Faulty TV from Argos help.

MOOGLEYS · 5 Jan 2015 at 14:28

First 6 months it's up to the retailer to prove it's faulty (Or Not) and after 6 months it's the customers responsibility.

Dead pixel guidelines are by the manufacturer and not retailer. It's up to the customer if they feel they warrant a claim against the retailer. The only way you would really win a case is if the dead pixels in some way interfered with the ability to use the device for it's intended purpose.

Remember anything the manufacturer states is in addition to your statutory rights which are with the retailer.

If Argos are refusing to do anything then you need to ask them to prove the TV is not faulty and quote them the sale of goods act stating this.

Steampunk · 5 Jan 2015 at 15:24

Still don't know how manufacturers can get away with selling a display device with a faulty display as "not faulty".

Vanquish-Storm · 5 Jan 2015 at 15:47

spudbynight said:
Under sale of good act aren't you entitled to a repair or replacement (customer choice) within the first 6 months? After that point the choice is that of the retailer.

As far as I can see its not the customers choice on whether its a repair or replace. Argos have offered to repair not much more you can do.

They could get away with offering a small discount if they wanted.

http://www.adviceguide.org.uk/engla...s_-_if_you_want_a_repair_or_a_replacement.htm

tonym · 5 Jan 2015 at 20:03

These finger marks on the screen, do you mean fingerprint marks, or the marks you get when you press hard on an lcd screen?

Energize · 5 Jan 2015 at 20:48

weringo said:
Lesson for future - find TV you want, go to John Lewis and get a price match, get 5 year warranty and get much better after sales support.

Or just buy it from Amazon for half the price.

Montala · 5 Jan 2015 at 22:52

tonym said:
These finger marks on the screen, do you mean fingerprint marks, or the marks you get when you press hard on an lcd screen?

I took it to mean the finger-marks he made when carrying it back to the store... but I could be wrong!

Mr Jack · 5 Jan 2015 at 23:00

Hades said:
I'm not sure if thisis the case. But even if it is then it doesn't apply here. According to the manufacturer the item is not defective. Therefore the repair is being offered at the discretion of the retailer.

Defective is, as I understand it, based on the reasonable expectation of the customer. I think TV manufacturers would struggle to argue in court that parts of their display not working is functioning as reasonably expected.

Westyfield2 · 5 Jan 2015 at 23:08

Captain Chaos said:
I would not accept 1 dead pixel on a product that I purchase to be quite honest. Buy via credit card online and if dodgy in anyway send back for a refund / replacement until I get a good one..

Agreed.

Thinking outloud, with my all PCs/laptops/TVs/tablets/phones in the house, not a single one of them has a single dead pixel. Therefore if a new product I bought did have a dead pixel, it would be abnormal.

Skynet5 · 5 Jan 2015 at 23:20

this thread is a bit silly.

tv develops 4 dead pixels, customer returns it unboxed.

they offer a repair and the OP expects a replacement there and then?

now, I'd be annoyed, angry in fact. But here are some things I'd be thinking on returning to the store.

i have no box. i have protected this thing in no way.
the number of dead pixels is less than LG care for.
pixels tend to either be OK, or not. its congenital. am i sure they weren't there when i bought it.
electronics, it's a throw away society, a repair really means a replace or refurb, especially on a 400 tv. maybe on a 2k one!
a refurb could come back and be worse than the one I've sent off..you feeling lucky punk?...i say to myself as i see my reflection in the argos door...

no I'm not. not at all. so I'll leave the TV in the boot, buy another and then wrap up the knackered one and return it.

plan. plan. plan.

gothic_hobbit · 5 Jan 2015 at 23:38

This is why I don't 'go argos' for anything electrical.

Caged · 5 Jan 2015 at 23:44

Energize said:
Or just buy it from Amazon for half the price.

Not a thing that happens with TVs, at least if you're comparing current models and not end of line stuff.

JL are very competitive on TV prices in general.

Tefal · 6 Jan 2015 at 08:13

Caged said:
Not a thing that happens with TVs, at least if you're comparing current models and not end of line stuff.

JL are very competitive on TV prices in general.

See I used to think like him about jl but friend bought a nice stereo from there got it home opened it and the front panel trim wasn't perfectly square across the top with the rest (tbh it looked like whoever put it together slightly over tightened one screw pulling one side down more) we're talking one side maybe 1-2 mm lower than the other it bothered them I didn't even notice it they took it back to JL staff had a look and instantly agreed to swap it and apologised for the inconvenience.

Anywhere else I imagine they'd have just laughed at you for complaining about it.

I think on a big electronics purchase like first big TV when I get a house ill go the JL and price match route the Cs an warranty just removed most of the worries/issues.

djshauny1 · 7 Jan 2015 at 15:01

Got a reply back.

They wont replace the TV because its my fault apparently....

Advice? I want a fully working TV, not this one.

Citizens Advice maybe?

MOOGLEYS · 7 Jan 2015 at 15:10

Yes Citizens advice would be good.

As the TV is under 6 months old they need to provide evidence that you caused the fault. The manager just saying this is not evidence. Have you asked them why they say it is your fault ?

You will need to be able to prove when you purchased the TV and that it was from Argos and you may have to make a claim through a small claims court to resolve.

CAB will give you the advice and any forms you may need.

Richdog · 7 Jan 2015 at 15:14

djshauny1 said:
Got a reply back.

They wont replace the TV because its my fault apparently....

Advice? I want a fully working TV, not this one.

Citizens Advice maybe?

Take the repair option that is presumably still on the table...?

I really don't see what is so complicated about this. If you get a perfectly working device back then what is the problem?

djshauny1 · 7 Jan 2015 at 15:16

Richdog said:
Take the repair option...?

Nope.

As the manager is accusing me, thats not an option ill take.

MOOGLEYS · 7 Jan 2015 at 15:17

Have you been offered a repair ?

If so then you do not have a claim really. I'm not sure why if they did offer to repair the TV you would refuse tbh.

It seems this might be more personal.

djshauny1 · 7 Jan 2015 at 15:17

MOOGLEYS said:
Have you been offered a repair ?

Yes but I refused as the manager has put the blame for the fault on myself.

Richdog · 7 Jan 2015 at 15:19

djshauny1 said:
Nope.

As the manager is accusing me, thats not an option ill take.

Well, it was silly not to keep the TV box, any electrical store will insist it be returned boxed, so you shot yourself in the foot there to start with. Secondly, they have offered you a repair (despite the dead pixels being under LG's stated tolerance limits) which will presumably replace the panel on your new TV, this is a very common fix for people outside of the 28 day no quibble return limit.

When you grow up a little and look back on this, you will realise how much you were cutting your nose off to spite your face.

MOOGLEYS · 7 Jan 2015 at 15:24

djshauny1 said:
Yes but I refused as the manager has put the blame for the fault on myself.

But if they are willing to have it repaired free of charge what the manager is saying makes little difference ?

I would have the TV repaired and then make a complaint against the manager.

Other than that there is not much else you can do. CAB will not be much help if you have refused a repair I'm afraid.