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Gigabyte Aorus Xtreme 2080ti Fan issue running at extremely high RPM all of a sudden?

Just a quick reply to say got the card back last Tuesday securely packaged as promised and proceeded to play the same games for a number of hours for testing. I can confirm that crazy fan speed / noise is now completely gone and also temps are looking a few degrees cooler under the same clock settings in Aorus Engine then before I sent it in so all good indeed.

So cheers again, hopefully won't have to bother you again but Ill know where to come if I need to :)
 
Hi

Sorry to resurrect this forum im just so so so greatful i've finally found someone with the exact same issue as myself with there 2080ti.

I have a Gigabyte 2080ti gaming OC and it randomly ramps up the fans to 4000rpm at diffrent points during gaming - looking in to it with gpu-z it seems to be when the cards hitting the 85+ degrees.

My only problem is its a custom build from another supplier and they never provided the box for the graphics card so I dont have the check number to register it. I'm currently emailing gigabyte about sorting the warrenty without the check number so hopefully thats ok.

I really don't want to send it back as I've only just got it back after 3 weeks due to a coil whine issue with the PSU and i very much doubt they will manage to replicate this issue if they struggled to recognise a very loud coil whine after 3 weeks.

Any suggestion on what to do? I'd rather not have to reapply the thermal paste myself.
 
Flanando said:
Hi

Sorry to resurrect this forum im just so so so greatful i've finally found someone with the exact same issue as myself with there 2080ti.

I have a Gigabyte 2080ti gaming OC and it randomly ramps up the fans to 4000rpm at diffrent points during gaming - looking in to it with gpu-z it seems to be when the cards hitting the 85+ degrees.

My only problem is its a custom build from another supplier and they never provided the box for the graphics card so I dont have the check number to register it. I'm currently emailing gigabyte about sorting the warrenty without the check number so hopefully thats ok.

I really don't want to send it back as I've only just got it back after 3 weeks due to a coil whine issue with the PSU and i very much doubt they will manage to replicate this issue if they struggled to recognise a very loud coil whine after 3 weeks.

Any suggestion on what to do? I'd rather not have to reapply the thermal paste myself.
Click to expand...

Mail [email protected] with the serial number and a copy of the invoice showing the card listed in the system spec and I will see what I can do. Make sure you have the latest BIOS version on the card too as it makes a differance for certain versions.
 
Hi all,

I seem to be having the exact same problem as what has been described in this thread with the exact same card, purchased off here at Overclockers.co.uk.

Please could you let me know what the best course of action is?

Thanks!
 
Just wanted to add that my card is turning 1 year old today and I was experiencing this exact same issue. I emailed the address provided by GIGA-Man and he has very promptly set me in the right direction for an
RMA. Thanks for your help!
 
Wanted to provide an update. Got my RMA back yesterday. Took around a week to get back to me which was pretty good. The fan spinning issue seems to be fixed. I believe the problem was with the thermal paste. I still have an issue with my led's flickering when I use the more complicated led functions (such as dazzle and claws). Giga-Man was a great a help and put me in the right direction straight away, much appreciated.
 
Hi,

Just to add to this thread. I too had a similar problem with the fans on my aorus 2080ti revving up as soon as the card hit 76 Degress. No amount of fan profile setup or even NVidia BIOS update cured the problem.I have had the card since last February but haven't really done any gaming (yes I know, shameful!). However, I actually found the time to get stuck into MW and RDR2 in recent weeks and that's when the problem manifested itself. The noise literally sounded like a vacuum cleaner. Initially I thought, it was normal but having read a few threads soon reliased it wasn't. So I put call into OC and also Gigabyte UK (Giga Man). Happy to report that Giga Man sorted the card out even going as far as to pick my RMA return up from OC (who frankly were less than helpful in the whole process), and take it to GB UK, expedite the RMA and get the card back to me in less than 2 days. All working perfectly after reapplication of TIM.

So once again many thanks to Giga-Man, who frankly went above and beyond the call of duty (no pun intended:) )


If anyone else has a similar issue I thooughly recommend going via GB UK marketing rather than their reseller for this specific issue.

Regards,

Ross.
 
Hello GIGA-Man or any other Gygabite representatives that may read this. I bought an RTX 2080 TI AORUS Xtreme in July 2019. It worked perfectly until January this year, and then I started experiencing certain problems with fan noise that are detailed in this thread. It's the same noise that can be heard in the video that was posted here earlier: https://youtu.be/G1lyX57AU9c

But here's where things become complicated: I don't live in Western Europe and there are no official Gygabite service centers in my location (Moscow, Russia). The official Gygabite website https://www.gigabyte.com/Support/Warranty basically asks Russian customers to refer to the shop they bought Gygabite hardware from. I did just that, and was told that those high RPM noises were "normal" and are not covered by the warranty. I asked them: "If those noises are normal, why did I start hearing them only 6 months after the purchase?" They still refused to do anything about my card.

In my desperation, I made a very foolish decision. I contacted a shady firm that offered "computer repairs", and they took my videocard to their office and meddled with it. I was completely ripped off as the fan noise returned 3 weeks after their "repairs". I'm back at square one now.

This raises several questions and I'd like to ask you:

1. Does it void my warranty If a third party did something to my card? I don't even know what they did with it, they could have replaced the original parts with their lower quality counterparts, and I would be none the wiser.
2. What should I do in this and any future hypothetical situation when I experience problems with hardware that cannot be legitimately resolved in my country? Should I pack my videocard in the box and mail it to the UK or Germany in that case?
 
Hi, GIGA-Man! Unfortunately the Russian representative who answered my letter told me that I needed to deal with that shady firm directly as it was now responsible for the bad repair job they had done with my card. Basically, as my warranty is now voided, the Gigabyte employees in Russia are no longer responsible for it. I ended up calling a programmer who is an acquaintance of my father, and asked him to take a look at my card. He found out that the cause of the fan problem was the dried up thermal paste (there was practically none left; it had either dried up completely after 6 months of heavy usage, or hadn't been applied properly during the production phase). The middle fan was also missing one of the screws (I don't know whether it was like that when I bought the card or those con artists had something to do with it). The card now works quietly just like it did before January, even on Ultra settings in Red Dead Redemption 2.

Thank you anyway for not ignoring my plea for help. I'm glad that the Gigabyte legal department took notice of that shady "service center". Could you please update the Russian section on https://www.gigabyte.com/Support/Warranty , to specify that http://www.gigabyte.ru/ is the correct website for Russian customers to turn to should any problems arise? Right now gigabyte.com just asks the users from Russia to contact the shop where they bought Gigabyte products. I would never have fallen for those scammers if the shop where I bought my RTX 2080 TI hadn't turned down my request for warranty replacement, judging that annoying fan noise "a normal working sound" (which is ridiculous).

The lesson learned: in the future I'll only deal with my hardware problems through official channels.
 
Arbeiter1980 said:
Hi, GIGA-Man! Unfortunately the Russian representative who answered my letter told me that I needed to deal with that shady firm directly as it was now responsible for the bad repair job they had done with my card. Basically, as my warranty is now voided, the Gigabyte employees in Russia are no longer responsible for it. I ended up calling a programmer who is an acquaintance of my father, and asked him to take a look at my card. He found out that the cause of the fan problem was the dried up thermal paste (there was practically none left; it had either dried up completely after 6 months of heavy usage, or hadn't been applied properly during the production phase). The middle fan was also missing one of the screws (I don't know whether it was like that when I bought the card or those con artists had something to do with it). The card now works quietly just like it did before January, even on Ultra settings in Red Dead Redemption 2.

Thank you anyway for not ignoring my plea for help. I'm glad that the Gigabyte legal department took notice of that shady "service center". Could you please update the Russian section on https://www.gigabyte.com/Support/Warranty , to specify that http://www.gigabyte.ru/ is the correct website for Russian customers to turn to should any problems arise? Right now gigabyte.com just asks the users from Russia to contact the shop where they bought Gigabyte products. I would never have fallen for those scammers if the shop where I bought my RTX 2080 TI hadn't turned down my request for warranty replacement, judging that annoying fan noise "a normal working sound" (which is ridiculous).

The lesson learned: in the future I'll only deal with my hardware problems through official channels.
Click to expand...


That’s mad mate gigaman is a good bloke he has helped many ppl on here with there cards.
 
scubes said:
That’s mad mate gigaman is a good bloke he has helped many ppl on here with there cards.
Click to expand...
To clear up some misunderstanding here: I feel only deep gratitude for GIGA-Man because of all his efforts to help me. He responded to my email very quickly and was always very attentive and helpful, relaying all my requests and questions to the Taiwanese and Russian branches of the company. It was the Russian employee, not GIGA-Man, who told me that I need to deal with that service center which meddled with my card at the end of January. By saying "deal with my hardware problems through official channels" I meant that if I have any problems with Gigabyte cards again, I'll contact GIGA-Man and his colleagues in the UK, because I liked the British customer service much more than the Russian one.
 
I myself had a gigabyte around 2080ti had to rma it due to black screens gigaman wasn't about when I had my problems I'm sure the fella is busy . I ended up gettin a zotac 2080ti and it has been perfect .
 
Hey !

Sorry to resurrect this once again, but I am facing the same issue here, with a RTX 2080 Ti Xtreme, from France. I just read this thread and feel better I am not alone, but I don't know if it really is a good thing...

I just went to https://www.gigabyte.com/fr/Support/Warranty/Graphics-Card and saw that in France, I have to return to the reseller, not directly to Gigabyte. Is there a way to skip this step and return directly to Gigabyte (I think this reseller can't really repair it as they are not specialized).

Hope you can help me, have a good day !

P.S.: Sorry for my english !
P.S.2: Thanks to GIGA-Man, even if you can't help me as I am in France, that's so pleasant to see someone helping like you did for everyone here !
 
Hello everyone from Russia.

I had the exact same problem with my Aorus RTX 2080Ti Extreme, which i bought 1 year and a half ago. However, I solved it by reapplying new thermal paste. Gigabite’s thermal paste was awfull, like a stone. After reapplying new thermal paste temps went down by 7-8 degrees as well, from 83 to 75 under heavy load. No more revving sounds at 4000rpm. Thanks god.

Hope this solution will help someone) It is not that difficult to do this)
 
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