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Faulty Palit GTX 1070?
- Thread starter Bishie
- Start date
Presumably you just received the same DPD return label as myself? I hope your collection point is nearer than mine!
I've been on the phone to a representative named Luke, after they arranged for collection at the wrong address. Needless to say, he wasn't very enthusiastic or cooperative. Incidentally, he mentioned that paying the difference for another model is out of the question, and that I'd have to settle for a direct replacement or a refund.
Not happy tbh. I'm now faced with a much longer wait time than anticipated, plus I'm stuck with the exact same model, or a refund to my method of payment, which could take even longer!
Not happy tbh. I'm now faced with a much longer wait time than anticipated, plus I'm stuck with the exact same model, or a refund to my method of payment, which could take even longer!
I've paid on credit, which I've partially paid off already. If they agree to a refund after the supposed turnaround of a week, I'd then be looking at up another week before receiving said refund because of my chosen payment method.
OcUK are renowned for going above and beyond, but it seems I'm the exception.
Either way, I plan to leave a review which reflects my experience. It's not been positive thus far, you've got to admit?
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Is it unreasonable to expect a quick turnaround, seeing as the card was faulty from day one?
I could understand if I had used the card over the course of a couple of weeks, but this is a near £400 card that was faulty from the offset.
Other vendors have previously arranged a direct exchange. They have my credentials, it's not like I'm trying to pull a fast one!
I could understand if I had used the card over the course of a couple of weeks, but this is a near £400 card that was faulty from the offset.
Other vendors have previously arranged a direct exchange. They have my credentials, it's not like I'm trying to pull a fast one!
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My advice at this time would be to drop CS a line, ask to speak to Bailey, tell him the story and point him to this thread.
I know what your saying, credit or not, it's frustrating enough to get doa hardware, the delay adds to it, the aim of the game is to create positive customer satisfaction which encourages recommendation to shop here, not add to his misery which creates negativity which he's already feeling.
Quoted for truth.
It's all very well being objective about everything, until it happens to you. I'm basically left with an underperforming PC for a week or more depending on the outcome. It's hard to be enthusiastic about that!
Edit: The person I spoke to got back to me, but offered no real solution, just an explanation. Fair enough, he is only authorised to do so much.
With that said, I've asked if there is any assurance that this was an isolated problem and not the consequence of a bad batch, or known manufacturing defect?
I've yet to receive a reply. I'll keep you informed.
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My advice at this time would be to drop CS a line, ask to speak to Bailey, tell him the story and point him to this thread.
I know what your saying, credit or not, it's frustrating enough to get doa hardware, the delay adds to it, the aim of the game is to create positive customer satisfaction which encourages recommendation to shop here, not add to his misery which creates negativity which he's already feeling.
I've reached out to Bailey based on your recommendation. Thanks for that.
I didn't get it on finance through OcUK. I use Paypal, but I've already started paying off the majority of the balance.
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My only grievance is not having the option to pay the difference for a different model. I am either faced with a lengthy refund process owing to my selected payment method, or an exact replacement. Obviously, my confidence in Palit's reliability has been affected, especially since I'm not the only person to have suffered this issue out of the 90 units sold during the sale.
I'm not averse to them testing the card to confirm the fault, just their policies on exchanges. If I was on the verge of purchasing an expensive PC elsewhere, they'd do their utmost to ensure they retained me as a customer. I'm sure you can find examples of this, such as on Trustpilot etc.
I'm not averse to them testing the card to confirm the fault, just their policies on exchanges. If I was on the verge of purchasing an expensive PC elsewhere, they'd do their utmost to ensure they retained me as a customer. I'm sure you can find examples of this, such as on Trustpilot etc.
Why cant you just order the card you want now and get the refund for this one?
I'd sooner wait to hear from OcUK before forking out another £400, thanks.
You weren't privy to the discussion I had with one of their representatives. Needless to say, he wasn't accomodating in the slightest, and his phone manner left much to be desired. It certainly wasn't the level of customer service I expected from OcUK.
I should be able to exchange it for a different item, it's as simple as that. One look at the reviews on Trustpilot clearly denotes them making exceptions to the rule.
Edit: I'm opting for a replacement, no matter the outcome. I'll stick with Palit if I have to, and only pursue a refund if the problem persists.
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Evidently not.
I will certainly take heed of the suggestion of shopping elsewhere in the future. Haribo be damned.
Good luck.
To whoever you shop with.
They'll certainly need it with me.
In all fairness, it's not unreasonable to expect the option of an exchange for a different item. Others have acknowledged that most retailers typically offer this as a solution.
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So they confirmed the card was faulty and agreed to a refund? I expect I'll hear from them tomorrow. I won't accept anything other than complete satisfaction.