My pixel 5 back cracked earlier this month, right in front of the main camera. I didn't notice for a few days as it was a hairline crack so I just assumed my lens was dirty so I kept wiping it thinking as there was some small light flares in my photos but it wasn't too bad until I finally noticed the crack after the issue wouldn't disappear, but then dirt got into the crack a few days later and made it worse. No idea how it cracked, not sure if I had dropped it (I've always had a spigen rugged case on it) or if it was a manufacturing related issue.
I have phone insurance with my bank so paid the £50 excess to use it, they couldn't repair it and had no replacement pixel 5 to send me, so offered me either a pixel 4, samsung s10+ or £599.. took the cash, so not a bad deal especially as I still have the bose headphones. Just need to decide what to do next, pixel 5 had great battery life and was reliable, I was happy enough with it but seems abit dull to just buy the same phone again
Did they let you keep the old one ?