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- Joined
- 17 Sep 2018
- Posts
- 1,474
Could be the postcode lottery causing the issue.
No, it was my fault, despite having the same email address you actually need to link it to the forum account.
So for anyone with this problem in the future:
1. Click on your profile on the shop page
2. click on 'link to forum account'
3. Type in forum name and password and you're good for free shipping (if applicable)