EVGA Pascal cards hotspot problem

flopper · 26 Oct 2016 at 14:24

they need to replace every card bought, nothing else make sense.
you bought a faulty product, again.

Five.Stars · 26 Oct 2016 at 14:53

jonathan_phang said:
I'm probably going to order them just incase, but in the games that I have been playing, I've observed temps that are in line (at least for the core) with what to expect. I suspect if you are benching or really pushing it to the max for a sustained period then this might be more of an issue.

I guess people were just worried at the thought of something going pop, but in terms of real world testing (ie. Playing games) then its currently doing its job and not really crashing or anything except when I've pushed that core offset a touch too much.

Its easy to ride the wave of mass hysteria really. One of those times to be trusting I guess

How do you know the temps are in line? There is no way of measuring it without using an IR gun. It is NOT the core temps that are the issue as they are sufficiently cooled by direct contact with the coldplate and heatpipes. It is the VRM's which are not being actively cooled, causing excessive temperatures which are then bleeding heat towards the VRAM modules and pushing them to within an inch of their specification.

Nelly · 26 Oct 2016 at 15:03

~~Returning mine under DSR, I'll just have to take the brunt of a 10% restocking fee. No more EVGA cards for me, will stick to Gigabyte or MSI, never ever had an issue with them.~~

Doogles · 26 Oct 2016 at 15:12

Nelly said:
Returning mine under DSR, I'll just have to take the brunt of a 10% restocking fee. No more EVGA cards for me, will stick to Gigabyte or MSI, never ever had an issue with them.

I have no idea why everyone is getting funny about this, I've got a FTW card which I've had for over a month and no issues whatsoever. I feel like this has been blow out of proportion by a minority of owners who have complained now everyone and their mother are jumping on that ship, if you do have a problem it will show itself within 3 years and you will get a replacement within a week from EVGA, I had to RMA a PSU and know how good the customer service is myself.

I've also overclocked my memory and core along with maxing out the power limit and core voltage with no issue so I feel fairly safe with mine!

Nelly · 26 Oct 2016 at 15:28

Doogles said:
I have no idea why everyone is getting funny about this, I've got a FTW card which I've had for over a month and no issues whatsoever. I feel like this has been blow out of proportion by a minority of owners who have complained now everyone and their mother are jumping on that ship, if you do have a problem it will show itself within 3 years and you will get a replacement within a week from EVGA, I had to RMA a PSU and know how good the customer service is myself.

I've also overclocked my memory and core along with maxing out the power limit and core voltage with no issue so I feel fairly safe with mine!

It's only come to light within the last week, because 'Toms Hardware' published an article on 6th October 2016.

On one hand it's good that EVGA have highlighted the issue and seeked a solution, however expecting their customers to take the GPU's apart and sort it themselves is abit lame if you ask me.

Doogles · 26 Oct 2016 at 15:37

Nelly said:
Have you checked the shipping date from EVGA? Maybe you have one of the newer batches? Since August EVGA have been shipping their ACX cards with additional thermal pads between the PCB and backplate, so they must have known there's an issue about this months ago and it's only come to light within the last week, because 'Toms Hardware' published an article on 6th October 2016.

On one hand it's good that EVGA have highlighted the issue and seeked a solution, however expecting their customers to take the GPU's apart and sort it themselves is abit lame if you ask me.

Got mine at the end of August after I RMA'ed the original one to the retailer so it could be a possibility.

chrcoluk · 26 Oct 2016 at 15:44

why did you RMA the original? as you said no issues.

Putty · 26 Oct 2016 at 15:46

He said that he has no issues with his current card.

Nelly · 26 Oct 2016 at 16:08

Doogles said:
Got mine at the end of August after I RMA'ed the original one to the retailer so it could be a possibility.

What was wrong with the original one?

If I return this card, I'll have to pay return postage say £15, then around £40 (10%) restocking fee, so around £55 to return a card with the thermal pads missing and debatable design flaw.

I'll see what cards are available in 3 months time and maybe do an EVGA Step up. EVGA still have the best customer support. I'll just wind my neck in, I've ordered the thermal pads lol. :rolleyes:

mikeo · 26 Oct 2016 at 17:35

Nelly said:
... Since August EVGA have been shipping their ACX cards with additional thermal pads between the PCB and backplate, ...

No disrespect. But where have you got that information from?

An EVGA tech on the official EVGA forums said just the other day, that at some point in the future, they would start shipping cards with the addition thermal pads pre fitted! Maybe I misread this, but I don't think so

PS. Mine was shipped 31/08/2016 (checked via my serial no. on EVGA WEB site) ... I could always have a look I suppose. Though think I'll wait till the new thermal pads from EVGA turn up, as I'll be taking it to bits anyway.

Aretak · 26 Oct 2016 at 18:34

It seems that their 1060 SC also gets very, very hot in the VRAM and VRM sections.

http://www.tomshardware.de/nvidia-geforce-gtx-1060-pascal-gp106-grafikkarten-roundup,testberichte-242152-2.html#3

There's no direct cooling on any of it. Only the core has contact with the cooler, with the rest being cooled (poorly) by airflow from the single fan.

Nelly · 26 Oct 2016 at 19:33

mikeo said:
No disrespect. But where have you got that information from?

An EVGA tech on the official EVGA forums said just the other day, that at some point in the future, they would start shipping cards with the addition thermal pads pre fitted! Maybe I misread this, but I don't think so

Ignore that, you are right. I just spent over an hour trying to find the info, it relates to a different issue altogether. Check the last paragraph in the quote below.

EVGA_Lee | Posted 25th October 2016 said:
It's important to note that EVGA considers this an optional update. I know people want to use the word issue, which denotes a problem, but based on our testing, EVGA does not believe that cards will experience heat-related issues if you choose not to install this update.

The ACX 3.0 cooling design is shared among multiple cards, and the list of cards we've stated are eligible for the thermal pads all use the same basic cooling design. The optional update will make the current design more efficient in dissipating heat around the VRM region. We feel that if we're going to offer this optional update for one card, we may as well offer it to all of our customers using similarly-cooled cards. Again, while we do not expect your GTX 1070 FTW to run into any heat-related issues, we are including this as an optional update for similarly-cooled graphics card.

The date significance is only for owners of GTX 1080 FTWs that suffered from the black screen issue (see here: http://forums.evga.com/FindPost/2568569), which occurred with a few relatively recent batches of cards. A number of people have become confused by the issue and assumed that GTX 1070 FTW's also suffered from the same problem, which is not the case. The date is related to when we were able to track down the hardware issue and remove them from circulation. As such, no purpose is served over posting the date of your 1070 FTW.

Link >> https://www.reddit.com/r/TEAMEVGA/comments/58pisc/statement_regarding_1080_ftw_vrmmem_temps/

Dicehunter · 26 Oct 2016 at 21:11

Couldn't see it listed as it only says SC, FTW and 1070's but does it affect the Classy as well ?

mikeo · 26 Oct 2016 at 21:20

Dicehunter said:
Couldn't see it listed as it only says SC, FTW and 1070's but does it affect the Classy as well ?

I've been following the posts on the EVGA forum/s quite closely.

And at one point, the EVGA tech guy stated categorically... that this effects any card with the ACX 3.0 cooling system. Only exclusion in EVGA's range, is the FE and the hybrid cooled card.

PS. Here's the quote:

"If the card has an ACX, this applied to that card... The SC, FTW, and the Classified all have ACX, so it applies. If it has a blower cooler, this does not apply. The Hybrid has a blower. The founders has a blower. "

This is from one of the EVGA moderators quoting an EVGA Tech.

mikeo · 26 Oct 2016 at 21:39

I wonder if eventually EVGA might do something like offer an extended warranty on the effected cards? I believe this was done once before when there was an issue in the past. Say offer an extra 2 years to make it a 5 year warranty. Certainly might go some way showing that they have complete belief in their own product.

Dicehunter · 26 Oct 2016 at 21:54

mikeo said:
I've been following the posts on the EVGA forum/s quite closely.

And at one point, the EVGA tech guy stated categorically... that this effects any card with the ACX 3.0 cooling system. Only exclusion in EVGA's range, is the FE and the hybrid cooled card.

PS. Here's the quote:

"If the card has an ACX, this applied to that card... The SC, FTW, and the Classified all have ACX, so it applies. If it has a blower cooler, this does not apply. The Hybrid has a blower. The founders has a blower. "

This is from one of the EVGA moderators quoting an EVGA Tech.

Hope mine doesn't frazzle

Sipha said:
Request your Thermal Pads here guys:

http://www.evga.com/thermalmod/

Gonna request my pads once my classy comes and I register it just to be on the safe side.

Dicehunter · 26 Oct 2016 at 22:04

double post.

Evian · 27 Oct 2016 at 00:12

Requested mines.

Purgatory · 27 Oct 2016 at 01:48

Fixed the video

efish said:
I found a teardown of the Classified.

It has some pads in place on the backplate around where the gpu sits on the top.

Was trying to find some comparison shots of the FTW to see if it lacked the pads but the best I could find was bittech, which shows the diffrence in layout but not much else.

http://www.bit-tech.net/hardware/graphics/2016/06/15/evga-geforce-gtx-1080-ftw-review/9

Layouts obviously somewhat different. I presume how and where it is effected by heat may be different as well.

Would be nice to see some testing alongside the FTW.

edit. Hopefully Evega will provide some test results and clarification as some of the press has been a bit ambigious.

Don't like having to play a guessing game with what is a very expensive piece of electronics.

Doogles · 27 Oct 2016 at 14:52

Nelly said:
What was wrong with the original one?

If I return this card, I'll have to pay return postage say £15, then around £40 (10%) restocking fee, so around £55 to return a card with the thermal pads missing and debatable design flaw.

I'll see what cards are available in 3 months time and maybe do an EVGA Step up. EVGA still have the best customer support. I'll just wind my neck in, I've ordered the thermal pads lol.

It went bang after about 10 minutes of being in the system, it wasn't under load or anything and I was downloading the drivers at the time, it was the PSU though I think.