Gigabyte customer service how do you rate it

SpecOps · 29 Nov 2011 at 23:14

absolutely Brilliant , i bought this about a month ago http://www.overclockers.co.uk/showproduct.php?prodid=MB-322-GI ,i just built the system two weeks ago and wouldn't boot into windows , i then had a look at the socket and found bent pins ,
i got in touch with Gigabyte and sent the board away last Wednesday and thought it wouldn't be fixed for another 3 weeks or more ,tonight at 7.30 a knock at the door and its the delivery man with my board ,
4 day turn around (working days) is just brill ,im a very happy chap and no postage to pay

like to thank fowler002 and Nelly for putting me in the right direction ,cheers guys

Threepwood · 29 Nov 2011 at 23:30

Never had a problem with anything from Gigabyte, so I can't comment!

Good to know, if anything ever does go wrong, that their customer service is doing their best to keep their customers happy

silent · 30 Nov 2011 at 09:24

i had an issue with them recently.

my mums pc had a old mobo and it was having problems with new graphics card being put in. shouldn't have been a problem as they were all pci-e cards.

anyway, gigabyte said a bios update should solve and to download there bios update software which i did. it failed twice at 50% and i managed to save it. emailed them and they said try again with a fresh bios file which i did and it then failed and kinackered the mobo. they then said nowt to do with them even though there software caused it.

i was very dissapointed. cannot reset the bios with the back up either, just freezes on post screen.

littlepuppy · 30 Nov 2011 at 09:59

I can add a very positive GB RMA experience, took some time but comms were good so cannot complain.

COYS · 30 Nov 2011 at 10:55

I've had a recent experience of their UK RMA/repairs and was very impressed. They replaced a damaged CPU socket (that I had damaged) for free. I got the board back in 7 days good as new.

danyjr · 30 Nov 2011 at 11:32

All I can say is that I've never used any other mobo since I switched to Gigabyte mobos 8 years ago. Not saying others are worse. Never heard anyone having problems with ASUS either.

silent · 30 Nov 2011 at 11:35

coys: can you tell me who you contacted please as may go via that route?

COYS · 30 Nov 2011 at 12:02

Sure, I emailed [email protected] at first detailing my board and the problem. They replied within 24 hours requesting a couple of photos which I sent off. They replied really quickly to confrm they thought they could fix it, and sent me the RMA form to complete and send back. Then they asked me to send the board off. Brilliant service.

Also check out the RMA and service area of their UK forums for some good into http://forum.giga-byte.co.uk/

SpecOps · 30 Nov 2011 at 15:41

COYS said:
Sure, I emailed [email protected] at first detailing my board and the problem. They replied within 24 hours requesting a couple of photos which I sent off. They replied really quickly to confrm they thought they could fix it, and sent me the RMA form to complete and send back. Then they asked me to send the board off. Brilliant service.

Also check out the RMA and service area of their UK forums for some good into http://forum.giga-byte.co.uk/

+1 just what i did ,cant fault them what so ever

xtremedetailz · 30 Nov 2011 at 17:56

I had a bad experience with them, i had a p55-ud5 motherboard and a i7 860 never overclocked at all and the motherboard fried my cpu, it was a bad socket the foxconn i think.

Gigabyte wanted the board back for investigation (even tho it was only a week old) so off it went along with my CPU (as it still had 2 of the contact pads stuck to the pins).

Got the board back after 4 weeks and all they did was repair the board and sent the cpu back still damaged.

The retailer said it was down to gigabyte to replace the cpu as it was the board that fried it but gigabyte said no.

Absolute shocking experience...

Never will i touch another gigabyte board for that reason.

goodl · 2 Dec 2011 at 09:32

I think you're being a little harsh on Gigabyte there, My ASUS P8P67 died and fried my CPU, Intel exchanged relatively painlessly (as long as you know what to say). I coulnt get an RMA for the MOBO because I bought it brand new from ebay and they wont honor the warranty

bhavv · 2 Dec 2011 at 11:25

xtremedetailz said:
I had a bad experience with them, i had a p55-ud5 motherboard and a i7 860 never overclocked at all and the motherboard fried my cpu, it was a bad socket the foxconn i think.

Gigabyte wanted the board back for investigation (even tho it was only a week old) so off it went along with my CPU (as it still had 2 of the contact pads stuck to the pins).

Got the board back after 4 weeks and all they did was repair the board and sent the cpu back still damaged.

The retailer said it was down to gigabyte to replace the cpu as it was the board that fried it but gigabyte said no.

Absolute shocking experience...

Never will i touch another gigabyte board for that reason.

No, its not Gigabytes responsibility to exchange what they dont manufacture. Intel's warranty should cover the CPU if the retailer are unwilling, but not the mobo manufacturer.

GIGA-Man · 2 Dec 2011 at 12:02

Hi All,

I'm glad to see a majority of people here are happy with our service.
We are very proud of our service and are in fact one of the only motherboard manufacturers here in the UK with a local warranty centre. We have also won the PC Pro Excellence award 5 years running because of our service and product quality.

Silent and xtremedetailz I am sorry you have not had such a good experience with us and I would like you to trust me your email addresses so I can contact you directly to try and rectify your issues.

Thanks

Giga-Man

goodl · 2 Dec 2011 at 12:30

count me in for gigabyte on my next board, if only Asus were anything like as helpful or even give a rats bottom

Avathar77 · 2 Dec 2011 at 12:30

Very nice Giga-Man!
Had I known this before, I would have bought a Gigabyte mobo instead of an Asrock!
UK based RMA is a big plus in my check list.

GIGA-Man · 2 Dec 2011 at 12:51

Its good to see we have a loyal Fan base and Avanthar77 we believe it's an important thing to consider when making a purchase.

Naturally there will be issues with electronic components from time to time and the last thing a user needs is a £30+ shipping bill to a European country.

Also we have one of the lowest return rates on motherboards and if you do experience any issue and have to return the board back to us we aim to turn it around within 5 days where possible.

Nelly · 2 Dec 2011 at 15:11

Good work Gigabyte.

Given this thread a 5 star rating, Gigabyte and now RIP Abit have always been the best for UK customers especially when it comes to warranty service it just cannot be beaten.

Definitely switching back to Gigabyte, for my next motherboard and graphics card without a single doubt.

OrWolf · 2 Dec 2011 at 15:56

Gigabyte have a very good customer service, and responded to my mobo problems quickly and efficiently.

goodl · 3 Dec 2011 at 18:45

black dalek stuck on top??? pics?

GIGA-Man · 5 Dec 2011 at 16:49

Thanks again people for leaving this feedback.

Xtremedetailz I have received your trust and emailed you directly but have yet to hear back from you yet. Please come back to me as we would still like to resolve your issue.

Thanks

Giga-Man