Hi Prot0 - sorry to hear of your issues, in CHINA.
We have forwarded to our colleagues in HQ.
Can you please confirm:
- Re-seller who you purchased from
- Serial Number of the machine
Regards,
Gigabyte UK NB Team
Hi Atom80. Many thanks for your reply.
My wife and I took the subway up to Gigabyte support office in North Beijing yesterday and walked in asking if an engineer could look at the problems. The support office is actually a company called 'Best Yield Tech' and acts as an official support centre for Gigabyte in Beijing. My Chinese is pathetic and my wife's understanding of tech isn't much better, so it made for a very frustrating explanation of all my problems
We were there for six hours in the waiting room while an engineer had my laptop in the back. He managed to get the HP SSD working alongside the Toshiba SSD currently installed but that lasted for about 30 minutes at which point the HP SSD was no longer being seen in Windows (it was in the BIOS though). Every time my laptop would start up it would take 3-4 minutes to boot with both SSD's in. It would take 10 seconds with only the Toshiba in. On some restarts the HP one would be visible in the BIOS, on other restarts it wouldn't. He mentioned there has been two other's who have been in contact in recent weeks about their v8 refusing to take a secondary SSD and even RAM. I myself purchased a G.Skill Ripjaws 16GB 2400hz a week ago which caused black screen on start up probably cos it was 2400hz and the one included is 2666hz? Had to return it in the end to JD.com and get he money back.
At one point he was checking Windows and the mouse froze for 15 seconds, laptop blue-screened and restarted itself at 15% into the diagnostic. All the problems I outlined above happened during the six hour period. The engineer took the laptop in the back and told us he would do a fresh install of windows on it and wouldn't take long. I've done 12 fresh installs so far and nothing helped so I was feeling hopeless, but he told us he would try. It took another hour and when he came back he had installed windows on his OWN Samsung 128GB SSD that he was testing in the machine instead of on my Toshiba SSD
At this point it was late and the centre was closing so all we could do was leave and get the train home.
My wife inquired about the possibility of Gigabyte sending me a replacement laptop to try. He told us that they can only do that within 15 days purchase and that unfortunately I've had the device now for 17 days.... The official dealer I bought it off has long since stopped any support and does not reply to any of our messages now.
The conclusion was that the engineer thinks it may be a faulty motherboard/hard-drive so he is ordering both items from Taiwan which will take 7 days. He will ring us when they arrive and my wife will travel there with the laptop because the service center is only open through the week and I cannot get any time off work. Apparently we were extremely lucky to take it yesterday, on a Sunday, because they were working but were not supposed to be in on weekends.
I've had an awful experience this last two weeks and I feel extremely sorry for any others who also have so many issues. Hope it can get sorted but if it cannot there is apparently no way I can receive a refund now
Atom80 - If you need the serial number of the machine, should I send it by PM? It looked like the engineer took some pretty extensive notes yesterday when he ordered the parts.
