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Faulty E6600

I have the warranty sheet that came with my E6600:

Intel warrants to the purchaser of the Product (defined herein as the boxed Intel processor and the accompanying thermal solution) in its original sealed packaging ("Original Purchaser") and to the purchaser of a computer system built by an Orginal Purchaser contained the Product ("Orignal System Customer") as follows: if the Product is properly used and installed...

...

HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service for the Product (whether purchased in its original sealed packaging or as part of a computer system), you may contact your orignal place of purchase in accordance with its instructions or you may contact Intel.

To request warranty service from Intel, you must contact the Intel Customer Support ("ICS") center in your region within the warranty period during normal business hours (local time) and return the Product to the designated ICS center.

Seems like the CPU is warranted to the Purchaser, and not the CPU itself.


This is important:

Please be prepared to provide: (1) your name, mailing address, email address and telephone number; (2) proof of purchase; ...


Proof of purchase is a stated requirement.

In summary, the warranty can only be actioned on by the person who originally bought the cpu, from a shop. Receipt is required and the warranty is non transferrable.
 
If you know someone who works at a reseller they can send it back through the channel program, I do, tried to PM you but it doesn't work. :(
 
thanks Cody. I spoke to one of my mates who works for a reseller. He contacted Intel but said he bought it two weeks ago (shoud've told them it was at least a month :rolleyes: ) and it's their policy to not to deal with less than a month old purchases so hopefully he'll get it replaced in two weeks.
 
I don't suppose you had the chip delivered RMSD? If so then you have insurance against damage in transit. If the original purchaser says it was working when it was sent, then you should be able to claim against Royal Mail. Maybe.
 
Another thing that i don't think has been touched upon, has it been imported (grey boxed). If so even if you did have proof of purchase it would make life difficult as Intel claim they track the serial numbers of all boxed processors.

If i was you id do everything under the sun in order to get your money back ASAP.
 
Mista.Gee said:
Another thing that i don't think has been touched upon, has it been imported (grey boxed). If so even if you did have proof of purchase it would make life difficult as Intel claim they track the serial numbers of all boxed processors.

If i was you id do everything under the sun in order to get your money back ASAP.
Click to expand...

If the original auction seller doesn't take returns then he/she can simply argue that they supplied a sealed box unit is good faith and could not have been expected to test the processor.
 
What i cannot understand before the buyer made the purchase why wasn't a question raised to the seller about it's proof of purchase? This is sometimes more important than the item itself, without a genuine proof of purchase the warranty is useless even if it's stated as brand new.
 
Reality|Bites said:
Are you sure the CPU is faulty? Which motherboard are you trying to put it in?
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Thats what I was thinking. Ive never heard of a sealed/boxed Intel CPU being faulty.

Motherboards - yes. They may be DOA, even when brand new.
 
You don't need to install Windows to update the BIOS - just use a floppy. In fact, just check what BIOS you've got.
 
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