fried system !!!!!!!!

Evoaddict said:
Gritts unfortunately still believes we are to blame, and even thinks we damaged his case on purpose and not the courier even though it makes no sense as we never even needed to get the item back and damaging his case would only create headaches for ourselves.
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Bet he didn't even pack the system properly.

Evoaddict said:
Oh well, you can help some of the people some of the time but you can't help all the people all of the time.

Hope eventually he realises what we have tried doing for him.
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<shrug> Some customers aren't worth keeping because they are more interested in ranting and raging than getting things fixed. He can go back to getting ripped off by Silicon Center who it seems didn't even bother to swap the graphics cards out to test for the failed card, even though they seem to have charged him for a nonsense diagnostics report.

At least you've probably got more custom from showing in this thread that you're willing to go above and beyond to help a customer, no matter how ungrateful they are.
 
Evoaddict said:
Gritts unfortunately still believes we are to blame, and even thinks we damaged his case on purpose
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Bonkers.

Please shrug it off and continue to offer the most excellent service we sane folk know OcUK provides.

Steampunk said:
Bet he didn't even pack the system properly.
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Shovinus said:
Please note, if you are returning a system, or in fact any part to us please place the item in a box with bubble wrap around it
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Sure sounds like it.
 
UNBELIEVABLE I though the situation would get better not worse!

The support you guys have on these forums shows you guys are doing things right and maybe send him the lot back and put him in touch with the graphics card manufacturer if still under their warranty?
 
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Threepwood said:
Sure sounds like it.
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I wish it was an isolated case but you wouldn't believe how people many hand over systems wrapped in bin bags, for example, with no protection. It's like they know what is going to happen and want to provide us with a bin bag to dispose of the smashed parts.

If we were being pessimistic we could claim that Gritts didn't package it properly on purpose so that he could try and claim a whole new system from us. This is why we photograph the systems before moving them from under the gaze of our security cameras.

It definitely sounds like Silicon Cowboys didn't bother to test the components because a fault graphics card should be one of the easiest things to find.
 
Totally didn't see this around the back of OcUK earlier

ttNUbsj.jpg
 
I wander if gritts will come back on here to hold his hands up and apologise?

More than likely not as the guy is a complete moron. Once again ocuk have gone above and beyond on their customer service
 
Evoaddict said:
Gritts unfortunately still believes we are to blame, and even thinks we damaged his case on purpose and not the courier even though it makes no sense as we never even needed to get the item back and damaging his case would only create headaches for ourselves.

Oh well, you can help some of the people some of the time but you can't help all the people all of the time.

Hope eventually he realises what we have tried doing for him.
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Wow.

Gritts, stop smoking the weed. Your paranoia is getting the better of you. I hope you realise you're wrong and maybe man up and apologise after all that has been done.
 
phil_c_ said:
I wander if gritts will come back on here to hold his hands up and apologise?

More than likely not as the guy is a complete moron. Once again ocuk have gone above and beyond on their customer service
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I can understand his frustration especially as it sounds like its possible somewhere else had done work on his PC messed it up and tried to pass the blame on. I can't really understand continuing to get upset after being told that the accidental damage was being fixed at the courier's expense.
 
Rroff said:
Totally didn't see this around the back of OcUK earlier

ttNUbsj.jpg
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I have a message from Gritts

"I cant believe OCUK did this to my PC

I demand a new top of the line PC with all the bells and whistles

And i want a full refund of £1050 i paid for that PC for all the hassle i have been put through (my hair has fell out)

Also i want £1000 worth of vouchers from OCUK to be given to Nikki5974 for posting this useless message

If none of my demands are met then my mum's cat will get it"

End of message
 
Evoaddict said:
Gritts unfortunately still believes we are to blame, and even thinks we damaged his case on purpose and not the courier even though it makes no sense
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I don't know if i should laugh or be mad at that. You help him out after his warranty runs out, everyone agrees that the Silicon result is BS and it looks like they never bothered to fully check the system.

I would give him a nice fat **** off and have a nice day.

Parts fail deal with it.
 
Im glad OCER'S have kept us informed as the lack of gritts post over the last page says it all, he was blowing his top slating OCER'S and its back fired you guys helped him out showed the company he went to were FOOLS.

Obviously so is he if he didn't think to package his comp correctly when sending it by courier because it obviously was SO important to him.

You should ban this gentleman from buying any other product from OCER'S and be done with it :)
 
scotsdragon said:
You should ban this gentleman from buying any other product from OCER'S and be done with it :)
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I thought this when reading through the thread, people like him are more hassle than they are worth. :)
 
The manners of some people amaze me. It doesn't look like he posts regularly anyway. But i'm sure the community of OCUK won't forget his name next time he comes back begging for help. What a tool!
 
Honestly, i'd send it back to him with the dead graphics card and the damaged case and a note attached reading:

"It is your fault that the case is damaged, you are a moron and didn't package it properly. After your reaction to our gesture of good-will we decided to retract the gesture on the basis that the warranty is in-fact expired, and we believe the graphics card killed itself because it couldn't stand the rubbish you were typing"

You should also replace the internals of the PSU with those from a 350W WinPower, then kick back and enjoy the fireworks.
 
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