Gigabyte P34W V5-CF2

detail comparison between P34W v5 and Aorus X3 plus V5 (in chinese)

http://www.mobile01.com/topicdetail.php?f=238&t=4673197


in 3DMark11, P34W score slightly higher than X3 Plus :eek:
I think I really make a good choice this time, good job Gigabyte! :cool:


http://www.mobile01.com/topicdetail.php?f=238&t=4677560

It looks like the factory core voltage setting of P34W V5 CPU is a bit high to boost the performance, but that would generate excessive heat. A quick tutorial about decrease the core voltage using Intel Extreme Tuning (XTU) to give a more balance heat/power performance.
 
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Atom80,

The address I sent you are for some friends of mine and they'll be around to receive the package on my behalf while I'm away.

Thanks for both your help much appreciated from myself and I look forward to my first Gigabyte product. From what I have read I dont think I will be disappointed.

Cheers
 
Well my P34w arrived and I'm overall was very happy with it. And then I used it in the dark and turned on the backlight on my keyboard. So my 0 key on the keyboard flickers. All other keys are fine just this one. Also when the backlight in on the keyboard is on and I'm using the trackpad with two fingers to scroll up and down the screen will go blank for a second and then restart. So yeah minor things but if your paying 1300 pounds you want it to be perfect not almost perfect so not overly happy. problem is I'm away for the next 20 days in the USA and then I only get back to the Uk for 5 days before I have to go to Brazil for 8 weeks offshore so returning the unit is impossible so yeah I'm extremely annoyed I wont be able to return this unit now.

The Laptop itself is great though apart from the flickering keyboard and screen :(
 
nobody_230 said:
Well my P34w arrived and I'm overall was very happy with it. And then I used it in the dark and turned on the backlight on my keyboard. So my 0 key on the keyboard flickers. All other keys are fine just this one. Also when the backlight in on the keyboard is on and I'm using the trackpad with two fingers to scroll up and down the screen will go blank for a second and then restart. So yeah minor things but if your paying 1300 pounds you want it to be perfect not almost perfect so not overly happy. problem is I'm away for the next 20 days in the USA and then I only get back to the Uk for 5 days before I have to go to Brazil for 8 weeks offshore so returning the unit is impossible so yeah I'm extremely annoyed I wont be able to return this unit now.

The Laptop itself is great though apart from the flickering keyboard and screen :(
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Hi nobody_230,

The unit should obviously be perfect, and this is what we expect. Use it while you are away, and when you return from Brazil, we will replace.

Regards,

Gigabyte UK NB Team
 
Atom,

Thanks for the quick response. I love the little beast and its perfect in every other way. its a minor thing really where the LED for this little key has a bad connection or something. It just flickers which is annoying id rather it would jus die hahaha.

I'm not due back from Brazil in till the 21st of April ish is this a problem? Who do I contact to get this replaced in April.

Thanks for your help and I've been extremely please with the gigabyte support and product its only a minor issue and these things happen but if I could get it fixed that would be awesome.
 
nobody_230 said:
Atom,

Thanks for the quick response. I love the little beast and its perfect in every other way. its a minor thing really where the LED for this little key has a bad connection or something. It just flickers which is annoying id rather it would jus die hahaha.

I'm not due back from Brazil in till the 21st of April ish is this a problem? Who do I contact to get this replaced in April.

Thanks for your help and I've been extremely please with the gigabyte support and product its only a minor issue and these things happen but if I could get it fixed that would be awesome.
Click to expand...

Hi, drop us a line on the email adress you sent the postal details to, a couple of days before you are due back.

We have already mailed your post to HQ and if there is any additional support we can offer in the meantime we wil mail or post.

Really sorry for the inconvenience.

Regards,

Atom80
 
Atom,

Will do ill put a reminder in my calendar to drop you guys a message when I'm due back.

No worries about the inconvenience these things happen after all. And its a bit of a pain but the Laptop is still functional. The screen issues I was originally seeing seem to have stopped after a Windows 10 update yesterday so its only the flickering 0 key that's the problem and this is only a visual issue (probably a bad LED or connection) but would be great the get fixed. Thanks again for all your help and I've been extremely impressed by you guys and would buy and recommend Gigabyte to anyone.

I have some free time in the next few days so I'll be playing with the little beast in the next few days but I don't expect any further issue cropping up.

I don't suppose you will know what the outcome of a return will be? Are you guys likely to replace the entire unit or just fix the bad LED or is it hard to tell in till your technical support team has looked at it. I only ask as I was wondering how much of my own software and work I should put on the laptop in the next few weeks only to have to reinstall/download/copy data back over on a fresh machine.

Atom80 Thanks again your the best!
 
nobody_230 said:
Atom,

Will do ill put a reminder in my calendar to drop you guys a message when I'm due back.

No worries about the inconvenience these things happen after all. And its a bit of a pain but the Laptop is still functional. The screen issues I was originally seeing seem to have stopped after a Windows 10 update yesterday so its only the flickering 0 key that's the problem and this is only a visual issue (probably a bad LED or connection) but would be great the get fixed. Thanks again for all your help and I've been extremely impressed by you guys and would buy and recommend Gigabyte to anyone.

I have some free time in the next few days so I'll be playing with the little beast in the next few days but I don't expect any further issue cropping up.

I don't suppose you will know what the outcome of a return will be? Are you guys likely to replace the entire unit or just fix the bad LED or is it hard to tell in till your technical support team has looked at it. I only ask as I was wondering how much of my own software and work I should put on the laptop in the next few weeks only to have to reinstall/download/copy data back over on a fresh machine.

Atom80 Thanks again your the best!
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Hi nobody_230,

OK, great news that the screen issue is not an issue after updates, because thats the one I was more concerned about. We emailed you this afternoon to ask for more details of this, but obviously thats solved, so,,, no need to investigate further.

With regards to the one key backlit issue, lets see what my service people say on email, as you will see I have asked them if sending a replaccement keyboard is possible.(assuming replacement of the whole keybooard unit is simple - and I dont know personally, so dont try yet, lets await instruction!)

So, if its an easy swap of the keyboard, for sure we will send you this part, to BRAZIL if necessary! Let's see what they say after the weekend and take it from there.

Please use the machine as normal.

Rest assured we will sort this for you.

Thanks for the positive feedback and have a great weekend,

Regaards,

Atom80
 
Atom80,

I just tried to send you a reply to your email you send me with picture of my serial number and a video of the Keyboard back light flickering issue for you to see.

If you could send me a replacement keyboard that would be awesome. I haven't changed a laptop keyboard myself before but I'm no armature in taking electrical equipment apart and repairing/soldering/replacing them as it used to be part of my job to do such things.

So with some instructions from your tech support I'm sure I would be able to mange that myself.

As for sending it to Brazil its a little more complicated than that. I am currently in Florida visiting my girlfriend for the next 20 days and due to depart back to the UK on the 18th. When I get back to the UK i'll be there for 5 days and then I'll be heading off to Brazil. In Brazil I will only be in the country for 24hrs. After this part I board a Survey vessel and will be offshore at sea for 8 weeks. If your tech support agree it is possible to send me a replacement keyboard with some instructions and in the knoweldge I'm not an armature at some repair work myself, then the ideal option would be to send it to Florida while I am here for 20 days if its possible.

As for the flickering screen it seems to have gone after the windows updated and for good measure i reinstalled the track pad drivers and bios update and since then I have been unable to replicate the issue. It was only occurring when the Keyboard backlight was on and when I was using the two finger scroll on the track pad the browse a website. But as I said have been unable to replicate the issue after yesterday.

Thanks again for your continued help on this matter much appreciated from my end. its nice to see a company care about its customers for a change.

Cheers
 
nobody_230 said:
Atom80,

I just tried to send you a reply to your email you send me with picture of my serial number and a video of the Keyboard back light flickering issue for you to see.

If you could send me a replacement keyboard that would be awesome. I haven't changed a laptop keyboard myself before but I'm no armature in taking electrical equipment apart and repairing/soldering/replacing them as it used to be part of my job to do such things.

So with some instructions from your tech support I'm sure I would be able to mange that myself.

As for sending it to Brazil its a little more complicated than that. I am currently in Florida visiting my girlfriend for the next 20 days and due to depart back to the UK on the 18th. When I get back to the UK i'll be there for 5 days and then I'll be heading off to Brazil. In Brazil I will only be in the country for 24hrs. After this part I board a Survey vessel and will be offshore at sea for 8 weeks. If your tech support agree it is possible to send me a replacement keyboard with some instructions and in the knoweldge I'm not an armature at some repair work myself, then the ideal option would be to send it to Florida while I am here for 20 days if its possible.

As for the flickering screen it seems to have gone after the windows updated and for good measure i reinstalled the track pad drivers and bios update and since then I have been unable to replicate the issue. It was only occurring when the Keyboard backlight was on and when I was using the two finger scroll on the track pad the browse a website. But as I said have been unable to replicate the issue after yesterday.

Thanks again for your continued help on this matter much appreciated from my end. its nice to see a company care about its customers for a change.

Cheers
Click to expand...

Hi nobody_230,

We have not recceived your email, there were 3 people in the loop (including AORUSownersloiunge sending address).

We mailed to the address that you sent your postal details to us from, on the TRUST message from OcUK....

Anyway, not crucial as the problem gone with the updates installed. So, regarding keyboard, you will recceive email from our service colleague "jane", she will require details to ship you the replacement keyboard.

We will also request some instructions to be sent to you at the same time.

Please check email, thanks.

Regards,

Atom80
 
Atom80,

Thanks for your response. I have now received and replied the Jane's email.

Instructions seem simple enough although not overly detailed but I'm sure it will become more apparent when I open the back case.

Only Concern I have is this statement in the email - "We can send you the keyboard to you directly but if any damage happened , the unit will void the global warranty."

Just to clarify if I damage or break something while replacing the keyboard I void the warranty on the product. However if the keyboard swap goes successful then the warranty remains in effect and any future problems I may have with any other components or even the keyboard again is still valid under the 2 yr warranty?

Thanks again for your help and as I keep saying I am continually impressed but Gigabytes support. I had an Alienware man many years ago and it was riddle with problems and customer support was terrible and 80% of the time I owned it, it was with them for repair. So I appreciate Gigabyte trying to resolve this issue with out sending it back to you guys on simple jobs like this.
 
nobody_230 said:
Atom80,

Thanks for your response. I have now received and replied the Jane's email.

Instructions seem simple enough although not overly detailed but I'm sure it will become more apparent when I open the back case.

Only Concern I have is this statement in the email - "We can send you the keyboard to you directly but if any damage happened , the unit will void the global warranty."

Just to clarify if I damage or break something while replacing the keyboard I void the warranty on the product. However if the keyboard swap goes successful then the warranty remains in effect and any future problems I may have with any other components or even the keyboard again is still valid under the 2 yr warranty?

Thanks again for your help and as I keep saying I am continually impressed but Gigabytes support. I had an Alienware man many years ago and it was riddle with problems and customer support was terrible and 80% of the time I owned it, it was with them for repair. So I appreciate Gigabyte trying to resolve this issue with out sending it back to you guys on simple jobs like this.
Click to expand...

hi nobody_230

Yes i read the mail, and did feel that the warranty comment was not worded very sensitively, sometimes its difficult and things get lost in translation.

Our view is, if you are not confident to perform the swap of the KB unit, then dont attempt it and risk anything. We could exchange the unit for you, and should be possible to arrange collection and delivery to your address in USA if you prefer?

Let us know,

Regards,

Atom80
 
Atom80,

Thanks for the reply. From the instructions it looks fairly straight forward and I'm confident enough there should be any issue with the swap. I'll just take my time with it and be careful.

Thanks again for your help and hopefully I wont have to bother you again in the future.

Cheers

nobody_230
 
Atom80,

You guys rock Jane shipped my replacement from Taiwan Yesterday and I just got a notification from fedex that's it out for delivery today wow that's fast!
 
Poor my rig, the keyboard is actually a defected one until you point me out. I'm now still waiting for OcUK slow email coming and re-arrange for replacement. Just bless everything could be done on time otherwise it will have delay because of Chinese new year next week. I'm the most active owner to promote the Gigabyte rig but turn out I got also suffer with Gigabyte's QC issue, pretty disappointing :mad:
 
davidkwan said:
Poor my rig, the keyboard is actually a defected one until you point me out. I'm now still waiting for OcUK slow email coming and re-arrange for replacement. Just bless everything could be done on time otherwise it will have delay because of Chinese new year next week. I'm the most active owner to promote the Gigabyte rig but turn out I got also suffer with Gigabyte's QC issue, pretty disappointing :mad:
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HI davidkwan,

We have spoken to OCUK returns after seeing your post, and they assure us that you have had RMA number generated and email sent to you at 9.19am this morning.

I think this is good service, so please check mail and confirm receipt.

I have just be re-sent to ensure its sent through safely - please check spam folder if not visible in inbox.

Regards,

Gigabyte UK NB Tean
 
David,

I think Gigabytes service is awesome I'm sure they will get to you sorted soon. I agree with Atoms suggestion of getting a fresh unit from them. This will ensure that everything is working top notch and also a self keyboard instaltion seems farely straight forward, but should you damage the anything then it voids the global warranty and the keyboard pins are quite delicate. I'm sure once you get your unit shipped off they will have a replacement expedited in no time and youll be enjoy your awesome beast again in not time.
 
I just receive the email now. So I just sent in the laptop without other accessories (e.g. charger, driver disk)?

Is that you will refund me the shipping cost?
 
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