Seriously?! Surely 'check customer's local cabling' is pretty much step 1 in the tech support book for dodgy internet connections!
if a user says the cabling was fine then it was fine
If the user is at a remote site several hundred miles away, what do you suggest?
If the procedure is, ask user to check/swap cable, and they come back and tell you it's fine/they have, your hands are pretty much tied...
I suggest posting a picture and not quoting someone else's.
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I edited one in within a few seconds.
http://img585.imageshack.us/img585/8307/b9vfl4b63nqdq9ktk6ylzix.png[img][/QUOTE]
You posted at 9.07. I posted at 9.10, at which point you definitely still had not edited in a photo as if you had, Telescopi would not have deleted your message. Don't tell fibs ;).
[IMG]http://i.imgur.com/Iub8u.gif
And for the record I did not RTM your fail post.
A remote worker here has been battling broadband problems from her Northern site for many months now and just today I get an email with pics asking where she can get this kind of cable because no shop sells them.
Well I think we have found out, after many days of complaiining to BT, scratching heads and so on, what the problem is...
Someone has stripped and taped strands of a phone cable and ethernet cable together and used that going into the BT router....
http://robbiekhan.co.uk/root/temp/IMG-20110927-00289.jpg[img]
:rolleyes:[/QUOTE]
Reminds me of this masterful piece of wiring I found while on site after the client was complaining that one computer kept dropping off the network. They'd also told me all the cables were fine previous to my visit!
[IMG]http://www.andystreet.net/images/random/cable.jpg
The way it works is that one of the words is a "control" word, meaning that it is known by OCR recognition, and then the other word is worked out using a point system.
http://i197.photobucket.com/albums/aa231/sterling_red/landscape.jpg