Gigabyte rma help

Russell Richards · 24 Sep 2018 at 15:55

GIGA-Man said:
Glad you got it sorted, sorry for not replying. I have been away working and planning the EGX show, it's been a little busy.

Thank you for replying sir, it Didnt actually get sorted yet as they seem to think its working fine, however it crashed,showed artifacts and didnt boot after crashing in my brothers system too :-(

ive got a feeling they will send it back to me soon which kinda sucks, thanks again for your input.

GIGA-Man · 25 Sep 2018 at 08:34

twistedheat said:
@GIGA-Man
Sorry to hijack this thread, but wondering if you can help me out.

My 1060 6gb Windforce OC, the fan closest to all the display ports (the anti-clockwise fan) is making a rattling sound and it needs replacing. Thing is, I don't really want to lose my graphics card for a few weeks over a relatively minor, non-performance impacting issue. Is there any way for the repairs team to just mail me a replacement fan?

We need to do all repairs to keep the warranty valid, it should only take a few working days to fix if you do it with us directly. Email [email protected] and mention you have talked with me and I will keep an eye on the RMA for you.

GIGA-Man · 25 Sep 2018 at 08:37

Resistance said:
@GIGA-Man Can you tell me does the gigabyte z370p d3 motherboard come with a default program to update the bios when the PC is running. I got my son his first gaming pc and this board came with it I want him to be able to update it without me doing it

You can use the GIGABYTE app centre, it wont auto update but you can check and install new updates using it.

GIGA-Man · 25 Sep 2018 at 08:38

Russell Richards said:
Thank you for replying sir, it Didnt actually get sorted yet as they seem to think its working fine, however it crashed,showed artifacts and didnt boot after crashing in my brothers system too ive got a feeling they will send it back to me soon which kinda sucks, thanks again for your input.

If they send it back and you do still have issues let me know, I will chase up a report for you and make sure to get it picked up and swapped.

Resistance · 25 Sep 2018 at 15:54

GIGA-Man said:
You can use the GIGABYTE app centre, it wont auto update but you can check and install new updates using it.

Will try it thanks

Russell Richards · 26 Sep 2018 at 10:56

GIGA-Man said:
If they send it back and you do still have issues let me know, I will chase up a report for you and make sure to get it picked up and swapped.

Really appreciate your assistance,I’ve not hear anything for 7 days now, but will chase again shortly. Cheers

GIGA-Man · 26 Sep 2018 at 13:15

Mail the RMA number we gave you to [email protected] and I will chase it for you.

Russell Richards · 26 Sep 2018 at 13:32

GIGA-Man said:
Mail the RMA number we gave you to [email protected] and I will chase it for you.

I’ve recieved a response , it turns out there was a fault, it’s repaired, thank you

Russell Richards · 30 Sep 2018 at 01:31

GIGA-Man said:
Mail the RMA number we gave you to [email protected] and I will chase it for you.

Still no news, it’s been 2 weeks now they’ve had the card for :-(

, I’ve mailed RMA as you suggested, thanks Giga.

akh1112 · 11 Oct 2018 at 10:33

@GIGA-Man hey, i have a 1080 that is coil whining, would i be able to rma it? i dont have the invoice though, would you be able to help? thanks in advance

GIGA-Man · 11 Oct 2018 at 11:41

Hello akh1112, I can get the card looked at and if possible repaired. With out proof of purchase though we cannot replace it. Mail our RMA department [email protected] and they will help

GIGA-Man · 11 Oct 2018 at 11:42

Russell, you got your card back now I understand?

akh1112 · 11 Oct 2018 at 16:28

GIGA-Man said:
Hello akh1112, I can get the card looked at and if possible repaired. With our proof of purchase though we cannot replace it. Mail our RMA department [email protected] and they will help

absolutely no way of replacement?

GIGA-Man · 11 Oct 2018 at 17:35

akh1112 said:
absolutely no way of replacement?

Not without proof of purchase sorry, can you not talk to the shop you bought it from and re-quest it via e-mail.

akh1112 · 11 Oct 2018 at 17:46

GIGA-Man said:
Not without proof of purchase sorry, can you not talk to the shop you bought it from and re-quest it via e-mail.

unfortunately not, it was a gift

GIGA-Man · 15 Oct 2018 at 12:11

Could the person that gave it to you not supply it? I can get it checked and repaired just not replaced without the invoice. Let me know and I'll do what I can for you.

akh1112 · 21 Oct 2018 at 13:26

problem stopped randomly, thanks for the help man

akh1112 · 21 Oct 2018 at 13:34

problem stopped randomly, thanks for the help man

tom6130 · 21 Oct 2018 at 13:37

@GIGA-Man (sorry to ping)

I have a GTX 1080 Windforce I bought used (with invoice for buying used - but no original one) that, when the fan speed is set to around 65% or above - or the GPU is pushed in benchmarks and the fan approaches that automatically, it starts a grinding / clicking sound coming from the front fan.

This only happens when the card is in a horizontal orientation (say, in a tower rig) - with the fans facing the ground - and not when in a testbench where it is vertical, which makes me think that it's a loose cable under one of the fans. However, the second fan's cable looks more raised and that isn't noisy at all.

Would I be able to get a replacement or repair for this? It's a small issue but given I'm looking to upgrade soon I want to make sure it's all good when I come to sell it to fund a replacement.

GIGA-Man · 22 Oct 2018 at 09:17

Hi Tom,

You can raise an RMA with [email protected] and we can try and replace the unit. Make sure you detail the fan issue in the RMA as you have above to make sure they have all the details. It might not be possible for us to replace the card whoever, we need the original invoice. Technically warranty is not transferable, if you can get the original invoice we can support. We have to do this to stop fraudulent RMA claims but I will do my best to support you.