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Faulty Item - what can i do?

Discussion in 'General Discussion' started by DAIR, Dec 31, 2015.

  1. UTmaniac

    Soldato

    Joined: Nov 9, 2005

    Posts: 5,655

    Location: Southampton

    Contact Thrustmaster directly?
     
  2. Kenai

    Capodecina

    Joined: Apr 5, 2009

    Posts: 19,163

    None of that seems unreasonable or in breach of SOGA
     
  3. Boycey0211

    Soldato

    Joined: Apr 27, 2011

    Posts: 5,601

    Location: Norfolk

    Still cant work out why you want someone to sort out a product after 3 years, its bizarre.

    Everyone has made it quite clear what you're entitled to and yet you continue to harangue the seller.
     
  4. DAIR

    Sgarrista

    Joined: Jul 23, 2009

    Posts: 8,862

    Location: Cayman Islands

    Not said it did.

    As I mentioned, I've recently been in contact with Thrustmaster who have suggested that I may require a new circuit board.

    Perfect opportunity to start modding the base I guess.
     
  5. DAIR

    Sgarrista

    Joined: Jul 23, 2009

    Posts: 8,862

    Location: Cayman Islands

    "Harangue" lol. The situation is pretty much over now.

    All I can do now is repair the thing myself.
     
  6. ps3ud0

    Caporegime

    Joined: Sep 27, 2004

    Posts: 27,601

    Location: Luton ;)

    It would cost more than £60 to get someone to look at it and write a report, if TM can assure you its definitely the PCB (which sounds difficult, so I would triple check using google) then Id go for that. Only problem is how difficult is it for you to replace the PCB...

    I can see DAIRs perspective purely because its a wheel which generally dont get used anywhere near as much as other input devices yet cost a fair amount more. 3 years of ownership could amount to double digit of hours of usage - unfortunately it doesnt really help in such a situation.

    At least it sounds like TM are providing decent CS

    ps3ud0 :cool:
     
  7. GSXR Gaz Mc

    Wise Guy

    Joined: Dec 2, 2009

    Posts: 1,051

    Location: barrow in furness cumbria

    so how did u get on in the end, did u get a new PCB ?
     
  8. 5punk3monk3y

    Mobster

    Joined: Aug 11, 2006

    Posts: 4,834

    Location: Rubbernecking ;)

    It's quite amusing the amount of times I have seen this quoted on the forum in relation to sales made before the 1st of October 2015.
     
  9. DAIR

    Sgarrista

    Joined: Jul 23, 2009

    Posts: 8,862

    Location: Cayman Islands

    I got the pcb last week.

    Today I went out and purchased some screw drivers and a soldering kit. Got home around 7pm and got to work

    [​IMG]

    [​IMG]


    Faulty board
    [​IMG]

    Its taken almost 3 hours to complete a 20 min job. I haven't used a soldering iron since secondary school... I hope I never have to use one again. It's been a painful process.. burnt myself multiple times.

    Anyway once fully connected and resealed. I plugged it in. And powered it on. Nothing happened :( . At that point I was thinking **** this. I'm not giving up. So I put the usb cable into my PC...... The bloody wheel started to boot up. I almost cried. I'm so happy right now lol


    [​IMG]

    The power light.... It's shines!!!
     
  10. Efour

    Caporegime

    Joined: Sep 8, 2005

    Posts: 25,889

    Location: Norrbotten, Sweden.

    Phew. You can spend your giro on fags and cider this week.
     
  11. DAIR

    Sgarrista

    Joined: Jul 23, 2009

    Posts: 8,862

    Location: Cayman Islands

    Giro and fags?
     
  12. NoobCannon

    Soldato

    Joined: Jun 13, 2011

    Posts: 5,115


    Lol!
     
  13. [SKR]Phoenix

    Wise Guy

    Joined: Feb 12, 2003

    Posts: 2,441

    Haha burnt himself MULTIPLE times with the soldering iron! You'd have thought after the first time he would have learnt not to touch the hot part! :D

    Also... 3 hours!!!
     
  14. Destination

    Capodecina

    Joined: May 31, 2009

    Posts: 19,881

    Well done getting it working again.
    :)
     
  15. doofer

    Sgarrista

    Joined: Oct 18, 2002

    Posts: 7,989

    Location: Hear, their, everyware ;)


    From reading this Thread he was probably holding it on the wrong end for the first 2 Hours and 45 minutes...
     
  16. Salsa

    Wise Guy

    Joined: May 3, 2007

    Posts: 1,951

    Whilst writing a strongly worded email to the manufacture about how their product was faulty in some way and demanding compensation.

    /Salsa
     
  17. DAIR

    Sgarrista

    Joined: Jul 23, 2009

    Posts: 8,862

    Location: Cayman Islands

    Lol

    You try desoldering wires off of a small board.