Energy Prices (Strictly NO referrals!)
- Thread starter DXP55
- Start date
Soldato
My export is fixed until november, i cant see a 33% cut coming……..
Soldato
To be fair I have had this as well.
I was an Octopus customer before it was trendy and left about 2018/9 as I was annoyed they kept changing bills.
When I switched back in 2022 a couple of months later, same issue.
After talking to their reps what I found was their system doesn't like errors.
So if you have an old error they can force through a bill fix, but it will likely be unhappy again the following month.
You need it fixed by a "billing specialist" and at that point it should be good going forwards.
From what I could tell my issue was an old smart meter reading issue.
Octopus seem to be able to fix issues, and quickly. Maybe they get more due to system robustness.
The others I have found if you get an issue you can be waiting months and months to get any response.
Many of them are leasing Kraken as well so its going to be sure better to be with Octopus who wrote it as opposed to a company leasing it.
It would certainly take more than a few pennies for me to move from Octopus.
The others like EON are just reacting and copying with tariffs, you can tell they are scared.
I cannot think of the last time I heard of someone moving from Octopus, yet the other way is constant people moving to them.
Soldato
22.8p and 7p my new IOG tariff. Sweet
Soldato
Sorry, I’ve not been following this tread nor have I kept a close eye on the energy market.
The issue is that I’m a low energy user, even in winter I’m below the average but this hasn’t stopped the cost of electricity raising.
I’m current with octopus as I was transferred over from bulb and using there default flexi plan.
Due to my history of low energy use, it was never worth me fixing into a plan.. so I have no experience in this nor what is considered as a “good deal”.
Is now a good time to fix? If so; what electric only fixed plan is considered the best overall?
I’ve tried using uswitch but it doesn’t seem to make me any recommendations.
Thanks
The issue is that I’m a low energy user, even in winter I’m below the average but this hasn’t stopped the cost of electricity raising.
I’m current with octopus as I was transferred over from bulb and using there default flexi plan.
Due to my history of low energy use, it was never worth me fixing into a plan.. so I have no experience in this nor what is considered as a “good deal”.
Is now a good time to fix? If so; what electric only fixed plan is considered the best overall?
I’ve tried using uswitch but it doesn’t seem to make me any recommendations.
Thanks
All I can say is I have been with a different energy provider pretty much every year for the last decade, one year I swapped between 3 suppliers. Other than chasing a refund from the supplier I was moved to after my supplier went bust, I have never had a reason to contact customer service until I have been with Octopus.
Given the responses I have had from them so far, I’m reasonably confident that it will get resolved but the fact remains, they are the only supplier that has managed to not bill me correctly, let alone more than once.
To give credit where credit is due, they have bought some very innovative tariffs to the market and they are definitely leading the industry at the moment.
However, that doesn’t give them a free pass when they make mistakes or their tariffs are not the most competitive on the market. I also don’t think the sun shines out of their backside, they are ultimately looking to make a profit from my custom and I treat them accordingly.
The post is to add some balance to the almost universal praise which octopus get online, particularly from influencers who want their £50 referral.
Soldato
Sounds like you have been very lucky then. Like you I would switch annually, have done for 20 years.
The big difference as I say is that with the rest when something goes wrong its an absolute nightmare to get it corrected.
And again as I said, with Octopus their system seems to have an issue when something is wrong, probably IMO due to the amount of data that they need to be correct.
Most of the others will bill you once per three months, using two pieces of data. Octopus need 48 a day for elec!
When I have talked to them it seemed that the main issue was a data point amongst that massive pile of data, hence why they have billing specialists. They seem to be able to trigger some recovery that fixes the smart data.
Don't get me wrong, as I said I was an Octopus customer when they were tiny compared to now, and I had issues back then as well.
Recently I think you can see the system struggling, probably due to bulb, things like previous days data used to be there early am for me, now it can be late pm.
They defoo moved the market and you can now see the others starting to react. Thats great, bring competition and bring more chance of further improvement.
Soldato
Octopus software isn't that great, can't even manage the clocks changing to BST on the Tracker Tariff it seems.
Also their CS has nosedived in my opinion over the last 12 months.
Also their CS has nosedived in my opinion over the last 12 months.
EOn still hounding people about smart meters.
Now they have changed their tactic and gone for
Which is an out right lie, the government does not expect every home to have a smart meter by 2025...
The whole "Government expects every home" comes across as threatening, get your meter NOW!!!! or there may be consequences...
yea there might be, but not for your customers....
if only an organisation existed to protect consumers from deceit, manipulation and out right lies.
I also wonder why the target for small businesses is lower, and what the percent is for Big business.... I'm guessing 0%
The companies who push these smart meters probably don't even use them
Now they have changed their tactic and gone for
Which is an out right lie, the government does not expect every home to have a smart meter by 2025...
The whole "Government expects every home" comes across as threatening, get your meter NOW!!!! or there may be consequences...
yea there might be, but not for your customers....
is what the government actually said....
if only an organisation existed to protect consumers from deceit, manipulation and out right lies.
I also wonder why the target for small businesses is lower, and what the percent is for Big business.... I'm guessing 0%
The companies who push these smart meters probably don't even use them
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Caporegime
Getting a smartmeter has massively cut my energy costs compared to the economy 7 I was on beforehand.EOn still hounding people about smart meters.
Now they have changed their tactic and gone for
Which is an out right lie, the government does not expect every home to have a smart meter by 2025...
The whole "Government expects every home" comes across as threatening, get your meter NOW!!!! or there may be consequences...
yea there might be, but not for your customers....
is what the government actually said....
if only an organisation existed to protect consumers from deceit, manipulation and out right lies.
I also wonder why the target for small businesses is lower, and what the percent is for Big business.... I'm guessing 0%
The companies who push these smart meters probably don't even use them
Soldato
are you adverse to having one fitted? if so why?EOn still hounding people about smart meters.
Now they have changed their tactic and gone for
Which is an out right lie, the government does not expect every home to have a smart meter by 2025...
The whole "Government expects every home" comes across as threatening, get your meter NOW!!!! or there may be consequences...
yea there might be, but not for your customers....
is what the government actually said....
if only an organisation existed to protect consumers from deceit, manipulation and out right lies.
I also wonder why the target for small businesses is lower, and what the percent is for Big business.... I'm guessing 0%
The companies who push these smart meters probably don't even use them
SC is scary looking, wonder how much mine will go up by at the end of my 12 month agile contract (up to jan/feb 2025).Octopus GO rates from July.
"The key things you should know are: From July 1 2024 your off-peak rate will fall to 8.5p/kWh, and you’ll gain an extra off-peak hour between 04:30 and 05:30am."
Ofgem are doing a second review of SC right now after pressure from the government but of course no assurance they will do anything.
What we need also is masses of fields converted to solar, so on windless summer days, they cover for the lack of wind.
Soldato
No we don't, there are plenty of industrial buildings, large car parks etc that should be used before agricultural land. Importing more food into the country is not environmentally friendly.
why fix whats not broken?
another meter for the landfill? look how green we are claims every energy company
Help us dumb 25.8 million perfectly fine meters into a big hole in the ground, look how eco friendly we are he he
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Soldato
Better tariffs, cheaper leccy/gas for you based on smart tarrifs. Why wouldnt you want that??
There is tons of unused fields.
Looks like we found 4 of the nimby's on here.
Got no objections to roof tops being used, but the problem with that is they tend to be just used to power that building, not as a regional resource.
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Soldato
They are doing that in fields near me, a huge solar farm over several fields. All prime agricultural land.