Gigabyte customer service how do you rate it

GIGA-Man · 15 Dec 2011 at 08:55

Infact Youdsy I have spoken to our RMA team and this is not the procedure we would take so it sounds like the reseller is looking to resolve it themselves.

Please contact me and I will give you details to RMA the board directly with us and we will either fix or give you a equivalent replacement.

youdsy · 15 Dec 2011 at 10:41

thats great if you can give me equivalent board or even fix it. gigabyte have said that they cant fix it though. the board may still be at gigabyte at the moment.

sent you message giga man.

GIGA-Man · 15 Dec 2011 at 11:21

Hi Youdsy,

I have just emailed you directly.
We will get this sorted for you ASAP, there is more detail in my email

Thanks

edgedemon · 15 Dec 2011 at 17:05

Damn this thread...

I was all set on the Asus sabertooth X79, now Im wondering whether to go with a gigabyte x79 mobo as a UK RMA centre is very important if things go wrong, and I have seen some posts moaning about Asus service..
Goes off to research..

silent · 15 Dec 2011 at 18:17

thanks for everything gigaman. a very decent experience with UK customer service which has resulted in a very nice fix and gesture.

now do i update my new mobo bios..........

SpecOps · 15 Dec 2011 at 20:31

edgedemon said:
Damn this thread...

I was all set on the Asus sabertooth X79, now Im wondering whether to go with a gigabyte x79 mobo as a UK RMA centre is very important if things go wrong, and I have seen some posts moaning about Asus service..
Goes off to research..

customer service is out standing ,with myself it was a 4 day turn around with gigabyte , with Asus just over 6 weeks :eek:

madtoady · 16 Dec 2011 at 03:30

Touch wood, I've personally had no problems with my Gigabyte products so I couldn't comment but from what I've heard from a friend of mine who did have some troubles with a motherboard he bought, he said he had no problems.

maklabouhlel · 16 Dec 2011 at 07:59

But why does the three year Gigabyte warranty start from manufacture date and not purchase date?

nightmare99 · 16 Dec 2011 at 09:26

But why does the three year Gigabyte warranty start from manufacture date and not purchase date?

That is pretty standard industry practice, think about it gigabyte know exactly when they manufactured the board but can not be sure when you purchased it as reseller invoices very rarely show a serial number.

kaelyn · 18 Dec 2011 at 17:49

I'm happy to read that gigabyte has good customer service, I have just ordered a board because it looked awesome and has great reviews, but its good to know there is backup if anything goes wrong

SpecOps · 19 Dec 2011 at 19:35

kaelyn said:
I'm happy to read that gigabyte has good customer service, I have just ordered a board because it looked awesome and has great reviews, but its good to know there is backup if anything goes wrong

What MB did you order ?

GIGA-Man · 23 Dec 2011 at 09:57

maklabouhlel said:
But why does the three year Gigabyte warranty start from manufacture date and not purchase date?

We accept the product for RMA in such case if you provide us with proof of purchase (invoice / receipt) that shows the date within 3yrs.

We already did at least a few such cases, see example

P.S. All the best for Xmas and New Year to ALL !!!

Alex Atkin UK · 23 Dec 2011 at 18:13

That good to know and exactly how a warranty should work.

From manufacture date if you can't find your receipt, from purchase date if you can.

I'm happy to say that after finding this thread while searching out a new motherboard I decided on Gigabyte. I have had a few over the years and they always seemed robust (one of my Socket 7 boards I only just recently got rid of) but I had switched to Asus for the last few builds for one reason or another.

Marine-RX179 · 23 Dec 2011 at 19:51

Giga-man, can you tell me when will the socket Gigbyte 1155 Z68 Gen3 boards be available in the UK? I already got a 2500K and the DDR3 rams on the way, and is only short of getting a motherboard. I'm very close to pulling the trigger on the Asus P8Z68-V GEN3...but really want to see if Gigabyte got something equivalent, as I would imagine if anything goes wrong, it would be easier to sort out since I live in Milton Keynes as well.