Soldato
That's not correct though.
Bill is £100 - £67 gov means payment should be £33 because person is on variable direct debit. That is exactly what the variable direct debit is. If its like octopus they don't actually show you a dd amount. It just states variable on your account.
No its not at all.
Variable DD should take the account balance at the point the bill is raised. If account balance is £100 on that date then that's what they should take.
They have to give minimum 14 days notice.
Now you could ask why the balance is £100 and not £33 at that point, I suspect as in many cases its being batch processed and it just happens that when the balance is taken for collection its not there, then a couple of days later its listed as being there a few days earlier.
If the bill is being raised and not showing the £67 but its showing on the account the bill is incorrect, not the DD.
He says the bill is dated 1st of the month, then it should be and sounds like it is the account balance. Therefore its working as intended and the DD matches the bill.