fried system !!!!!!!!

[Ace Modder]

They don't even have a receipt printer, they print it out on A4...

Never bought anything from OcUK then? They do the same But to be honest I don't see that as a negative anyway?

 

[GiraffePencils]

Never bought anything from OcUK then? They do the same But to be honest I don't see that as a negative anyway?

I'm just saying it as it's the only time I've had that from a shop I was physically in.
If it's done elsewhere I take it back, It was just strange to by a single fan and be handed this A4 along with it.

 

[Ace Modder]

I'm just saying it as it's the only time I've had that from a shop I was physically in.
If it's done elsewhere I take it back, It was just strange to by a single fan and be handed this A4 along with it.

You buy a fan from ocuk and get a A4 receipt too It's fairly standard practise for a none-chain store to do this.

 

[GiraffePencils]

You buy a fan from ocuk and get a A4 receipt too It's fairly standard practise for a none-chain store to do this.

alright, I suppose I've mainly bought PC stuff online and that'd probably be the only non-chain I've been actually in.

A4 from an online bought product I expect, it just seemed like they skimped out on buying a receipt printer

 

[murah]

I condone OCUK for their exemplary service and profession manner in which they carried it out. Proved by the fact I keep returning to buy components from them.
It's sad that the customer reacted the way he did and I hope OCUK take it on the chin and don't expect everyone to behave like that!

I'm shocked by the audacity of both the OP and SilliCON centre just shows cowboys still exist there.

A good if not slightly depressing read

 

[Kaeo]

Just thought I'd throw in my 2 pence on this one. Skipped the last 10 pages, just incase what I'm saying doesn't make sense/missing bits.

I've lived in Edinburgh for more than 20 years, and know very well the Silicon Group store, and know of it's owner. I wouldn't go as far as saying they're a bunch of cowboys, but they are a lot closer to the PC World level of hardware knowledge than the master geniuses they pretend to be.
It's primarily a distribution center for cheap blank media discs from Taiwan rather than a pc repair shop. Don't take them seriously at all.

I would take their advice as seriously as I would take the advice of that Nigerian banker that phoned me yesterday about the money he wants to transfer to my account...

 

[Leeroy Jenkins]

After reading all 11 pages inhave a few things to say!

1, well done OCUK fantastic service and that customer doesn't deserve that level of service because he is an idiot.

2, Gritts (The person with the fault) is a moron and shouldn't be taken seriously.

3, Silicon are a bunch of muppets especially with those prices. I live in Ireland and i went to my local pc repair shop and he quoted me a price of €180 for win 7 home premium. At the time it was about double the price OCUK were selling it for. I always buy from OCUK i know i wont get taken to the cleaners and they value me as a customer and try to help me.

 

[Shovinus]

Just wanted to make people aware, by law if you can prove an electronic item was sold unfit for purpose (purpose in this case being to last a suitable amount of time under normal and suitable conditions) then you are entitled to a repair, replacement with equivalent or better, or a partial refund after 6 months.....
..... However the onus is on the purchaser after 6 months to PROVE this, to 100% prove that an electronic component failed because of the component itself is nigh on impossible, cap blown? PSU could have fried it, could have had a lightning stike, dust build up shorted it, or even they microwaved it.

This basically means that should an electronics distributor wish to, they can demand proof, and chances are you couldn't prove it, so when I hear a lot about SOGA, and knowing the law it makes me laugh a bit.

Companies help generally because they want to give good CS, you went round using the law as a company, you wouldn't get many customers.

We helped this gentleman not because we had to but ultimately because we wanted to, the same like we will help you if you ever have the misfortune of broken components, but please remember not to abuse that trust, it will only drive the price of components up if you do.

After all, ultimately the cost of repairing it comes from the initial sale and is spread over all the sales, the more returns made, the higher the mark up needs to be to cover the loss, especially where we make total losses like Out Of Warranty Replacements, as we only make a fairly small markup in the first place, if we have the refund something out of warranty we generally would have had to sell that item 20+ times over just to make the profit to buy the item, that's not taking in to account wages, and all the rest

So please try and stick to warranties, we pass on whatever the manufacturers pass to us, I saw the guardian suggesting that electronic companies say their items should last 5 years, that's great, highest normally time period they accept items back from US is 3 years so obviously they don't really think that

If we state a 1,2,3,4,5 etc year warranty, that is except in very rare occasions and for specific reasons, what the Manufacturer has told us they will repair, replace or refund it for, SOGA does not affect them btw

Seem to be going negative, so will end with this, we will help where we can, and I like you guys, your support here has been uplifting and motivating Thank you from all of us at OcUK for your support and backing

 

[Bailey]

Just wanted to make people aware, by law if you can prove an electronic item was sold unfit for purpose (purpose in this case being to last a suitable amount of time under normal and suitable conditions) then you are entitled to a repair, replacement with equivalent or better, or a partial refund after 6 months.....
..... However the onus is on the purchaser after 6 months to PROVE this, to 100% prove that an electronic component failed because of the component itself is nigh on impossible, cap blown? PSU could have fried it, could have had a lightning stike, dust build up shorted it, or even they microwaved it.

This basically means that should an electronics distributor wish to, they can demand proof, and chances are you couldn't prove it, so when I hear a lot about SOGA, and knowing the law it makes me laugh a bit.

Companies help generally because they want to give good CS, you went round using the law as a company, you wouldn't get many customers.

We helped this gentleman not because we had to but ultimately because we wanted to, the same like we will help you if you ever have the misfortune of broken components, but please remember not to abuse that trust, it will only drive the price of components up if you do.

After all, ultimately the cost of repairing it comes from the initial sale and is spread over all the sales, the more returns made, the higher the mark up needs to be to cover the loss, especially where we make total losses like Out Of Warranty Replacements, as we only make a fairly small markup in the first place, if we have the refund something out of warranty we generally would have had to sell that item 20+ times over just to make the profit to buy the item, that's not taking in to account wages, and all the rest

So please try and stick to warranties, we pass on whatever the manufacturers pass to us, I saw the guardian suggesting that electronic companies say their items should last 5 years, that's great, highest normally time period they accept items back from US is 3 years so obviously they don't really think that

If we state a 1,2,3,4,5 etc year warranty, that is except in very rare occasions and for specific reasons, what the Manufacturer has told us they will repair, replace or refund it for, SOGA does not affect them btw

Seem to be going negative, so will end with this, we will help where we can, and I like you guys, your support here has been uplifting and motivating Thank you from all of us at OcUK for your support and backing

Well said Joseph

 

[Fuggan]

Good thread.

 

[thecaptain]

Just thought I'd throw in my 2 pence on this one. Skipped the last 10 pages, just incase what I'm saying doesn't make sense/missing bits.

well done OCUK fantastic service and that customer doesn't deserve that level of service because he is an idiot.

My borrowed "2 pence on this one"

 

[paulstung]

I can't believe I missed this thread until this morning. It's given me a whole range of emotions for such an early time , I feel like my day is done.

I can only commend OC'ers for there service in every department, and especially for the little bag of goodness that is Haribo, with each and every single order.

 

[stephenjt]

this theard had me laughing, op been off his meds lol

with all laughs aside i think ocuks did a good job.

i went to pc world (never again) to buy a laptop failed after 3 mths, took it back they tell me we only accept returns upto 28 days lol what a joke.

oh and thanks guys, after reading this i thought pumps could be plugged into fan headed on mobo well you learn something new everyday, psu from now on.

 

[Dervious]

Just wanted to make people aware, by law if you can prove an electronic item was sold unfit for purpose (purpose in this case being to last a suitable amount of time under normal and suitable conditions) then you are entitled to a repair, replacement with equivalent or better, or a partial refund after 6 months.....
..... However the onus is on the purchaser after 6 months to PROVE this, to 100% prove that an electronic component failed because of the component itself is nigh on impossible, cap blown? PSU could have fried it, could have had a lightning stike, dust build up shorted it, or even they microwaved it.

This basically means that should an electronics distributor wish to, they can demand proof, and chances are you couldn't prove it, so when I hear a lot about SOGA, and knowing the law it makes me laugh a bit.

Companies help generally because they want to give good CS, you went round using the law as a company, you wouldn't get many customers.

Spot on.

In the cases I`ve indirectly dealt with (I advised my customers about the SOGA, when their TVs failed after the 12 month warranty, and they came to me for repair), the purchaser simply needs an independant report to explain what the fault is, and what was likely to have caused it. When presented with this report, the retailer can then decide if they accept that the item failed due to faulty design or manufacture, or they can dispute the report. If the retailer doesn't accept the report (maybe they think the item has been mistreated or hasn't "just failed"), then the customer can take the case to the small claims court. A judge will then decide if the customer is entitled to a repair or refund (which I believe can be partial, due to the use the customer has had out of the item).

 

[jesusismyairbag]

wonder why

yeah... no

edit: good by OCUK and you guys in here, he's abit of a merle dixon isnt he

 

[Dervious]

After all, ultimately the cost of repairing it comes from the initial sale and is spread over all the sales, the more returns made, the higher the mark up needs to be to cover the loss, especially where we make total losses like Out Of Warranty Replacements, as we only make a fairly small markup in the first place, if we have the refund something out of warranty we generally would have had to sell that item 20+ times over just to make the profit to buy the item, that's not taking in to account wages, and all the rest

This is the interesting point about the SOGA, and how it's implemented (or not).

It does seem unfair that the retailer has a certain amount of responsibility for a product after the initial 12 month guarantee, especially with complex electronic goods. Due to strong competition between retailers in the consumer electronics market, the margins on items is often low. The problem for retailers is that if the SOGA was used by their customers more often, it would place a huge financial burden upon them, and would almost certainly lead to companies going out of business and higher prices.

However, there is another aspect to this, and that's the part that manufacturers play. In my opinion, it's the manufacturer who should be ultimately held to account if an item fails within a fairly short period of time. The retailer did not design or make the item that they sold, they simply purchased it and sold it for a (often small) profit. Yes, retailers could build in the "fail factor" into the items they sell, but how would a retailer such as OCUK know how much to add ? New technology can be very reliable, or very unreliable, or something in between, but it's impossible to know how many gizmos are going to fail within a few years, especially when the gizmo is a new model.

It should be down to the manufacturer to make sure they design and build their products to last, and not just for 12 months (unless the item is really cheap). If this means a higher wholesale price, then so be it. Ultimately, we might end up paying more for certain items, but it would be better for both retailers and customers. More reliability, less hassle and time wasted sorting out faulty items. And it might be a bit better for the environment too !

 

[Steampunk]

But that's why the retailer gets discounts. Traditionally, the retailer might be making a markup of between 40-70 percent, depending on the industry. They effectively get paid for buying in bulk and dealing with the customer, especially if the item came from a foreign company via a national distributor.

Obviously with the rise in internet shopping, light fast companies running just-in-time business models and thin margins, instead of shops holding stock, things have changed, but the retailer is still the first point of contact for any problems with what you bought from them.

 

[Dervious]

Traditionally, the retailer might be making a markup of between 40-70 percent, depending on the industry.

I might be wrong, but retailers of electronics goods, especially computer parts haven't been able to make anywhere near those margins for many years.

I'd have thought that achieving double digit markup is fairly rare (if you want to be competitive).

 

[Rroff]

I might be wrong, but retailers of electronics goods, especially computer parts haven't been able to make anywhere near those margins for many years.

I'd have thought that achieving double digit markup is fairly rare (if you want to be competitive).

Markup on electronic parts from the more sucessful online places will be around about 10% (or was when I was working in that area) more on some stuff less on other stuff. Places with a high street presence will often still be 40 odd percent markup but if thats a large part of their income they will struggle to be competitive (or even survive).

 

[skyripper]

EDIT: Completely missed 10 pages of this thread. My post is irrelevant. Please delete.