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Faulty E6600

socreative

socreative

socreative

Associate
Joined
29 Dec 2006
Posts
991
Need some legal advise really. I'm in a bit of stupid situation now.
I bought the item from ****(an auction site) a while ago, when fitted it in the new system it didn't work so I started testing all the components one by one by putting them into my old machine.. anyway it turned out to be a faulty cpu. :(

When I contacted Intel they said that they can't replace it for me without the proper invoice and I need to return it to the seller for a replacement but the seller is not an official reseller, it was a xmas present which he obviously don't have the receipt for. The CPU came all factory sealed in the original packaging. what do i do now ? :confused:
 
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Thats a really good question for those that are buying on the bay. I have seen many of these processors brand new and boxed on the bay but always wondered about the warranty.
 
socreative said:
Need some legal advise really. I'm in a bit of stupid situation now.
I bought the item from **** a while ago, when fitted it in the new system it didn't work so I started testing all the components one by one by putting them into my old machine.. anyway it turned out to be a faulty cpu. :(

When I contacted Intel they said that they can't replace it for me without the proper invoice and I need to return it to the seller for a replacement but the seller is not an official reseller, it was a xmas present which he obviously don't have the receipt for. The CPU came all factory sealed in the original packaging. what do i do now ? :confused:
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You could start with removing the auction site name as this is against the rules.

If you have bought it via credit card you should have insurance. Your PayPall invoice could also be helpfull, especially if it were in the original packaging (although this is a slim chance).
You could also call the seller and ask him to do his best to dig out the original invoice. If he explained the situation to his/her grannies/parents they would understand and might help (I know it sounds painful).

I am sorry but I have run out of options, but someone here could help you further.
 
It shows today that the real side of a bargin has it's down sides too. Unless like the above have quoted that they can provide the original reciept of purchase.
 
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PaulProteus said:
You could start with removing the auction site name as this is against the rules.

If you have bought it via credit card you should have insurance. Your PayPall invoice could also be helpfull, especially if it were in the original packaging (although this is a slim chance).
You could also call the seller and ask him to do his best to dig out the original invoice. If he explained the situation to his/her grannies/parents they would understand and might help (I know it sounds painful).
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I messaged the seller asking to dig out those details. Intel said that paypal receipt is not a valid invoice for them, and i don't think that even if it was paid by a cc that it'll be covered by its insurance, there's nothing wrong from their point of view - the item got delivered and if it's faulty it's a warranty case! I'm well ****** off now - I have an almost finished nice pc on the floor, the only ting I'm missing is the stone :mad:
 
Hope you get it sorted out perhaps next time buy from a proper vender such as OcUK, it's great getting an item on the cheap but could cost you much more down the line.
 
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If the guy you bought it from nicked it, then you're screwed basically. But if that's Intel's policy, not much you can do. I guess I can see it from their point of view. Probably a not so insignificant percentage of their stock gets 'misplaced', so they can't repair everything without question.

I had similar situation with an MP3 player a while ago. Bought from an auction site and a few months later it stopped working. Contacted manufacturer and they said they needed original receipt which I didn't have, but I explained the situation and they were very cool about it and just told me to send it to them. Few weeks later, got my fixed mp3 player back! Lucky though!

I'd suggest you contact the seller and see what he says. Short of that, not much more you can do, unless you want to get on the phone to Intel and start crying, see if they feel sorry for you... ;)
 
Check his listing properly, did he say there was a warranty, if so then he mis described the item, you might have a claim with paypal.
 
I don't get it if the item is not working as claimed in the description why not ask the seller for refund? If he refuses you can file a complaint to Paypal for faulty item and let them judge whether you deserve a refund.
 
i spoke to the seller and she (it's a 23 year old gal :) ) will try to get an original invoice from the guy who bought it for her as a gift (so she says). But this doesn't make sense.. What if I would lose the original receipt/invoice within the warranty period? Does it mean that it voids the warranty then? This doesn't sound right.. I hate keeping receipts in general anyway
 
socreative said:
i spoke to the seller and she (it's a 23 year old gal :) ) will try to get an original invoice from the guy who bought it for her as a gift (so she says). But this doesn't make sense.. What if I would lose the original receipt/invoice within the warranty period? Does it mean that it voids the warranty then? This doesn't sound right.. I hate keeping receipts in general anyway
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I know this doesn't help you now, but you should always keep receipts. I stick all my receipts on to paper and file them away for when I do my tax return. It's not that much effort if you get a months worth in a box, then spend 20 minutes sticking them.

Anything you can claim back as a business expense can save you up to 40% off the price you originally paid when it comes to paying your tax bill. A CPU can easily be a business expense.

You definitely have a claim with PayPal. If it never worked, then it's a very straightforward claim - goods not as described. Same if there's no warranty. The PayPal disputes process tends to favor the buyer so you should be OK.

If it was paid for through PayPal but it wasn't completed through eBay, then the seller only needs to prove that they shipped it.
 
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socreative said:
What if I would lose the original receipt/invoice within the warranty period? Does it mean that it voids the warranty then? This doesn't sound right.. I hate keeping receipts in general anyway
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This doesnt makes sense to me either.

For one, I was quite shocked that the cpu which came in a sealed, untampered box contains a cpu that got through intel quality control. I would have thought that they have a similar system to that of Hard Disk manufacturers, where you go on their site, type in a serial number and then you get to find how many months/years warranty you have left on the item. You then initiate the RMA process from there. However, I have not RMAd something to Intel before.

It does seem strange that they are not prepared to RMA a CPU without a receipt. A receipt would certainly be needed if you were returning the item to the shop where you purchased it from, however, to get a receipt to return it to Intel. What if you just printed out a made-up name of a small PC Shop on a letterhead, and on it you wrote, "Intel E6600" £200? How exactly are Intel going to verify the validity of this receipt?
 
I RMA'ed an Intel Pentium 4 3.4GHz N/wood back to Intel, which was 18 months old, as the Retailer said it was over the 12 month period, although the Retailer should have dealt with it.

Anyway, I had to scan my receit into a document and email it too them before they would even consider anything about the issue, thankfully I make a point of keep all my receits, no matter how little the item cost.

Do hope you get some satisfication. :)
 
steve258 said:
Guy buys a CPU for a gal as a Christmas pressy?? :confused:

Not many girls I know want that for Christmas lol.
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Haha good point. An E6600 is a very specific Christmas present. There's no way you'd just buy that for someone on a whim. I can't imagine her mum and dad getting together over dinner and saying "Oh yes, Anna would love a dual-core Intel CPU with a 4MB cache - after all, the old socket 478s just don't support the 64-bit architecture do they!! Ah ahaha!".

I think you've been moosed.
 
Lysander said:
Haha good point. An E6600 is a very specific Christmas present. There's no way you'd just buy that for someone on a whim. I can't imagine her mum and dad getting together over dinner and saying "Oh yes, Anna would love a dual-core Intel CPU with a 4MB cache - after all, the old socket 478s just don't support the 64-bit architecture do they!! Ah ahaha!".

I think you've been moosed.
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It sounds very funny indeed, although I do not think the OP is still in a position to appreciate the humour in the situation. May be once he resolves the issue with Intel he would be able to have a good laugh over the whole story.

Good luck to him!
 
Lysander said:
I can't imagine her mum and dad getting together over dinner and saying "Oh yes, Anna would love a dual-core Intel CPU with a 4MB cache - after all, the old socket 478s just don't support the 64-bit architecture do they!! Ah ahaha!".
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LOL
 
I bought an X6800 from the same site for £310 delivered, and it was a big gamble, but it works fine and was enough of a bargain to risk it. With expensive things it's always a risk buying from an individual rather than an established company, but then again companies go bust all the time too :(

As to the legal situation, you need to find out if the warranty that comes with a CPU is for the product or the individual, or in other words can you transfer the warranty to a third party. It's the same situation with graphics cards, some manufactureres allow you to transfer the warranty, some do not. Anyone with a retail CPU who still has the warranty card, or indeed the Intel website should tell you :)
 
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