Extrememly annoyed with XFX

f666 · 21 Jun 2007 at 18:44

MilanoChris said:
Just sent the following:

Hi,

I fail to see how the 7950 GT 512 is a better model then the 7900 GTX 512. Just because it's a higher model doesn't mean it's better and I'm well aware of that fact. You said yourself that you replace with equal or better cards, so I suggest you authorise that as soon as possible as I feel I have been messed around for long enough already.

I know that the tone of this message isn't good, but I feel that I'm being messed around and have been for long enough. All I want is a replacement for my broken GPU, equal or better.

Chris.

you are assuming that the person at xfx has looked at the specs and done a proper comparison - i think you might have set the email out better with some evidence that the card you have recieved is actually an inferior one to the one to be replaced...

short sharp emails without evidence isn't going to help you, if fact it is going to likely get 'sorry, that's all we can do for you sir' response...

ChrisD. · 22 Jun 2007 at 11:27

I've given up. They won't budge.

ginge51 · 24 Jun 2007 at 18:30

MilanoChris said:
I've given up. They won't budge.

tell them your ging to take the matter higher?

fornowagain · 24 Jun 2007 at 18:36

ginge51 said:
tell them your ging to take the matter higher?

To who, the MD? I doubt he'll get anywhere. Its a new card, flog it and move on. Put it down to experience, terrible service.

ins0mn1ac · 24 Jun 2007 at 18:56

Ulfhedjinn said:
XFX customer service is notoriously bad.

J.D · 24 Jun 2007 at 19:03

MilanoChris said:
I've given up. They won't budge.

Get benchmark result links. Get the proof that the card they have given you isn't a match for your old hardware. Tell XFX that you are now rendered useless in a SLI set up that has went wrong and there is no way the 7900GTS and 7950GT can pair up any longer and ask if there is a solution to the problem by sending the 7950 and 7900 back for some sort of deal on the 8800 series.

Tell them that they have really messed up your system with this 7950 GT and it's useless with the rig you have as the much older card that's in there is better and faster.

Try to be as nice as possible with them as your fate is in their hands. If you don't get what you want and be abusive about it then you should realise that no one will be fired, no one will get in trouble for it and all you will have is something eat away at you. Life is too short, so if you are not successful just take it on the chin, stay happy and do whatever is needed to get your system back to a level where you are content again. Oh and never do business with the scumbags again

.

Shocky-FM · 24 Jun 2007 at 20:30

So to sum up this thread, guys NO SWEARING off because he didn’t get a freebie from XFX.

Oh Noess !!! Nobody buy from XFX again is it's so unfair for them not to send out faster cards as replacements. :rolleyes:

ins0mn1ac · 24 Jun 2007 at 20:43

Shocky-FM said:
So to sum up this thread, guys ***** off because he didn’t get a freebie from XFX.

Oh Noess !!! Nobody buy from XFX again is it's so unfair for them not to send out faster cards as replacements.

I'd edit that, try re-reading instead of just attacking. :rolleyes:

ChrisD. · 24 Jun 2007 at 21:00

Shocky-FM said:
So to sum up this thread, guys DON'T QUOTE IT EITHER off because he didn’t get a freebie from XFX.

Oh Noess !!! Nobody buy from XFX again is it's so unfair for them not to send out faster cards as replacements.

If you rejected a Ferrari because it didn't work or something similar and they gave you a Ford back you wouldn't be happy would you? I'm annoyed because I've been sent something that is worth less and less powerful then what I had originally. I'd be perfectly happy if I got a straight replacement 7900 GTX from them.

HangTime · 24 Jun 2007 at 21:07

Shocky-FM said:
So to sum up this thread, guys DON'T QUOTE IT EITHER off because he didn’t get a freebie from XFX.

Oh Noess !!! Nobody buy from XFX again is it's so unfair for them not to send out faster cards as replacements.

He's saying it's unfair because they sent him a SLOWER card as a replacement. Not faster, not the same speed, but slower.

Shocky-FM · 24 Jun 2007 at 21:20

HangTime said:
He's saying it's unfair because they sent him a SLOWER card as a replacement. Not faster, not the same speed, but slower.

MilanoChris said:
If you rejected a Ferrari because it didn't work or something similar and they gave you a Ford back you wouldn't be happy would you? I'm annoyed because I've been sent something that is worth less and less powerful then what I had originally. I'd be perfectly happy if I got a straight replacement 7900 GTX from them.

deleted said:
I'd edit that, try re-reading instead of just attacking

Yeah, how dare they send him the closest available card and not a free upgrade to a faster card, thats like the worst customer service ever..

LoadsaMoney · 24 Jun 2007 at 21:27

The point is though that manufacturers have to replave with equal, or better performance, they should not have sent him the 7950 GT as it is SLOWER as has been said above, therefore if they did not have a card that equals the GTX he sent back, then they should have sent him a better performing one, not the 7950 GT.

HangTime · 24 Jun 2007 at 21:27

Yep.

Normal practice is for manufacturers to replace with the next fastest card if the broken card is no longer available. So it's fair to say that XFX CS has fallen below the standard we would expect.

Example: When my P4 1.6A died, I got sent a 1.8A as a replacement (1.6A no longer available).

Tute · 24 Jun 2007 at 21:27

Yep, it's not the OP's fault that XFX have stopped manufacturing his card.

Equal or better. NOT slower.

ChrisD. · 24 Jun 2007 at 21:31

Think I could get a cheque out of them for the price of the 7900 GTX when it came out?

Tute · 24 Jun 2007 at 21:34

MilanoChris said:
Think I could get a cheque out of them for the price of the 7900 GTX when it came out?

I doubt it.

I think the best you will get is a 7950GX2 (if they have any spare) or the 8800GTS 320. You'll probably have to push hard though.

Don't give up, what they did is just wrong, and they shouldn't be allowed to get away with it.

Shocky-FM · 24 Jun 2007 at 21:47

LoadsaMoney said:
The point is though that manufacturers have to replave with equal, or better performance, they should not have sent him the 7950 GT as it is SLOWER as has been said above, therefore if they did not have a card that equals the GTX he sent back, then they should have sent him a better performing one, not the 7950 GT.

I would agree if there was a similar card available which is slightly faster but there isn’t, only faster cards available cost significantly more so it doesn’t apply.

Bomag · 25 Jun 2007 at 00:55

Shocky-FM said:
I would agree if there was a similar card available which is slightly faster but there isn’t, only faster cards available cost significantly more so it doesn’t apply.

It doesn't matter if the replacement card is £1 or £10k more, XFX have to stump up an equal or better product. It also has to be compatible with the rest of the system.

An alternative is to part refund the product. If the graphics card lasted 1 year then you would get back 5/6 of the purchase price (since EU law says that products have to be designed to last 6 years, there are exceptions but not computer hardware). XFX will not want to do that as it will be more expensive.

The final option would be to reject the offer and go to the small claims court. Claim for a single card which has the same performance as you currently do under SLI.

fornowagain · 25 Jun 2007 at 01:09

The OP didn't even buy the card, it's second hand. And the original buyer bought it at OEM prices. He's lucky to get what he has.

dC2006 · 25 Jun 2007 at 01:35

This is going slightly off topic but still relates to this thread. Just wondering why do companies offer lifetime warranties when they cant deliver a replacement product. Like in this thread it shows it screws up peoples SLI setups. False advertising if you ask me.

I had a smilar issue with some Geil ram (2 x 512mb PC4400 Ultra-x, Paid £159 well over a year ago). 8 months after purchase from OCUK it became faulty, contacted OCUK and they said they would take it and swap it or send it to Geil. Waited nearly 2 months then started chasing the matter up, OCUK said they didnt have any replacement in stock to send to me and Geil was telling them that they have stopped making the ram.

I am not blaming OCUK for anything but more Geil, all OCUK could do was offer me something similar priced, which at the time there wasnt much choice of due to DDR coming to an end and DDR2 becoming mainstream. So OCUK offered me 1 Gig of Pc3200 ram or £84.00 cash as they said they couldnt give the full amount.

Anyways I took the £84.00 cash refund and forked out more monies and got a new setup. It screwed up my overclocked opteron setup though which was running nicely at 9x315 1:1.

Just sharing my experience.