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Gigabyte RMA Returned un-repaired

To be honest it the whole scenario sounds **** poor on their behalf. The card is clearly faulty and then they cave in basically because they cant be bothered with you continuing to chase it and claim they are doing this as a one off and then to top it off they send you a dinged card....
 
HybridX said:
To be honest it the whole scenario sounds **** poor on their behalf. The card is clearly faulty and then they cave in basically because they cant be bothered with you continuing to chase it and claim they are doing this as a one off and then to top it off they send you a dinged card....
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Yeah, I do agree with you. I mean I wasn’t expecting anything other than to have the issue resolved, which although the card’s a little bit worse they’ve managed to do. It more frustrating them doubling down and still claiming the original card was functioning normally.

I’ve managed to test the card and the same clicking noise is there but only when the case is open and placing my ear next to the it. Not like the other one which could be heard across the room, and fortunately there are no other issues with the card as far as I could tell.

I appreciate gigs-man’s help, but I feel like I shouldn’t have had to get them involved in the first place. I’ll be avoiding gigabyte where I can in the future unfortunately, they do have some nice products.

I’d want to find out how things went for @Pocah if you’ve managed to set up an RMA yet.
 
MeltonMowbray said:
Yeah, I do agree with you. I mean I wasn’t expecting anything other than to have the issue resolved, which although the card’s a little bit worse they’ve managed to do. It more frustrating them doubling down and still claiming the original card was functioning normally.

I’ve managed to test the card and the same clicking noise is there but only when the case is open and placing my ear next to the it. Not like the other one which could be heard across the room, and fortunately there are no other issues with the card as far as I could tell.

I appreciate gigs-man’s help, but I feel like I shouldn’t have had to get them involved in the first place. I’ll be avoiding gigabyte where I can in the future unfortunately, they do have some nice products.

I’d want to find out how things went for @Pocah if you’ve managed to set up an RMA yet.
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Well you know what they say... it takes a lifetime to get a customer and a minute to lose one.
 
MeltonMowbray said:
Yeah, I do agree with you. I mean I wasn’t expecting anything other than to have the issue resolved, which although the card’s a little bit worse they’ve managed to do. It more frustrating them doubling down and still claiming the original card was functioning normally.

I’ve managed to test the card and the same clicking noise is there but only when the case is open and placing my ear next to the it. Not like the other one which could be heard across the room, and fortunately there are no other issues with the card as far as I could tell.

I appreciate gigs-man’s help, but I feel like I shouldn’t have had to get them involved in the first place. I’ll be avoiding gigabyte where I can in the future unfortunately, they do have some nice products.

I’d want to find out how things went for @Pocah if you’ve managed to set up an RMA yet.
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Especially given this thread I decided the repair could take a long time so I decided to live with the rattle until the 11 series is out. I had always planned to get an 11 series card so might as well wait and once I have one Gigabyte can take as long as they like to fix the 1070.
This doesn't really put be off Gigabyte, I mean it's very common in business to assume the customer is an idiot - because, frankly, most of the time they are!! I used to work in an R&D department alongside a support and fabrication & repairs, and believe me the most common solution to customer problems was to plug the device in at the wall socket. I mean customers do make the most DOH mistakes. And it's pretty common for the engineers to be very stubborn in their belief that the customer is an idiot. Gigabyte are being disappointing here, but perhaps predictably so.
Anyway, getting back to the point, I will return the card later this year and report back!
 
MeltonMowbray said:
Yeah, I do agree with you. I mean I wasn’t expecting anything other than to have the issue resolved, which although the card’s a little bit worse they’ve managed to do. It more frustrating them doubling down and still claiming the original card was functioning normally.

I’ve managed to test the card and the same clicking noise is there but only when the case is open and placing my ear next to the it. Not like the other one which could be heard across the room, and fortunately there are no other issues with the card as far as I could tell.

I appreciate gigs-man’s help, but I feel like I shouldn’t have had to get them involved in the first place. I’ll be avoiding gigabyte where I can in the future unfortunately, they do have some nice products.

I’d want to find out how things went for @Pocah if you’ve managed to set up an RMA yet.
Click to expand...

I remember the one GB motherboard I had. I think it was the P67 UD5 which I used as a upgrade from a Q9550 to a 2600K, could'nt hold it bios settings and was very unstable. The competitor was giving me the run around, I rang gigabyte got through to someone on the tech support line. I told the dude my story and what did he say "What do you want me to do about it".... I di have to ring back the competitor in the end and get them to test it, they said there was no issues, ask them to send it to GB them selfs as I did'nt want to deal with them. 2 weeks past nothing, they didn't know what was going on with it and got a refund a few days later.

I don't want to deal with the competitor or the GB again as a result. Asus and AsRock have been rock solid in there boards and there support with the small issues. I had
 
This is why I always recommend people a) pay by credit card and b) always do RMA's through the retailer. I also always get the retailer to give me a list of tests before I send anything in, so I can test it to their standards and take pictures / videos of it failing at my location before I send it in. If the manufacturer then tries to fob them off and they've already agreed with me the item is faulty it is down to them to go back and forth with the manufacturer - and if it goes over 30 days with no resolution you can always fall back on a CC claim to just get a full refund. (If you don't pay by credit card then retailers will always try it on with a reduction for "use", where as a CC company will just give you the whole amount back pretty much no questions asked).
 
So let me get this straight...

You had a fan fault
Gigabyte didn't test the card properly and returned it untouched because they didn't think there was an issue
You sent it back again with GIGA-Man's help, they still claim there's no issue but send you another card anyway (why if there's no issue, Gigabyte?)
The replacement card is physically in a worse condition and has exactly the same issue as your original card, just not as pronounced.


If it were me I'd be going thermonuclear at this point. Surely @GIGA-Man wouldn't be satisfied with this?
 
LePhuronn said:
So let me get this straight...

You had a fan fault
Gigabyte didn't test the card properly and returned it untouched because they didn't think there was an issue
You sent it back again with GIGA-Man's help, they still claim there's no issue but send you another card anyway (why if there's no issue, Gigabyte?)
The replacement card is physically in a worse condition and has exactly the same issue as your original card, just not as pronounced.

If it were me I'd be going thermonuclear at this point. Surely @GIGA-Man wouldn't be satisfied with this?
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It's pretty obvious that they are refusing for some reason to test them horizontally, so it's hardly surprising they didn't notice the fault on the replacement. I suspect giga-man told them to replace it anyway, fault or not, which they did. Thumbs up for giga-man, but ultimately what can you do? If they aren't testing them horizontally then the issue will persist. Half the replacements they send out could well have damaged bearings. They will never know. I mean this really needs something in company policy to change to put the test machines on rotary bases and a noise test written in to procedures.

Once I get an 11 series I think I might repair the fan in my 1070 myself, lol.
 
Morning Fellas,

So, I'm RMA-ing my GTX 970 today. In a very simmilar boat to the OP. As its just short of three years old, whats the chances they send me back a GTX 1060?
(the PCB has sagged to the point where the third fan grinds very loudly, causing all fans to rev to 100% rpm with massive grind noise. I wont be buying a tri-fan GPU without a pcb back plate ever again!)

Wish me luck!
 
GIGA-Man said:
I am going to look into our testing to check.
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Okay, I have just checked with the RMA team. They have said that they did test the cards both horizontally and vertically. Normally I double check it myself but was not in the RMA centre last week, however my team are assuring me it tested fine in both positions.

Let me know what you would like to do.
 
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