Faulty TV from Argos help.

Take your phone with you when you go to exchange it tomorrow, if they still kick up a fuss, phone head office whilst you're speaking to said manager and see what transpires.
 
PiKe said:
Take your phone with you when you go to exchange it tomorrow, if they still kick up a fuss, phone head office whilst you're speaking to said manager and see what transpires.
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Ohh he said if I take it back to the store they wont replace it.

The chap on the phone was reading through my notes and couldnt believe why they wouldnt replace it.

Manager in the store must have been having a bad day I guess.

You mentioned head office, I thought you could only write to them? I cant find a number.
 
MagicBoy said:
Unless its changed since I quit working in retail about 15 years ago - it's outside of 28 days so the refund provision doesn't apply. They are still liable as the retailer to repair or replace, but can refer to the warranty as supplied by the manufacturer for guidance. 4 stuck pixels isn't enough for LG to take action.
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You have a minimum of six months under current law. The stores refund provision is irrelevant and the act applies between you and the retailer so the manufacturers warranty is irrelevant.
 
djshauny1 said:
It was the manager I spoke with in the store mate. He would not replace it lol.
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He was pulling a fast one and he won by the sounds of it.

We had a similar problem with Curry s,..not a TV but an £100 odd Headphone kit..The lady at the help desk wouldn't replace it with one of the shelf..wouldn't give us a refund..would only send it for repair...i said NO..get me the manager..she talks to the manager..she comes back and says the same..no..i said bring the manager OVER here so i can talk to him..we tell him you either give us our money back or we will stand outside the front doors telling everyone not to come in here and why,and will leave bad reviews about you..and your store online..Next thing,Okay sir we will give you a refund.

You have to stand your ground with these large companies who think they can walk all over their customers in the case of problems etc..
 
Speak again with the customer services team and get them to send you something in writing confirming that you are able to exchange the TV. Take it to your local store and tell the manager he's wrong.
 
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Stretch said:
Speak again with the customer services team and get them to send you something in writing confirming that you are able to exchange the TV. Take it to your local store and tell the manager he's wrong.
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CS have told me the TV is not to be replaced. I asked why and they said its bscause of what the manager said in store. He himself called CS and told them im not to have a replacement. Ive been offered a repair but thats not something im willing to accept. If Im in the wrong why would argos offer the repair. None of this makes any sense to me

Im about to take things to a higher level to get this resolved, Ombudsman etc.
 
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Dimple said:
or buy it from Currys.
Youngest daughter had the same problem and they just swapped it.
However, I still can't see why you can't get it replaced.
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Currys seem to be a lot better these days from their "talk to the hand and call know how" policy on faulty goods.I bought a small samsung tv for the bedroom on the weekend before christmas, got it home and set it up and found the stand was wonky and bent.

I boxed it back up and went to the store and spoke to a random lad on the service desk and he just said no problem, lets find you another one.

It wasnt that long ago that I would have been told to call the know how number and they will sort it.

The last time that happened I did just tell them its not up to me to do any leg work to get faulty goods sorted, its all down to them so if anybody needs to be ringing anyone up its them and to call me when its fixed.
Which to be fair, they did, but it makes for a fairly unpleasant customer experience.
 
djshauny1 said:
CS have told me the TV is not to be replaced. I asked why and they said its bscause of what the manager said in store. He himself called CS and told them im not to have a replacement. Ive been offered a repair but thats not something im willing to accept. If Im in the wrong why would argos offer the repair. None of this makes any sense to me

Im about to take things to a higher level to get this resolved, Ombudsman etc.
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Take the repair... they will then replace the panel for a new one.
 
djshauny1 said:
CS have told me the TV is not to be replaced. I asked why and they said its bscause of what the manager said in store. He himself called CS and told them im not to have a replacement. Ive been offered a repair but thats not something im willing to accept. If Im in the wrong why would argos offer the repair. None of this makes any sense to me

Im about to take things to a higher level to get this resolved, Ombudsman etc.
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They've offerred you a repair... That would very likely be a replacement panel. Pointless going to ombudsman in all honesty, they'll look at the case see argos have offerred you a repair (as goodwill) as the set is not faulty going my the manufacturers guidelines and tell you to suck it up in all honesty. The ombudsman service is not "On your side" they're an inpartial facility that will take into account both sides of the story.

With regarsd to the dead pixel argument, scour the warranty/guarantee info for dead SUB pixels and see what is says about that.
I'm also gonna suggest running Dead Pixel Buddy on the set in an attempt to repair it yourself with very little effort and time as I dont think its been mentioned.

I'm gonna go with "did you pay with a CC" thrown into the mix too ;)
 
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djshauny1 said:
CS have told me the TV is not to be replaced. I asked why and they said its bscause of what the manager said in store. He himself called CS and told them im not to have a replacement. Ive been offered a repair but thats not something im willing to accept. If Im in the wrong why would argos offer the repair. None of this makes any sense to me

Im about to take things to a higher level to get this resolved, Ombudsman etc.
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You should ask what the manager said and asked for it in writing, then ask for proof that it happened.
 
I'm not convinced as to the standing of company warranty positions on dead pixels.

If you buy a television and find dead pixels in the middle of the screen then it surely isn't fit for purpose, regardless of what the manufacturer might suggest.
 
~Divine~Wind~ said:
They've offerred you a repair... That would very likely be a replacement panel. Pointless going to ombudsman in all honesty, they'll look at the case see argos have offerred you a repair (as goodwill) as the set is not faulty going my the manufacturers guidelines and tell you to suck it up in all honesty. The ombudsman service is not "On your side" they're an inpartial facility that will take into account both sides of the story.
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Yup, I don't see why you'd refuse a repair. I doubt very much the Ombudsman would consider an offer of repair to be not meeting their legal duties.
 
Mr Jack said:
Yup, I don't see why you'd refuse a repair. I doubt very much the Ombudsman would consider an offer of repair to be not meeting their legal duties.
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Under sale of good act aren't you entitled to a repair or replacement (customer choice) within the first 6 months? After that point the choice is that of the retailer.
 
spudbynight said:
Under sale of good act aren't you entitled to a repair or replacement (customer choice) within the first 6 months? After that point the choice is that of the retailer.
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I'm not sure if thisis the case. But even if it is then it doesn't apply here. According to the manufacturer the item is not defective. Therefore the repair is being offered at the discretion of the retailer.

However there may be a case to argue that the dead pixel policy was not clearly stated at the point of sale and what the manufacturer says is irrelevant (there is no contract in place between the buyer and the manufacturer).
 
and yet people continue to buy from stores well known for poor customer service!

There is a well known etailer who would have simply collected the TV from your house and offered you a refund. Even at two months old, and not deemed faulty by the manufacturer. Personally, "I" deem ANY dead pixels as a fault.

I'm sure the OP can take some comfort in the fact that the retailer he chose pays UK tax. Right? or does the OP not really care, he just wants his TV sorting with minimal hassle
 
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