Definitely will be going with gigabyte card next time, EVGA been no help whatsoever and I have been their loyal customer since gtx 260 ftw. Contacted them regardin issues with vrm and thats their reply.
Hello,
I am sorry for any confusion in dealing with this issue.
First let me say that the VRM/VRAM heat issue is hardly an issue at all. The original review that sited the high VRM temperatures was while the reviewer was running Furmark which is a severe stress test and not recommended by Nvidia for testing purposes.
Similar testing with thermal imaging while under 100% gaming loads showed temperatures of 70-85C. The benchmark furmark, its known to break down video cards, and it never recommend from nvidia to use the benchmark for more then 5 to 10mins but the reviewer as used for 2 hours. That benchmark hasn't been update since the 600 series, as a example furmark is running your vehicle, sitting and revving to redline for 2 hours that would seize the engine or cause other major issue. But if you wish to request for the optional thermal that you can install into your video card, you can used this link to request that pad.
http://www.evga.com/thermalmod/ plus that link has a vbios update for your video card or if you don't feel comfortable. You can RMA the video card, login to your account and go to member, my products, and view details on your product. Start you RMA, it will create automatic ticket number for you to start the RMA process for the replacement of that unit. So the answer to your questions, yes we can RMA the video card have those thermal pad and vbios installed on your video card.
Regards,
EVGA
Simply lol