• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

Gigabyte RMA (really slow?)

MrTwig

MrTwig

MrTwig

Associate
Joined
19 Jun 2019
Posts
4
Joined just to get some feedback (and moan a bit) but has anyone recently RMA'd a Gigabyte GPU and can confirm how quick the turn around was?

My 2070 started artefacting a month ago and I quickly dropped it off back to the shop (not OcUK) who tested and confirmed it was a bit knackered and sent it off.

It took Corsair a week to replace a mouse but it seems to be taking Gigabyte a long time (25 days so far without it) with the card and I'm struggling to get the point of sale to do anything other than quote a standard repair time......


Fed up of gaming at 720p 25fps on a 4k TV :(
 
Just for comparison I bought a 1080ti FE from Nvidia, needed RMA due to dying (the card not me) sent it back on Monday (17th June) and got an email saying replacement should arrive tomorrow (Thurs 20th June). It took longer the last time I did it (yes two failed 1080ti's! ) about two weeks.
Slightly concerned I'll get a 2080 then its goodbye 1080TI SLI but hello RTX (which I'm really not bothered about). Guess I'll have to sell a card if that happens.
 
We normally get things sorted in 5 working days, get the RMA number we supplied to the "shop" who should have returned it to us. I'll check whats going on and why you don't have it back yet.
 
GIGA-Man said:
We normally get things sorted in 5 working days, get the RMA number we supplied to the "shop" who should have returned it to us. I'll check whats going on and why you don't have it back yet.
Click to expand...

Really 5 working days? I want a Gigabyte 2080 with the 4yr warranty. This is straight up 4yrs no loopholes like zotac? Where you need to register the card in 28days?
 
Rofflay said:
Really 5 working days? I want a Gigabyte 2080 with the 4yr warranty. This is straight up 4yrs no loopholes like zotac? Where you need to register the card in 28days?
Click to expand...

I had to register the card to get the 4 years I think, otherwise standard 3 years. Only takes 2 tics though.
 
MrTwig said:
I had to register the card to get the 4 years I think, otherwise standard 3 years. Only takes 2 tics though.
Click to expand...

I found a link where someone could not complete it and think about from date of purchase say it takes a week to NI with DPD well not long left to email someone to help you login.


I looked the ocuk site there is no mention of any countdown either it says just 4yr so i guess this means website mistakes. They should sort this out because then they are liable for claiming the wrong warranty period. What was the sign up? Did they require a screenshot or reciept? How did you get one from ocuk? I presume with others like Zotac people just take a picture on thier phones of the ocuk reciept?
 
Hello all,

You do need to register your AORUS vga cards to get the extended warranty. To do this you need to create an account on the AORUS website and then register your product, this service is offered and administered by HQ and not the UK.

https://gb.aorus.com/login.php
 
@Rofflay

I was 6 months late with my 4 year registration process for Aorus 1080 card. was cleared luckily. seems its done manually and not automatically by machine - though again always recommend people fill it in as soon as they get their card!!

Plus- you've got @GIGA-Man who's helped out a LOT of users and swayed a lot of people over . Can have the best company,products, marketing etc in the world but all pants if the staff manning it are useless or dont help like asus bot on here - though haven't seen it in a while .

@MrTwig search through forum on here and find out a lot of Gigabyte RMA issues were down to resellers taking an age to send off to Gigabyte, few times users have had te help of reps catch ones that have slipped through the next - though these have been replacement cards with no stock in UK, so time was taken.
 
MrTwig said:
@GIGA-Man thanks for replying, the number they gave me was RMA 256267. They says it's on its way back but that was 2 days ago now so may have just been a fob.
Click to expand...

Hey, @MrTwig ..

I've checked and that's not one of our RMA numbers, can you check with the people you were dealing with what RMA number we at GIGABYTE gave them. I wont be able to help without it.
 
GIGA-Man said:
Hello all,

You do need to register your AORUS vga cards to get the extended warranty. To do this you need to create an account on the AORUS website and then register your product, this service is offered and administered by HQ and not the UK.

https://gb.aorus.com/login.php
Click to expand...

Thanks my man but the OC also are listed as a 4yr warranty with no mention of a registration on the website at all ocuk just say 4yrs so is this the same process as AORUS?

Also you say this is adminstered and offered by HQ could you clarify in that? Does this mean the GPU would ever be sent to HQ? Or would the RMA still be the 5 working days i quoted you on? I need to know these questions before dropping £800. If i spend that sort of cash i need a UK warranty and roughly 4-5yrs sale of goods act states 6yrs yet you only find people willing to back up very expensive products for 4-5yrs which is not good enough.


I had a Zotac fan disintegrate on me and i hardly used my 1080 AMP and thats about 3000hrs for £600. So i know to be wary of these products. They are using Chinese plastic fans that just can not stand up to the warranty period. And i do not want to lose my money where as my cash is still in order but the GPU aint... Hardly a fair deal huh?
 
GIGA-Man said:
Hey, @MrTwig ..

I've checked and that's not one of our RMA numbers, can you check with the people you were dealing with what RMA number we at GIGABYTE gave them. I wont be able to help without it.
Click to expand...

Hi @GIGA-Man, it arrived back at the shop last Friday. All seems well and it's been well tested once I got it back in the machine but according to the ticket it seems while the repair was quick it took 2 weeks to get back to the shop :(

I'm glad to have it back and I can see no evidence of the work (a good thing) but it was just a pain it was away so long.

ymWnLqqDfqzgnGE
 
Hey Rofflay,

Okay, totally understand the need for clarification here, so hope the below clears up everything for you.

1. The GV-N208TGAMING OC-11GC is the only none AORUS card that qualifies for the 4 year warranty (with AORUS registration)
2. My HQ only manage the AORUS website administration, we will of course deal with the warranty based on our current terms (UK office currently and in the foreseeable future deals with VGA RMA so we will manage this locally).
3. The official line is that GIGABYTE UK RMA will take 14 working days, we on average turn it around in 5. The only time it should take longer than this is if a unit needs to be replaced and we don't have the stock on hand. If this happens we will inform the use of the delay and if we cannot get a replacement we will offer an upgrade or direct alternative.

Hopefully many of the users here will back me up that our RMA's most often turned around in the 5 day period I claim!

If you have any issue you can of course message me and I'll always do my best to help.
 
MrTwig said:
Hi @GIGA-Man, it arrived back at the shop last Friday. All seems well and it's been well tested once I got it back in the machine but according to the ticket it seems while the repair was quick it took 2 weeks to get back to the shop :(

I'm glad to have it back and I can see no evidence of the work (a good thing) but it was just a pain it was away so long.

ymWnLqqDfqzgnGE
Click to expand...

Okay, so I decided to look into this for you as that gave me almost all the info I needed, except when we shipped it back.
The RMA was requested with us on the 4th of June, we then received the card on the 6th and booked it onto the RMA system. It was tested and booked into repair on the 10th (8th and 9th were at the weekend so they don't count). It was then repaired, retested and shipped out of our RMA centre on the 12th of June back to your place of purchase for delivery on the 13th.
 
GIGA-Man said:
I'll double check the info i was given on none AORUS cards with extended warranty, the rest of ther info I probvided shoudl be correct.
Click to expand...

Thank you for choosing GIGABYTE/ AORUS products.This is certified below
GIGABYTE/ AORUS product is entitled for the warranty support.
Registration Information
Model Name GV-N2080GAMING OC-8GC
Serial Number SN************
Purchase Date 2018-11-27
Warranty Expiry Date 2022-11-27
Click to expand...

Thanks because that was the reason I purchased this card. That's the pdf certificate I was sent after registration, SN removed.
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom