• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

EVGA Pascal cards hotspot problem

p.s all you have to do is ask for refund, give the company a resonable time to respond, make it clear you will take 'further action' if the response is negative and don't leave them the luxury of having a specific reason and legal ground to reject youre claim.

Like playing tennis, hit the ball, wait for response, leave the opposing team in the dark as to where the ball is going to land. Keep it short, sweet and to the point less said less chance of error or firm grounds for rejection.
 
Nelly said:
It's one rule for one person and another rule for another and I've had my card just two weeks. Basically it will cost me £55 to return it including postage, what an absolute joke.

I agree with what others have said, people will be put off buying these cards when you sell them on compared to other brands now the reputation of these cards has been exposed, even with the fixes in place the VRMs still run hotter than their competitors - the design is poor and flawed.
Click to expand...

This is true as far as I am concerned.

If I was buying a s/h 10** card in the future, the EVGA series will be discounted.
 
efish said:
Nelly its best to keep things as short as possible with these types of things.

All you have to do is ask for a refund, if the response is negative 'I believe I am entitled to a full refund I will give you 28 days to respond before taking further action.'

If you are thinking of taking legal action you want to say as little as possible and not give the company any insight in regard to being able to defend a claim.

Personaly if I had 1070 I would be getting in touch with the store I got it from, say I am not happy with the hassle of having to r.m.a. or self repair and ask for an upgrade to a 1080 with the fix. I would also avoid discussing the issue online while doing this, keep it private and polite.
efish said:
p.s all you have to do is ask for refund, give the company a resonable time to respond, make it clear you will take 'further action' if the response is negative and don't leave them the luxury of having a specific reason and legal ground to reject youre claim.

Like playing tennis, hit the ball, wait for response, leave the opposing team in the dark as to where the ball is going to land. Keep it short, sweet and to the point less said less chance of error or firm grounds for rejection.
Click to expand...
Click to expand...
The problem I've got is with the e-mail confirmation for the return. It states:

"Once the item arrives back here it will be inspected by our Return's Department. The item does need to be returned us complete with everything it came with and all original packaging. If the item is returned to us and is not in an as new condition or shows signs of use a 10% a re-stocking fee will apply."

Basically the retailer will put the card back into stock and sell at a discounted price, this way they don't lose any money. This is why I was going to make my letter more to the point and show the reasons for being being deemed not fit for purpose. Infact I would go as far as saying the cards also come under the category of 'unsatisfactory quality'.
 
Last edited:
Kelt said:
This is true as far as I am concerned.

If I was buying a s/h 10** card in the future, the EVGA series will be discounted.
Click to expand...

Its worth noting that evega is not making the claim that the fix will guarantee you will get the same lower temps.

Cant see any reason to buy 10 series unless they were heavily discounted, price wise. Even then I think I would go elsewhere as long term reliabilty and performance is more a concern than price here.

Unfortunatly stuck with one though.

"Although EVGA has tested the Thermal Pad Mod in a controlled environment with the result of lower temperatures in specific areas of supported graphics cards, EVGA does not guarantee similar results upon successful completion of this Thermal Pad Mod by the recipient of the Thermal Pad Mod."
 
Playing devils advocate here, if, after the additional pads are fitted, the VRMs are within specifications, does it matter if they are hotter than other competitors VRMs? I mean that in a sincere way.

If this fix brings it back in line, then everything else, core temps, fan noise etc (even with the new vBIOS) is pretty decent right? So what is the impact? I guess its relatively worse - for lifespan - but its not "going to explode" worse.

Not hoping to start anything, not saying anyone is wrong, just trying to give a bit of perspective since this whole issue has snowballed (to a point rightly).

EDIT: I mean this purely on a technical level. Not debating the rights and wrongs of EVGA and how this has panned out. For me, I just want the card to be safe. And it either is or it isn't with this fix applied.
 
Last edited:
Nelly said:
The problem I've got is with the e-mail confirmation for the return. It states:

"Once the item arrives back here it will be inspected by our Return's Department. The item does need to be returned us complete with everything it came with and all original packaging. If the item is returned to us and is not in an as new condition or shows signs of use a 10% a re-stocking fee will apply."

Basically the retailer will put the card back into stock and sell at a discounted price, this way they don't lose any money. This is why I was going to make my letter more to the point and show the reasons for being being deemed not fit for purpose. Infact I would go as far as saying the cards also come under the category of 'unsatisfactory quality'.
Click to expand...

Looks like you just got a standard e-mail.

Contact support, say you are not happy and ask them what they can do. May not work but you do sometimes get a sympathetic human being at the other end.

Nelly I bought a bog standard 1070, ran into some issues I now have a 1080 classified (perhaps not the smart choice but had no idea at the time).

It's not to late to make direct human contact (phone) and a polite informal request.

I only shop with two companies O.C.U.K being one, but both are usually more than reasonable and will do what they can when issues occur.

They may not be able to give exactly what you want but they do generally try to do something.
 
Heat degrades all electronic components. So it is going to have an effect on the lifespan. How much? Hard to say really. It may not be an issue within the useful usage time of the card or it may give out in two years. At least the card has a 3 year warranty i guess.
 
jonathan_phang said:
Playing devils advocate here, if, after the additional pads are fitted, the VRMs are within specifications, does it matter if they are hotter than other competitors VRMs? I mean that in a sincere way.

If this fix brings it back in line, then everything else, core temps, fan noise etc (even with the new vBIOS) is pretty decent right? So what is the impact? I guess its relatively worse - for lifespan - but its not "going to explode" worse.

Not hoping to start anything, not saying anyone is wrong, just trying to give a bit of perspective since this whole issue has snowballed (to a point rightly).

EDIT: I mean this purely on a technical level. Not debating the rights and wrongs of EVGA and how this has panned out. For me, I just want the card to be safe. And it either is or it isn't with this fix applied.
Click to expand...

Perception. Keeping mine as I have no choice but if I did not have one and was looking to buy I would purchase something else.

V.R.M's run hotter than the competition. Its a competative market with lots of choice.

'It may run hotter than the competition but on a technical level its perfectly fine.' I bet no marketing department is ever going to run with that as a killer sales pitch.
 
IvanDobskey said:
Heat degrades all electronic components. So it is going to have an effect on the lifespan. How much? Hard to say really. It may not be an issue within the useful usage time of the card or it may give out in two years. At least the card has a 3 year warranty i guess.
Click to expand...

Exactly, its hard to tell, but again, its all in spec, and its not going to be hitting this temp all the time. The way I see it is like judging a CPU overclock/coller performance based purely on a Prime95 torture test temp. its not always going to run that, but when it does I want to make sure it doesn't go bang.

I'm going to have a read up on the inevitable tests etc once the pads become more widespread and take it from there.
 
efish said:
Perception. Keeping mine as I have no choice but if I did not have one and was looking to buy I would purchase something else.

V.R.M's run hotter than the competition. Its a competative market with lots of choice.

'It may run hotter than the competition but on a technical level its perfectly fine.' I bet no marketing department is ever going to run with that as a killer sales pitch.
Click to expand...

Yes if I was looking to buy now, and I knew this, I would probably do the same. I'm asking more from a point of view of keeping a card I cant get rid of, much like yourself. First it was "its out of spec, its going to catch fire", then once they did the pads and the vBios its "well it will run hot so will probably die sooner", but in reality, are we still talking about hitting these scenarios in extreme cases.

i'd like to keep it, as apart from this, the card has delivered in every aspect. Fingers crossed
 
So the issue is with the ACX cooler not dissipating heat well enough from the VRM area?

Air sucks, just water block that shiz, Leeroy. Still a bit of a terrible oversight. Although like with all things of this nature, confirmed cases that are-actually-related to this is a little hazy.
 
IvanDobskey said:
You make it sound like i have something against evga :confused:

I have nothing but praise for them as a company and their customer support. But they dropped the ball horribly with the 10 series.

£400 is a lot of money for a graphics card and i don't expect a half baked product that needs band aid fixes.

I stand by my decision to send the card back.

Like someone has already said, it's up to the individual what they decide to do.
Click to expand...

I apologise for a misunderstanding. I have just re-read what I wrote and it does indeed sound like you say, even though that wasn't my intention.

That comment was directed at this thread as a whole rather than you individually.
 
efish said:
Looks like you just got a standard e-mail.

Contact support, say you are not happy and ask them what they can do. May not work but you do sometimes get a sympathetic human being at the other end.

Nelly I bought a bog standard 1070, ran into some issues I now have a 1080 classified (perhaps not the smart choice but had no idea at the time).

It's not to late to make direct human contact (phone) and a polite informal request.

I only shop with two companies O.C.U.K being one, but both are usually more than reasonable and will do what they can when issues occur.

They may not be able to give exactly what you want but they do generally try to do something.
Click to expand...
Forgot I had paid through Paypal. I'll wait to see what I'm refunded, if there's 10% missing i.e. £42, I'll do a dispute and get it refunded that way.

I'll send my letter along with the returns just to cover myself in relation to opening a dispute.
 
jonathan_phang said:
Yes if I was looking to buy now, and I knew this, I would probably do the same. I'm asking more from a point of view of keeping a card I cant get rid of, much like yourself. First it was "its out of spec, its going to catch fire", then once they did the pads and the vBios its "well it will run hot so will probably die sooner", but in reality, are we still talking about hitting these scenarios in extreme cases.

i'd like to keep it, as apart from this, the card has delivered in every aspect. Fingers crossed
Click to expand...

In terms of it will catch fire and burn down youre house. This is the internet, such stuff is part of the course.

If you had a good lawyer on board I am sure you could describe running firestrike (evega don't make reference to guru of 3d test with firestrike) in a loop as an extreme case, but its certainly something people do particularly with expensive high end cards built and sold to overclock and provide good cooling.

Palit 1080 can run firestrike in a loop at maintain 70 c max temp far more expensive (pre-fix) Evega card is hitting 97 c.

Whats extreme for the evega card in terms of temps is clearly well
within reach of cards from other brands without pushing temps into the upper limits and extreme end of operating temps.

Whats an extreme case for evega seems a perfectly comfortable situation for cheaper air cold cards which appear to be designed to overclock and bench at comfortable temps. (as you would expect £400 graphics card to do).

Reality is evega have droped the ball big time and in private must be tearing their hair out as it can in no way be good for sales.
 
efish said:
In terms of it will catch fire and burn down youre house. This is the internet, such stuff is part of the course.

If you had a good lawyer on board I am sure you could describe running firestrike (evega don't make reference to guru of 3d test with firestrike) in a loop as an extreme case, but its certainly something people do particularly with expensive high end cards built and sold to overclock and provide good cooling.

Palit 1080 can run firestrike in a loop at maintain 70 c max temp far more expensive (pre-fix) Evega card is hitting 97 c.

Whats extreme for the evega card in terms of temps is clearly well
within reach of cards from other brands without pushing temps into the upper limits and extreme end of operating temps.

Whats an extreme case for evega seems a perfectly comfortable situation for cheaper air cold cards which appear to be designed to overclock and bench at comfortable temps. (as you would expect £400 graphics card to do).

Reality is evega have droped the ball big time and in private must be tearing their hair out as it can in no way be good for sales.
Click to expand...

I'm not disputing the statements compared to the Palit. I get it, there are better cards shipping that are cooler. But I'm talking about POST fixes.I'm pretty certain that with the fixes in place there's nothing to worry about. There will be no shooting flames and houses burning down. And even less so if I'm not just benching constantly.

We all know they dropped the ball. What I'm trying to determine is how safe it is POST fix. Not relatively to others, but just for the card. I guess I will just wait for the objective testers to provide feedback.
 
You must log in or register to reply here.
Back
Top Bottom