Evri - terminal damage to electric up and over garage door...

The delivery driver is an idiot though. Lifting a closed up and over door to slide a parcel under is wrong. The delivery company and amazon are culpable.

If there was a handle and it could have been opened properly that would be different. I don't understand some of these comments criticising the OP or his mother.

Tldr: the driver is an idiot.
 
Richie said:
Or try a more rational response like contacting the courier company and see how they respond.

Why the hell would your first response be to include contacting a local paper?

Country is becoming more Karen-esqe by the day
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You’ve obviously never dealt with evri. You can’t contact them, they’ll refuse to deal with you because you’re not the client.

If companies weren’t so anti customer, we’d not have to do this.
 
beachBOYken said:
Wouldn’t first port of call be Amazon, they are the ones that provided this courier for delivery.
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This is where these things start to unravel into a bit of a mess, as it may have been a third party seller on Marketplace, so Amazon distance themselves somewhat.

If the seller's items aren't Fulfilled by Amazon or dispatched via a Prime delivery method, the seller will fulfill your order. The seller will also handle all of their customer service. If your Marketplace order is dispatched via an Amazon Prime delivery method, our Customer Service will handle any issues related to the order.

Because we're not directly involved in the completion of sales arranged with Marketplace sellers, you'll need to contact the seller directly for the following issues:

To ask about an item they have for sale at Amazon.co.uk.
To find out when your order will be dispatched and when it should be delivered.
If your order doesn't arrive by the estimated delivery date.
If an item you received arrived damaged or becomes defective within the guarantee period.
If the item you received isn't the same as the item listing.
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I've never had an Amazon fulfilled order arrive via Evri.
 
Haze said:
As other have said you have ZERO proof that this happened, suck it up and get the door repaired
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Why should he get rolled over like that? Unless Granny is trying to fiddle a new garage door, which I doubt (lol, most elaborate scheme ever).

It's gotta be worth a complaint, and an attempt at the very least to save a couple of hundred quid.
 
bainbridge said:
Is it really the done thing nowadays that people rush to twitter and the police when there's a problem, before even following the company complaints process and giving them the opportunity to resolve it?
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Yes, because most big companies often don't care unless it's affecting their reputation, there needs to be stronger consumer protection laws so people are not forced to do this.
 
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randal said:
Why should he get rolled over like that? Unless Granny is trying to fiddle a new garage door, which I doubt (lol, most elaborate scheme ever).

It's gotta be worth a complaint, and an attempt at the very least to save a couple of hundred quid.
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It isn't a reach to think someone's had a go at the door in a different time line, and then evri man has assumed it had been left a jar for him to tuck it under.
 
adam cool dude said:
So you couldn't fix it for her you had to get a man out?

Wherever you got that electric door opener from needs suing. Looks like something bought from wish. The delivery driver did you a favour as if his mits have managed to bend the mechanism then good luck protecting the house from a real threat.
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I'm glad others have also mentioned this as my first thought was that if that's all it took to open the garage door then it's not very secure. Someone could very easily break in by the looks of things.
 
dLockers said:
It isn't a reach to think someone's had a go at the door in a different time line, and then evri man has assumed it had been left a jar for him to tuck it under.
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I think we'd need more from the Op, but garage door damaged within very close proximity to Evri delivery seems more probable than Evri delivery very close to opportunistic burglary targeting garage door.
 
Semple said:
I'm glad others have also mentioned this as my first thought was that if that's all it took to open the garage door then it's not very secure. Someone could very easily break in by the looks of things.
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Yeah as others said I think this is a blessing in some ways, yes try to get compensasion from them, but honestly you need to improve that door security.
 
In the more rational train of thought why would the driver who as people keep pointing out have 6 billion deliveries to do in 3 hours so need to make them as quick as possible bother wasting I'm assuming a not inconsiderable amount of time and effort to bend the mechanism on a garage door just to slip a parcel underneath it.

They wouldn't, they dump it somewhere stupid like right in front of the front door and run like the rest of them.

Occam's razor and all that, someone's tried to Jimmy the door already to rob it and the driver actually picked a sensible place out of the way to leave it.
 
randal said:
Why should he get rolled over like that? Unless Granny is trying to fiddle a new garage door, which I doubt (lol, most elaborate scheme ever).

It's gotta be worth a complaint, and an attempt at the very least to save a couple of hundred quid.
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He shouldnt, but he can NOT prove the driver did the damage
 
slipd said:
Having looked at her Eufy doorbell, I can see the parcel attempting to be delivered, the delivery chap not getting an answer and then, out of doorbell cam-shot, proceeding to force open, partially, her electric up and over door... the idiot even photographed his handy work on the delivery email.
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Can you hear him forcing the door open on the camera?
 
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