Gigabyte RMA (really slow?)

[darlorob]

Thanks for the quick response @GIGA-Man . One further question, given Covid situation I cannot get to an office to access a printer, Will the RMA number being clearly on the box do for this? I can’t print the form

 

[KungFuSpaghetti]

Hello all,

You do need to register your AORUS vga cards to get the extended warranty. To do this you need to create an account on the AORUS website and then register your product, this service is offered and administered by HQ and not the UK.

https://gb.aorus.com/login.php

Is it only Aorus cards you need to register, because I signed up and registered my ***** spec windforce x3 on there and it accepted the details fine.

 

[GIGA-Man]

We do this as you are meant to deal with the company you bought the product from directly, if you deal with us directly (which can be faster) we charge for the shipping which we book and arrange for you. I'll discuss it with my Taiwan HQ again but I think it wont change.

 

[fadsarmy]

@GIGA-Man is it normal for Gigabyte to ask for £15 cash to be put in with a faulty motherboard "to cover returning it to you"? Seems VERY weird to me.

I have always bought Gigabyte boards but if they are going to charge me £15 return postage then I will never buy Gigabyte again. I have dealt with EVGA, Corsair and Crucial, and none of them have ever charged me return postage.

 

[darlorob]

I can confirm having completed my RMA the choice is “put £15 in with it (cash)” or when it’s ready they tell you and you have to arrange a courier to go get it and bring it to your house, cost me £13 to do that as I refused the nonesense cash option

I got my board back with a new fault, they didn’t want to know and were downright rude. Will be buying Asus in future

 

[fadsarmy]

I can confirm having completed my RMA the choice is “put £15 in with it (cash)” or when it’s ready they tell you and you have to arrange a courier to go get it and bring it to your house, cost me £13 to do that as I refused the nonesense cash option

I got my board back with a new fault, they didn’t want to know and were downright rude. Will be buying Asus in future

I sent them a board a while back after suddenly it failed to post and I didn't get the same board back. Gigabyte insisted it was the same board but I know it wasn't because I took a picture of the serial no. Whilst it worked okay, the USB 3.0 header had bent pins and the rear I/O led connector was broken.

 

[darlorob]

Yeah mine was replaced and when it arrived faulty (bios reset on every boot even with a new battery) they said “we replaced it even though the one you sent us wasn’t faulty and we tested it so it’s your hardware” even though the one sent them was completely dead even the bios would load for only 5 seconds before the machine froze so if they couldn’t find a fault they just didn’t look

the service was beyond dreadful, the board started working all on its own so I’ve kept it as I don’t want to deal with them anymore


Oh yeah and it’s an Auros whose LEDs of their own free will go crazy when they want to, old one didn’t so that. Shoddy rubbish.

 

[C64]

I asked them why my 5600xt wont flash to 14Gbps and have yet to even receive a reply.
I think they'll be going the way of the dodo if they keep this up.

 

[MrGalaxyGuy]

Hi Everyone, pardon the delayed reply. I need to RMA my mobo asap; bought 3 months ago. I never registered it, so upon trying found i need a check number which i cannot find anywhere. I dont have the box anymore either. @GIGA-Man could you help please? Many thanks

 

[maklabouhlel]

What's a check number? I did a recent rma with Gigabyte and all I needed for them to accept the rma was a serial number and invoice.

You can contact them on [email protected]

They usually respond promptly.

 

[Dontrocktheboat]

Unfortunately this is normal for Gigabyte. See post #11 by GIGA-Man in this thread;

https://forums.overclockers.co.uk/threads/gigabyte-graphics-card-rma-procedure.18869997/

You're right though, it is weird because other manufacturers I've dealt with don't charge for RMA.

£15 quid for repairing their faulty product is a yoke. Absolute yoke.

 

[MrGalaxyGuy]

i proceeded to register the product so i can get a speedy replacement/ repair and a check number is required. Does a repair count as a return

 

[smogsy]

im going back a bit but had terrible trouble rmaing my 7990 ocuk agreed it was broken (90%+ corrupted memoey across the screen)
gigabyte said it was fine shipped back, ocuk found fault again shipped it back to gigabyte who said was fine ocuk then decided after almost 3 weeks they gave me a full refund & chased gigabyte.

was very good for me my 7990 turned into 2 980s for allmost the same price.

 

[pp111]

We normally get things sorted in 5 working days, get the RMA number we supplied to the "shop" who should have returned it to us. I'll check whats going on and why you don't have it back yet.

Gigabyte are great. The only problem is that now there is the seller in the chain who is sometimes chronically slow. Without naming names, I sent back a Gigabyte product that had completely died within the warranty and it took darn near a month for the seller to actually check it and forward it to Gigabyte. Then Gigabyte messaged the seller and it took them yet another week to get back to me. Including the seller in the chain is convenient for Gigabyte but it sure as heck isn't for the consumer.

 

[GIGA-Man]

Gigabyte are great. The only problem is that now there is the seller in the chain who is sometimes chronically slow. Without naming names, I sent back a Gigabyte product that had completely died within the warranty and it took darn near a month for the seller to actually check it and forward it to Gigabyte. Then Gigabyte messaged the seller and it took them yet another week to get back to me. Including the seller in the chain is convenient for Gigabyte but it sure as heck isn't for the consumer.

Just so everyone is clear, the official line is : 3 year warranties work as follows.

1st year is supported by customers directly.
2nd and 3rd year are covered by GIGABYTE directly.

We of course will work round this in special cases as required.

 

[GIGA-Man]

£15 quid for repairing their faulty product is a yoke. Absolute yoke.

The cost is not for repair but shipping, we use an expensive service to ensure your card is insured.

 

[MrGalaxyGuy]

@GIGA-Man - I appreciate the clarification, however Amazon offer no support for the my motherboard. They just list a gigabyte website under support for repairs. So then i speak to gigabyte and they send me back to Amazon. Stuck in a loop.

 

[Brandon Who]

I had a Z390 Aorus Pro Wifi motherboard which I had to RMA after it wouldn't allow the system to boot. It took about three days before they even acknowledged the board arrived, and another 2 months before they shipped a refurbished replacement. I would say during these times about 1-2 months is the average wait time.

 

[RichardH754]

Just brought a gigabyte gaming oc 3080, do i need to register for the 4 year warranty??

 

[orbitalwalsh]

Just brought a gigabyte gaming oc 3080, do i need to register for the 4 year warranty??

Yes . 3 yes standard . Hi through website to register the 4th