Free Shipping for Loyal Forum Members

It's a nice deal when I need some cables and fans since the postage costs more half the time, can't flaw OC best company i've ever dealt with.
 
again i've received no free shipping, plus you charged me 17 quid for Win 7 to be delivered...... i've complained about this once before, sorry i will not buy from OCUK again, this is once too often..... i've just rung you up and you were going to deliver on saturday :eek:...... no way, i paid for next day before 12am !!!!!.... i've been waiting at home all morning !

i should not have to tell you that i'm entitled to free shipping you should know this already

my order reference is :- OC1421286.
 
Malcolm, you have paid £17 as this is how much the before 10am service is, and this is what has been selected. Free shipping does not apply to this premium service, if you select the normal DPD Next Day delivery which is £0.00 then you would not have been charged anything. You placed the order online, we don't need to know if you are entitled as it is automatic when it is linked with your account.

Would you like me to change the delivery from the DPD before 10am to the normal DPD Next Day so I can refund your shipping?
 
Malcolm, you have paid £17 as this is how much the before 10am service is, and this is what has been selected. Free shipping does not apply to this premium service, if you select the normal DPD Next Day delivery which is £0.00 then you would not have been charged anything. You placed the order online, we don't need to know if you are entitled as it is automatic when it is linked with your account.

Would you like me to change the delivery from the DPD before 10am to the normal DPD Next Day so I can refund your shipping?

Don't you just love it when a customer is wrong :cool:
 
Just a quick check, Saturday delivery isn't free is it? Whether I order or not comes down to this as I can't get time off work but also can't really justify extra money on my already unjustifiable new build!
 
Saturday deliveries is a premium cost so will not be free. If you pay for a Saturday delivery you will find it will be delivered in the mornings majority of the time too. :)
 
Saturday deliveries is a premium cost so will not be free. If you pay for a Saturday delivery you will find it will be delivered in the mornings majority of the time too. :)

Ok, thought that might have been the case. Thanks for the quick response.
 
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Saturday deliveries is a premium cost so will not be free. If you pay for a Saturday delivery you will find it will be delivered in the mornings majority of the time too. :)

I don't think that they are currently on Overclockers 'courier list', but HDNL (now part of Yodel, I believe) who are used by companies such as Amazon, seem to treat Saturday as a 'normal' delivery day, which can be useful.
 
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