomorrow hopefully it's not smashed or dead pixels.
 
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Pretty awfu! Why will it take so long to get sorted? Can't you just get another sent to him direct overnight and then sort out that one when you're back?
 
Surely if you're a business supplying customers you can get one shipped direct to him. He now has a long wait, I'd be miffed at that personally but his reaction sounded childish.
 
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subbytna said:
I explained that I'll get it sorted one way or another. I think it's more of the fact he'd saved up for months to get it all and was looking forward to playing with it tonight...and now he can't :/

He's actually just got off the phone there to me. Said he was miffed but that was due to not being able to show his son and have a go on it himself, not at me. I'm away to Belgium to the kettlebell world championships tomorrow night with my wife (she qualified for Ireland team) so I'll not get him sorted until end of next week at the earliest. He's ok about it but I'm gutted for him. Thankfully he isn't a stranger to me and I know him (kinda)
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That’s what would irk me, I could cope with a damaged screen, end of next week that should be a straight swap, that would annoy me like crazy
 
subbytna said:
Took a customers new build to him tonight. All was going well. Told him about the tower itself and all the parts
9900x
x870
4TB of storage and windows NVMEs
850W PSU
Lian Li case
4060

Then we moved on to the screen. He'd never had a screen bigger than 24" before and was excited to get his new 4k 32" screen.
MSI MAG 312CUP 32" 4k

I said to him to go ahead and open it and see what he thought. He was like a kid on Xmas day. Opened the box, carefully slid the screen and foam casing out of the box. Then his face dropped.

He said "is this some sort of joke?"

I was like...."what do you mean?"

He said "this screen looks ******"

I looked at the screen....omg

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I watched him open the sealed box so I know he didn't do anything to it. The box it came in wasn't touched from the minute I received it until he opened it. I just don't know what the hell happened. The carboard box is undamaged and no obvious marks on it.

Needless to say he's miffed and nothing I can say can appease him. Worst part is that his old screen is the blue VGA cable and won't even fit in his new graphics card. I've taken the screen back and need to return it. What a nightmare :(
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Hmm.. not sure what to think, I used to build PCs for a little pocket money back in the day and would always burn in a PC and open/check everything, obviously I was making money through experience of what parts to buy, constructing it, setting it up and making sure it was turn key..

I can imagine some people these days might react a bit OTT and I see that the customer may have handled it better, but I have to balance that with the situation of leaving something sealed and therefore at risk of either damage or just having an OOB fault which seems unnecessary.

As for the monitor, yeah, definitely was broken pre-packaging and knowing high volume factories and their approach, some employee would not have fessed up for fear of getting a rollocking.. If they turned around and said it can't be them because they have rigorous QC, I'd just ask for proof..

We extensively photograph our products in their shipping crate prior to sealing, namely it acts as a final check, but also we've had unexplainable damaged items on arrival at the customers site, which oddly went away the moment we started photographically documenting the state of the items before packing and have sensors on the packing to ensure it's not tipped or dropped..
 
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I'm not sure why people seem to think the buyer was being childish seems like a fair first reaction to being given a mangled screen, it's not like they've then been unreasonable when told they need to wait over a week to sort it (at this point I'd be less than happy).
 
I remember when I used to get my kids Christmas or birthday toys. I'd always open and test the product first before wrapping it, the thought of something being faulty when opened on Xmas morning was unbearable.
 
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tom_e said:
I'm not sure why people seem to think the buyer was being childish seems like a fair first reaction to being given a mangled screen, it's not like they've then been unreasonable when told they need to wait over a week to sort it (at this point I'd be less than happy).
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By all means be annoyed when it transpires you’d have to wait a week.. But he was right there when opening a sealed box. Asking “is this some kind of joke” is crazy aggressive when clearly (due to sealed box) the OP has done nothing wrong. Why can’t people be normal anymore? :confused:
 
tom_e said:
I'm not sure why people seem to think the buyer was being childish seems like a fair first reaction to being given a mangled screen, it's not like they've then been unreasonable when told they need to wait over a week to sort it (at this point I'd be less than happy).
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Indeed, I think my first reaction would be that someone was on a wind up if they presented me a custom built PC and the screen looked like it had been used for target practice. I'd be waiting for the "haha, it's a prank bro, i'm going to upload this to my TikTok!"

I'd be considerably less understanding of the idea it would take so long to sort it, so I think the guy has been extremely reasonable really.
 
Scam said:
By all means be annoyed when it transpires you’d have to wait a week.. But he was right there when opening a sealed box. Asking “is this some kind of joke” is crazy aggressive when clearly (due to sealed box) the OP has done nothing wrong. Why can’t people be normal anymore? :confused:
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social media and bad parenting basically

although I would have opened the monitor before hand and used it for the windows install and setup
 
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Scam said:
By all means be annoyed when it transpires you’d have to wait a week.. But he was right there when opening a sealed box. Asking “is this some kind of joke” is crazy aggressive when clearly (due to sealed box) the OP has done nothing wrong. Why can’t people be normal anymore? :confused:
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Crazy aggressive :confused: No. Going off on one and going in on the OP would be crazy aggressive, a confused look and saying is this a joke when being presented with that seems pretty calm. Just because it was sealed doesn't mean it hasn't been resealed.

The fact they've then been pretty calm when told they'd have to wait a week to sort it makes me think there wasn't anything aggressive about the is this a joke initial reaction.
 
'Crazy aggressive' would be "What the **** is this?" 'Your screen' "It's ****ing broken you idiot, why the **** would you present me a broken screen, do you not even ****ing check stuff before you hand it to clients? This is ****ing ridiculous, you better have a new one here tomorrow that isn't damaged"
 
Kenai said:
'Crazy aggressive' would be "What the **** is this?" 'Your screen' "It's ****ing broken you idiot, why the **** would you present me a broken screen, do you not even ****ing check stuff before you hand it to clients? This is ****ing ridiculous, you better have a new one here tomorrow that isn't damaged"
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That's past aggressive and closer to psycho :cry:
 
glenimp617 said:
although I would have opened the monitor before hand and used it for the windows install and setup
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I expect the OP will be doing that next time :p
freddie64 said:
I would have turned the air blue (and then apologised).
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He did swear as well.
tom_e said:
a confused look and saying is this a joke when being presented with that seems pretty calm. Just because it was sealed doesn't mean it hasn't been resealed.
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Maybe it’s how we’re reading it. For me, if someone says “is this a joke” it’s pretty much like someone saying “you got a problem?” It’s a precursor to aggression. Each to their own.
 
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