Energy Suppliers
- Thread starter craig_t
- Start date
Have you, or anyone else who got moved from Tonik fro SP, had their final Tonik bill yet? I've not attempted to switch yet.
Still waiting for mine...
I've been with Symbio since August 2019. Your fixed rate is very poor. I'm on their variable and pay 10.7p per kw day and night.
Be aware that they bill a month in advance and even after submitting reads on the last day of the month as requested with photographic proof they will always overestimate the upcoming month.
If you submit a reading showing say 500 kw used this month they'll bill you in advance for 800+ kw next month. They still pull this one on me even though they have over a year of previous reads showing usage.
Get them to put you on a fixed DD or you'll have a nasty shock when you see what they want to charge on a variable DD.
I'd have left a long time ago but there's no one coming near their lowest rates.
Associate
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- 12 Jan 2003
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- 2,034
Yes I got mine on 9th Nov and my credit has already been added to SP account.
Still not got a finalised SP account with messages of 'we are in the process of setting your account up' for the last month but I've setup a switch so hopefully this one will go through.
I recently switched from Bulb to Green.Energy because I was fed up with Bulb constantly getting my statements wrong and trying to overcharge me despite my account being in credit.
I just got my first statement Green and they’ve used an estimated reading instead of the reading I submitted, and subsequently over-estimated my gas usage by 175 units.
Seriously, what the **** is wrong with these companies? How can they all be so ****ing useless?
I now have to waste another 10 minutes of my life dealing with this **** due to someone else’s incompetence.
It really shouldn’t be this difficult.
That's odd, i swapped to Green.Energy from Eon in early November and they used my exact readings. Must have just had someone who forgot to enter the readings and the system did an estimate instead.
Could be.
I have a feeling it's partly Bulb's fault.
Bulb's estimated closing/opening reading was 36,000 odd when my actual readings are 19,000 odd. So I think Green took Bulb's figure instead of my own and then when I submitted the second reading in the 19,000 area, they must have assumed it was wrong and gone for an estimated reading on top of the 36,000 figure from Bulb.
It still annoying and, to make matters worse, it's been over a week and I haven't had a response from Green despite a chase on the ticket.
I'm really not impressed with them so far but I'm fixed for a year so I'm a bit stuck. I hope they get their act together.
Im with Bulb, do you know if there’s any hidden costs or down sides ?
Aren’t there already different rates depending on time of day? Irrespective of meter type.
Honestly....
Variable rate tariffs are offered all over the world, in the UK we have some of the cheapest electricity prices during peak times. Look at France, peak hours are 3x more expensive than off peak and that's before and push for EV charging and the like (Frances tariffs are set by Government).
Variable tariffs are nothing new, business customers have had variable rate changes for years (both via AMR meeting and smart). For most people having. A higher charge during peak or daytime hours would work well for them at they are out working all day!
Remember YOU agree your tariff with your supplier, they cannot suddenly change terms over night and start charging different hourly rates, UNLESS YOU agree to it!
Smart metering is nothing new, it's existed in several forms since the late 80's initially for business and has only just moved main stream.
Yeah once you're normally set up, you don't normally need to contact customer services again.
What about the flip side though? Where you can get significantly cheaper electricity during off-peak hours.
I think it's inevitable that in the future everyone will be on a variable tariff and will be expected to pay more for their consumption during peak hours.
Smart homes can help massively here, by starting/running your appliances at a time when electricity is cheap.
Does this future exist though? If everyone is charging electric cars will those off peak hours exist any more?
That's available now.
Yes i see your point that if everyone has an EV to charge then there may be less off-peak hours during the night. But that will likely shift off-peak hours to morning times when most peoples cars have charged. The variability coupled with smart homes is where people will save on energy costs.
Associate
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- 27 Aug 2004
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- 428
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- Surrey
Better visibility and access to demand can only lead to better deployment and delivery of generation and therefore hopefully better value for consumers if the regulator/industry does their job properly (SMETS1 not a good example of this).
It’ll be a long time before fixed rate tariffs become a thing of the past.
Smart meters aren’t there to rip consumers off. They’re there for customer and suppliers to be better informed about their energy usage.
It’ll be a long time before fixed rate tariffs become a thing of the past.
Smart meters aren’t there to rip consumers off. They’re there for customer and suppliers to be better informed about their energy usage.
