Ever complained and received complimentary freebies?

jdickerson said:
You are kidding?

I've been on the phone to Barclay's all weekend - they say it is my fault as I didn't check they had changed it when I asked them to. They're being quite abrasive.
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Ditch Barclays, and change to Nationwide.

Nationwide feel much better all round to me, and I feel happy and confident about using them. I just curse when I have to go in the bank, because they only have two counters - which are usually clogged up by old confused old farts.
 
basmic said:
Ditch Barclays, and change to Nationwide.

Nationwide feel much better all round to me, and I feel happy and confident about using them. I just curse when I have to go in the bank, because they only have two counters - which are usually clogged up by old confused old farts.
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I am moving further away from them. I have a second account with HSBC - they don't seem to care about anything and it's great :-)

I could change my address online - yes online. No proof nothing. Purrrfect.
 
I once bought a 2L bottle of Innocent smoothie, started drinking it, and thought it tasted off. I then complained to them.

They gave me a scientific reasoning about why this may have happened, and eventually sent me a postal order refunding the cost of the smoothie, and then 6 vouchers for free bottles of smoothie.

Later that day realised I just had a funny taste in my mouth when I started drinking it, and continued to consume said drink later that day, as it was perfectly fine.

I felt like a right scrounger.
 
my friends mum complained that walkers only filled there bags like 1/4 of crisps and the rest was air, and that it was over priced for hardly any crisps, they sent here a big box of crisps.

she did the same with smarties cos the tubes are only like half full, she got a small box of 24 tubes of smarties or how ever many they hold.
 
I found a condom in a curry from tescos.
I just bought it back to the store and got a refund, I now realise I probably could have sued, especially if it was used (couldn't tell).
 
Havent had many food ones but just remembered, in a restaurant in London they mixed up mine and the next tables plates by mistake. Had couple of free drinks, even though they just came over and swapped them before we're barely noticed :p
 
jdickerson said:
You've got to spill...
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There was a thread up on here when it happened...

My wife's sister had written on the back of the envelope; Postie, Postie do your duty, take this to the Worthing beauty. Underneath which someone had scrawled Only if she sucks my ****.

Mrs Nelson was very much less than impressed and wrote a vicious letter to Adam Crozier, the then CEO of the Royal Mail. A grovelling apology and 'birthday gift' of £20 were sent back.

If you're gonna kick off bigtime, go straight to the top!
 
I've been on the phone to Barclay's all weekend - they say it is my fault as I didn't check they had changed it when I asked them to. They're being quite abrasive.
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Advise them that they are in breach of the data protection act as they failed to keep accurate records.
 
Complained to Virgin about their TV services being rubbish and got a £20 refund. I am going to call them again this week to tell them how much they suck again and see if I can get anything else.
 
When I ordered Sky multiroom, the 'engineer' never turned up. I complained and they gave me Sky+ instead of normal Sky to say sorry.

A friend of mine had a tube of Smarties with no orange ones, so he complained and they sent him a big box of Smarties.
 
ScarySquirrel said:
Complained to Virgin about their TV services being rubbish and got a £20 refund. I am going to call them again this week to tell them how much they suck again and see if I can get anything else.
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I know someone who works in a complaints department - companies keep very careful records of everyone who complains and the free gifts they've been given. It's very hard to get something for nothing more than once.
 
Justin said:
A friend of mine had a tube of Smarties with no orange ones, so he complained and they sent him a big box of Smarties.
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HAHAHA, I robbed your mate then. I once had a tube with just orange ones. Best tube ever.
 
Once complained to Nestlé, about a tin of Quality Street which had no Chocolate Toffee Fingers in... Got sent three vouchers for three more tins !!! :D
 
qwerty said:
I know someone who works in a complaints department - companies keep very careful records of everyone who complains and the free gifts they've been given. It's very hard to get something for nothing more than once.
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They screwed up on more than one occasion though.

The Movie channels constantly don't work. The TV service is VERY slow, plus my internet was down for about 5 days last month. All I want is a pro rata refund for when stuff isn't working :)
 
Complained to NTL regarding their broadband 6 years ago when it was £35 a month. It was up for 2 weeks and then down for six weeks.

In the period of it being off for the entire month they kindly offered to charge us £32.50 instead of the £35. :rolleyes:
 
I called Telewest a few months ago to complain about our internet service being really slow, and the woman gave me a month free.
 
Ahhh Just up my alley this thread. I moan and complain at any slight fault and usually get away with it with gifts etc.

Moaned at a 2 for 1 pub because on the menu the Sunday roast had boiled potatoes, no one told us otherwise, and all 6 of us wanted them obviously lol! got a free round of drinks.

Around our estate the council is replacing all the gas/eleccy /boilers and a few months ago they came on the install day to do ours. They turned up at 8:00am, 5 mins looking around then went in their van and drove off. I instantly phoned up the Head of Customer Services( Mitie the company was), moaned and moaned. Their excuse was the guys thought it would take more than the one alloted day and needed to reschedual. No date was conveniant. Anyway long story short - blagged a second brand new Fireplace for our front room, which they dont replace. Result!
To be fair, when it comes to meals if it isnt 100% perfect, when they come to ask me was it ok, i will moan, usually get half price or just pay for one meal something like that.

HSBC - Im sure a few of you have done this the old claiming back your charges. I got a, get lost letter, then got the address of one of the head honchos and moaned at him. Promptly within 2 days all charges refunded. Wicked!

Mr Kipling - moaned that a box of French Fancies had one missing. Sent me a £2 pound voucher.... Morrisons had a 3 for £2 offer at the time - Result!

The local Tesco - Heinz Spaghetti and Sausage tins. Year or two ago when it just opened. The shelf ticket said 74p, quite cheap took 12. Went through till came up at 78p! Outrage! Went to customer services moaned etc. Apparently their policy was, if they charged us more than the shelf ticket said they would refund what you paid and the same again for the inconvenience AND still get the product. Crackin result there.

Ive had loads more successes, but too much to get on this shortlist. The secret is if its not 100% satisfactory, then MOAN its your right. However dont ever raise voices, swear or use personal insults. They get you nowhere.

In the past 2-3 years I dont think ive lost a complaint, and ive done a few! Always get refunded and more often than not i get something on top "good will gestures".
 
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