REPAIR REQUIRED ON YOUR KUGA PHEV / FHEV
Dear Kuga Customer,
I want to inform you about an upcoming recall that will affect your Kuga Plug-in-Hybrid (PHEV) or Full Hybrid (FHEV) vehicle before you receive an official notification in the post.
The safety of our customers is a top priority and we take all potential issues very seriously, particularly around safety. As of July 11, we were made aware of three incidents across Europe with Kuga PHEV, where an under bonnet fire began caused by a specific engine failure. In the unlikely event that a connecting rod fails, it can break through the engine block causing oil to leak from the engine. This oil can become trapped in the engine under shield due to a lack of sufficient air flow through the engine compartment. In some circumstances, this trapped oil can become the catalyst for a fire due to the closeness to the exhaust system.
We have informed authorities and our dealers in Europe about this potential issue which affects Kuga vehicles with a 2.5L Duratec FHEV/PHEV engine that were built between Aug 2, 2019, and June 13, 2022, in Valencia, Spain.
The necessary repair instructions have been issued to our dealers. Therefore, I’d ask you to contact your Ford dealer so that the necessary modifications to prevent this scenario can be carried out. Your Ford dealer will make some small changes to the vehicle which will significantly increase the air flow and prevent the accumulation of oil in the under shield in the event of an engine block breakage. These changes will have no impact on your vehicle’s operation or performance, the work will take approximately one hour to complete during a while-you-wait appointment. If your Ford dealer needs your vehicle for a longer period, we want to ensure you remain mobile therefore your dealer can either arrange collection and delivery of your vehicle or provide a replacement vehicle free of charge, subject to availability, and may not be a like for like replacement
Ford has not issued a Stop Drive instruction, so you can still drive your Kuga PHEV, I would encourage you to schedule an appointment at your Ford dealer at your earliest convenience.
I apologise for any inconvenience that this causes you. If you have any questions or you would like to talk to us, please give the Customer Relationship Centre a call on 0203 564 4444 (option 4) or contact us via email at
[email protected].
Yours sincerely,
Lisa Brankin
Managing Director
Ford Motor Company Limited