Evolution DSL - Anyone using them?
- Thread starter Raider
- Start date
Luke284 said:
Just spotted this on Evolution's Support page:
I'm hoping that the influx of users somehow overloaded something, and that they'll fix it soon..
If they were throttling then I guess they wouldn't have posted that.. maybe
Raider said:
Nathan said:
i hope your right Raider, but i suspect that Nathan is closer to the truth.
anyway, ive requested a MAC code, havent decided to use it yet or not though (if/when it arrives) just want to keep my options open.
Luke284 said:
I recently moved to UKFS (Wednesday was migration date). All was hunky dorey untill this started happening. My thoughts on it are that someone at enta has became worried at costs with people maxing 8 meg connections on newsgroups and quickly throttled it untill they can think of a solution. Myself last night on newshosting getting 0.0kb/s which is pathetic. Yet http is bursting along. One machine causing problems, ye right.
Just to through a spanner in the works... my connection seems fine 
I haven't had any of the problems described above and the connection is being hammered a fair amount of time through various work use (500mb db downloads/ streaming off various work servers).
I haven't had any of the problems described above and the connection is being hammered a fair amount of time through various work use (500mb db downloads/ streaming off various work servers).
Soldato
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- 12 Oct 2003
- Posts
- 2,702
- Location
- Leicester
My mate is having a lot of problems with his Evolution dsl. His newsgroup speeds were down to about 1-7kbs when before they were much higher.
I think all the leechers have left their old isp's and now that they all have 8mbit there is just not enough capacity.
He is also having a terrible time with their customer services, no answer to e-mail so getting a MAC is proving a bit tricky.
He never thought he would say this but he's considering a move to AOL!
I think all the leechers have left their old isp's and now that they all have 8mbit there is just not enough capacity.
He is also having a terrible time with their customer services, no answer to e-mail so getting a MAC is proving a bit tricky.
He never thought he would say this but he's considering a move to AOL!
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I just got this reply from Evo Support to a complaint about constant line dropping, not bothered about DL speeds as i know they fluctuate during the so called '10 day' period.
"Dear Customer,
At the moment our technical team is investigating a router issue which may be
causing the problems you are experiencing. We will hopefully have a resolution
today, please keep an eye on the support page for updates.
Other than that, being restricted to around 2mbps download for the first few
days of service is normal and something enforced on ADSL lines by BT. Upload
is not affected. Usually after about three days of stable line rates the
hardware will lift the cap and you will be able to download at the fastest
possible rate. If your line is unstable or has problems this three day limit
may not apply. We have also seen a few cases where the profile takes longer to
lift from the cap. BT will not accept fault reports until the line has been
connected for ten days.
You may wish to try a few steps in the meantime to identify any local
problems:
- Try connecting your router to the BT Master socket and see if the line rate
increases (this may identify a problem with any extensions or other equipment
on your telephone line)
- Try a different splitter or microfilter
- Try a different router or USB modem if you have one
Once your line has been connected for ten days a "maximum stable rate" or MSR
is assigned to your line. This is a rate up to 8mb/s, the exact rate you will
get depends on your line quality and conditions. Unfortunately until this MSR
is assigned we are unable to mark faults related to download or line speeds,
no matter how low the range. This has been confirmed to us by BT.
If you are still experiencing speed problems after the 10th day please contact
us and we will check your MSR and you can compare it to the rates you are
experiencing. Guidance from BT is that 30% below the MSR for more than 8 hours
a week indicates a problem. You may find that rates fluctuate depending on the
time of day, this is entirely normal for a contended product and you should
try at differing times as well as check the BT Speedtester at
http://speedtester.bt.com to determine your line's current rate."
This looks suspiciously like a 'fob you off' circular sent to anyone complaining about the service.
Has everyone/anyone been sent this in reply to a complaint?........
"Dear Customer,
At the moment our technical team is investigating a router issue which may be
causing the problems you are experiencing. We will hopefully have a resolution
today, please keep an eye on the support page for updates.
Other than that, being restricted to around 2mbps download for the first few
days of service is normal and something enforced on ADSL lines by BT. Upload
is not affected. Usually after about three days of stable line rates the
hardware will lift the cap and you will be able to download at the fastest
possible rate. If your line is unstable or has problems this three day limit
may not apply. We have also seen a few cases where the profile takes longer to
lift from the cap. BT will not accept fault reports until the line has been
connected for ten days.
You may wish to try a few steps in the meantime to identify any local
problems:
- Try connecting your router to the BT Master socket and see if the line rate
increases (this may identify a problem with any extensions or other equipment
on your telephone line)
- Try a different splitter or microfilter
- Try a different router or USB modem if you have one
Once your line has been connected for ten days a "maximum stable rate" or MSR
is assigned to your line. This is a rate up to 8mb/s, the exact rate you will
get depends on your line quality and conditions. Unfortunately until this MSR
is assigned we are unable to mark faults related to download or line speeds,
no matter how low the range. This has been confirmed to us by BT.
If you are still experiencing speed problems after the 10th day please contact
us and we will check your MSR and you can compare it to the rates you are
experiencing. Guidance from BT is that 30% below the MSR for more than 8 hours
a week indicates a problem. You may find that rates fluctuate depending on the
time of day, this is entirely normal for a contended product and you should
try at differing times as well as check the BT Speedtester at
http://speedtester.bt.com to determine your line's current rate."
This looks suspiciously like a 'fob you off' circular sent to anyone complaining about the service.
Has everyone/anyone been sent this in reply to a complaint?........
Looks like a generic "issues with Max" thing, though the advice about checking filters/different modem/master (test) socket is pretty sound advice for anyone having an issue with disconnections (assuming that by "constant line dropping" you mean loss of sync, as opposed to a dropped PPP session).
Though (as we've already said), sync loss (mostly) isn't an ISP issue. Though it is them you've got to complain to.
The wonder of Max is that if you are having an issue with disconnections, you'll wind up with an increased target SNR margin and/or interleaving enabled (depending on opt-out).
Though (as we've already said), sync loss (mostly) isn't an ISP issue. Though it is them you've got to complain to.
The wonder of Max is that if you are having an issue with disconnections, you'll wind up with an increased target SNR margin and/or interleaving enabled (depending on opt-out).
Permabanned
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- Location
- North East Scotland
I was thinking of switching from my current Zen (old) 1MB uncapped/unlimited to this crowd after reading some posts in this thread, but looking at the bigger picture over at ADSLGuide, I'll be staying right where I am while the MAX DSL dust settles and also until Evolution sort out the problems they are having and establish at least a basic customer support service.
Yup, staying where I am for at least a few months, the ADSL market is going through much change just now, a price war is supposed to start soon as well and this will prompt much change.
Looking at ADSLGuide though, Ace Internet seem to have hit the ground running with good support and charge a more realistic £30 a month for uncapped unshaped up to 8MB, my experience with Plusnet showed me that if you pay peanuts, you get broken peanut shells. I reckon if I do move it would be to Ace Internet over Evolution though ... but waiting to see what develops.
Yup, staying where I am for at least a few months, the ADSL market is going through much change just now, a price war is supposed to start soon as well and this will prompt much change.
Looking at ADSLGuide though, Ace Internet seem to have hit the ground running with good support and charge a more realistic £30 a month for uncapped unshaped up to 8MB, my experience with Plusnet showed me that if you pay peanuts, you get broken peanut shells. I reckon if I do move it would be to Ace Internet over Evolution though ... but waiting to see what develops.
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Evolution are selling well below cost, and to be honest I won't be surprised if it all ends in tears.
They can't sustain all the leechers migrating to them, especially for £24.99 a month.
Cheap is not good when it comes to ADSL, and cheap + uncapped is even worse!
They can't sustain all the leechers migrating to them, especially for £24.99 a month.
Cheap is not good when it comes to ADSL, and cheap + uncapped is even worse!