Getting a refund

Rudeboy1 · 24 Sep 2014 at 13:04

They have finally replied and they said that they will pay me 50% of what I paid for them and that I don't have to return them, but they are saying that I need to pay the other 50% ?? That doesn't make sense?

Flying_Hellfish · 24 Sep 2014 at 13:07

If the item isn't what you expected then surely you can still get the chargeback?

Josh · 24 Sep 2014 at 13:12

Ignore company, don't give them any more money, get chargeback.

Simple

Aedus · 24 Sep 2014 at 13:14

Rudeboy1 said:
They have finally replied and they said that they will pay me 50% of what I paid for them and that I don't have to return them, but they are saying that I need to pay the other 50% ?? That doesn't make sense?

What doesn't make sense exactly? They will refund you 50% of what you paid and you get to keep the trainers.

Neodite · 24 Sep 2014 at 13:14

Rudeboy1 said:
They have finally replied and they said that they will pay me 50% of what I paid for them and that I don't have to return them, but they are saying that I need to pay the other 50% ?? That doesn't make sense?

They are just saying they will refund you 50% and they keep 50% and you keep the item.

They have said it in a strange way tho lol.

*EDIT* dammit

Redrum · 24 Sep 2014 at 13:23

Aside from the issues others have listed, I'd like to also point out that their checkout doesn't use a secure connection. When you're entering your details into a website, you should check for the padlock in your browser, and if there isn't one, don't enter anything.

As for your refund, I'd demand the full amount and if they refuse, do a chargeback. To do a chargeback, you call your bank and tell them what happened.

xGBHxPegasus · 24 Sep 2014 at 13:26

Just out of curiosity, what happens to the goods if you do a chargeback? Does the credit card company ask you to send them back or?

Kiyoshi · 24 Sep 2014 at 13:32

Or..?

xGBHxPegasus · 24 Sep 2014 at 13:37

Kiyoshi said:
Or..?

Destroy them, send them to them to inspect, wear them down the high street while saying "innit bruv" etc

disco_hospital · 24 Sep 2014 at 13:48

Have you told them that you beleive them to be fakes?

I would email them to say refund in ful including all shipping and duties and they will arrange to have them collected, or you'll goto the police. Then goto the police anyway.

disco_hospital · 24 Sep 2014 at 13:49

Yes destroy them, then give them to police, then send them back. Demand 100%, and then a further 100%, then goto the police, then don't goto the police. Pay the VAT, claim it back, then pay it again. Email them and say you've destroyed them, then don't email them.

Haggisman · 24 Sep 2014 at 14:29

Don't forget to poo in them before you send them back, so that when they're delivered, you're effectively pooing through their letterbox by proxy of the postman.

Schlong&Stable · 24 Sep 2014 at 14:29

Are you due a holiday? If so, go see the owner in person and combine some time on Vietnamese beaches with getting hoe'd in the face by some crazy Vietnamese gangster.

Pro Tip: Don't take your girlfriend.

Monkeynut · 24 Sep 2014 at 15:00

How bad are the fakes?

Rudeboy1 · 24 Sep 2014 at 15:14

They're pretty bad haha!

Burnsy2023 · 24 Sep 2014 at 15:18

If you want to report this to the police, do it online via action fraud here: http://www.actionfraud.police.uk/report_fraud

Monkeynut · 24 Sep 2014 at 15:32

Rudeboy1 said:
They're pretty bad haha!

Pictures?

teh_captain · 24 Sep 2014 at 16:03

Is the tick wrong way round?

Rroff · 24 Sep 2014 at 16:06

teh_captain said:
Is the tick wrong way round?

Its scribbled on a post-it note and stuck over the tongue

NoobCannon · 24 Sep 2014 at 16:09

Haggisman said:
Don't forget to poo in them before you send them back, so that when they're delivered, you're effectively pooing through their letterbox by proxy of the postman.

Fantastic