EVGA Pascal cards hotspot problem

varkanoid · 9 Nov 2016 at 14:44

harney said:
Yes

take a photo like the above... the 1st one make sure you angle the camera just right or dead on flat looking into the pcb ...hard to explain ...

just try and take a photo like this that will do it close up macro will help too

You dont need an enhanced picture to spot the gap on the right here with the pink background showing through !

IvanDobskey said:
They do seem a good company who looks after their customers.

Just a shame their 10 series cards are so flawed

People werent saying this when they were waiting for their EVGA 1080 pre-orders!

abdidas · 9 Nov 2016 at 14:54

I am very annoyed with EVGA atm especially the UK team who are refusing to pick up calls or update their customers. I requested an RMA via the US team after I failed to get through to the UK centre. They took my details and forwarded the information to the EU team who must approve it.

Haven't heard back since, called 4 times and still no answer, no emails, no nothing!

You would expect the highest level of customer support in this sort of time, it's really do or die moment for them yet they continue to disappointed.

This is my first and most likely last EVGA card, I can forgive hardware problems but crappy support? I could have went with ASUS instead

Drollic · 9 Nov 2016 at 14:58

Although terrible on so many levels, it's still not as bad as the asus/acer IPS monitor fiasco

IvanDobskey · 9 Nov 2016 at 14:58

I suspect the customer service department is pretty busy right now....

Took me a lot of chasing to get my refund sorted.

Will be packaging up the SC tonight and getting it sent off asap.

Zotac amp arriving tomorrow

mikeo · 9 Nov 2016 at 15:01

harney said:
There seems to be a lot of defending EVGA looking around on the web.. re there reputation ect peeps saying... its not that bad , there resolving the issue ect
.........

While tending to agree with you generally. Not convinced about there being that many people defending EVGA on the web. There appear to be a whole range of comments / attitudes expressed. But most on the whole tend to agrees that things have not been handled very well and that the situation In general is far from brilliant. But like pretty much everything in life, it's up to an individual as to what they want to do. Not getting at you here particularly, as I do appreciate your point of view, but I'm getting more than a little red up with folks telling me what I should or should not do. I try and respect whatever people's opinions are, even if they disagree with my own. Basically.... My card, my decision .

I shall be keeping mine and applying the pads when they turn up. If it fails, then I have my 3 year warranty to fall back on. As to resale a number of years down the line, I could not care less. As graphics cards in general are one of the fastest depreciating things out there and are worth very little after 2/3 years.

As to some comments about locking this thread. What a load of BS. Try reading some of the comments on EVGA's own official forumns. They are much more inflammatory than here :rolleyes:

Nelly · 9 Nov 2016 at 15:16

hobib_ali said:
this thread needs to be closed, its causing concern and damaging a reputable brand.

I don't really see any issue with this thread, it's mainly for people who have bought these cards to discuss and obviously anyone with an opinion can post, which I value as much as anyone elses. It's just freedom of speech.

Nothing horrible has been posted, no flaming anyone. If anything positive criticism and valuable information has been posted and shared.

I would just like to thank everyone for posting, I found just as much valuable information if not better in this very thread than any of the other forums posting on this matter.

IvanDobskey · 9 Nov 2016 at 15:34

Silly to even suggest closing the thread.

Full of useful information. There are no lies or flaming going on.

Dicehunter · 9 Nov 2016 at 15:38

Anyone by chance know when thermal pads will be shipped out ? My classy doesn't need it as thankfully it's not part of the affected batch of funky out of spec VRM's but a little extra thermal help couldn't hurt

NirK · 9 Nov 2016 at 15:38

I do not think this thread should be closed, I am checking it for new info... I would just like the thermal pads so I can fix it and forget about it.

How do we know if we got "funky out of spec VRM's"? Is there any way to check? My card is approx 1 month old.

IvanDobskey · 9 Nov 2016 at 15:44

I don't think its anything to do with out of spec vrms?

Just poorly cooled vrms and ram down to lack of thermal pads and design of the heatsink.

Nasher · 9 Nov 2016 at 15:47

The quality of the VRMs do vary. Some don't even need heatsinks as they are way over-specced (like on the XFX GTR cards). But on others they went cheap, like on these EVGAs.

NirK · 9 Nov 2016 at 15:47

IvanDobskey said:
I don't think its anything to do with out of spec vrms?

Just poorly cooled vrms and ram down to lack of thermal pads and design of the heatsink.

Yes, this is what I thought, problem is, The VRM's do not have enough cooling, The memory might not be touching the heatspreader

shahpor · 9 Nov 2016 at 16:01

IvanDobskey said:
Well i now have confirmation i will be refunded, and i have a shipping label to send the card back to evga.

But of course i must be lying

I really hate being accused of lying, seeing as i am one of the most honest people around.

I think it is the fact that it is almost impossible to believe that a manufacturer would refund you for a product they didn't sell to you.

Never mind the fact that it is over 30 days old.

Say something about EVGA as well, doesn't it?

Nelly · 9 Nov 2016 at 16:05

Dicehunter said:
Anyone by chance know when thermal pads will be shipped out ? My classy doesn't need it as thankfully it's not part of the affected batch of funky out of spec VRM's but a little extra thermal help couldn't hurt

Yeah, but like I mentioned on the OC3D forums. Any 1070/1080 with an ACX cooler still needs the new BIOS or better still the thermal pads, otherwise the cards have been tested using 3DMark Firestrike on the Guru3D forums at temperature of 96°C. Even higher with Furmark tested on Toms Hardware - Germany. The maximum operating spec of the Micron memory is 95°C, not checked out the Samsung memory.

All in all there's been 3 issues.

1. Micron memory issue, already fixed with a bios update for all 1070/1080 manufacturer cards.

2. Faulty batch of VRM's, fixed for EVGA 1080 FTW's manufactured with a shipping date of the first week of September or better. Check by inserting serial number on the EVGA guest rma area of their website.

3. Overheating VRM's in general, as posted on various websites such as Guru3D, Toms Hardware - Germany. Other brand cards VRM's run much cooler.

efish · 9 Nov 2016 at 16:05

Dicehunter said:
Anyone by chance know when thermal pads will be shipped out ? My classy doesn't need it as thankfully it's not part of the affected batch of funky out of spec VRM's but a little extra thermal help couldn't hurt

No idea but I was told the online instructions are about to be updated to include a specific install guide for the classy.

I suspect the pads may be on the way or just about to get sent out.

Not checked Evega support today but the updated instructions going live may indicate things are moving and they should be up very soon if they have not gone live already.

peterhc · 9 Nov 2016 at 16:14

This is the reply i received form evga support... pathetic.
"Hello,

I am sorry for any confusion in dealing with this issue.

First let me say that the VRM/VRAM heat issue is hardly an issue at all. The original review that sited the high VRM temperatures was while the reviewer was running Furmark which is a severe stress test and not recommended by Nvidia for testing purposes.

Similar testing with thermal imaging while under 100% gaming loads showed temperatures of 70-85C. The benchmark furmark, its known to break down video cards, and it never recommend from nvidia to use the benchmark for more then 5 to 10mins but the reviewer as used for 2 hours. That benchmark hasn't been update since the 600 series, as a example furmark is running your vehicle, sitting and revving to redline for 2 hours that would seize the engine or cause other major issue. But if you wish to request for the optional thermal that you can install into your video card, you can used this link to request that pad. http://www.evga.com/thermalmod/ plus that link has a vbios update for your video card or if you don't feel comfortable. You can RMA the video card, login to your account and go to member, my products, and view details on your product. Start you RMA, it will create automatic ticket number for you to start the RMA process for the replacement of that unit. So the answer to your questions, yes we can RMA the video card have those thermal pad and vbios installed on your video card.

Regards,
EVGA"

Im sure US customers are treated differently, UK/EU customers are being neglected.

IvanDobskey · 9 Nov 2016 at 16:16

shahpor said:
I think it is the fact that it is almost impossible to believe that a manufacturer would refund you for a product they didn't sell to you.

Never mind the fact that it is over 30 days old.

Say something about EVGA as well, doesn't it?

You make it sound like i have something against evga :confused:

I have nothing but praise for them as a company and their customer support. But they dropped the ball horribly with the 10 series.

£400 is a lot of money for a graphics card and i don't expect a half baked product that needs band aid fixes.

I stand by my decision to send the card back.

Like someone has already said, it's up to the individual what they decide to do.

Stanners · 9 Nov 2016 at 16:24

Let us stop questioning peoples integrity, It is down to an individual as to what course of action they want to take. Plus there is no reason for this thread to be closed, so lets leave this one alone.

IvanDobskey · 9 Nov 2016 at 16:29

Stanners said:
Let us stop questioning peoples integrity, It is down to an individual as to what course of action they want to take. Plus there is no reason for this thread to be closed, so lets leave this one alone.

This

Drollic · 9 Nov 2016 at 17:58

Nelly said:
Yeah, but like I mentioned on the OC3D forums. Any 1070/1080 with an ACX cooler still needs the new BIOS or better still the thermal pads, otherwise the cards have been tested using 3DMark Firestrike on the Guru3D forums at temperature of 96°C. Even higher with Furmark tested on Toms Hardware - Germany. The maximum operating spec of the Micron memory is 95°C, not checked out the Samsung memory.

All in all there's been 3 issues.

1. Micron memory issue, already fixed with a bios update for all 1070/1080 manufacturer cards.

2. Faulty batch of VRM's, fixed for EVGA 1080 FTW's manufactured with a shipping date of the first week of September or better. Check by inserting serial number on the EVGA guest rma area of their website.

3. Overheating VRM's in general, as posted on various websites such as Guru3D, Toms Hardware - Germany. Other brand cards VRM's run much cooler.

Is there any way of checking point 2 without having to rely on a response from evga?