Is the RMA process with them easy enough?
I initially called Customer Services back in March and was told it would have to go away to be repaired. However, I was also told that should it come back and have the same issues, I could have a refund.
I was told the same thing on another call as well.
It went away and a refurbished handset came back. It didn't seem to suffer with as many problems but still had some including the awful signal.
When I was away on honeymoon in August, the screen started to become slow to respond, began to flicker and then within hours completely failed and showed nothing but green lines.
Once home, I took it back to the local store and asked for a refund. I was told I couldn't have one and it would have to go away for repair.
The notes on my account mentioned that I had been told I could have a refund or replacement. I wanted a refund, they wanted to give me a replacement.
A week or so later, I was given a brand new, sealed handset. Same old signal issues with the battery barely lasting 12 hours.
I knew if I took it back again, it would go away for repair so I sent a polite email to the Chief Exec of Currys.
His office replied today stating that because I'd been through so many repairs, I could indeed have a refund.
Part of me is disappointed because it's a cracking phone when it comes to features and the camera, but some of the hardware (specifically the modem) leaves a lot to be desired.
I'll use the Samsung A13 I had to buy on honeymoon for now and then see what the Pixel 7 Pro reviews are like.
It'll either be that or the S22 Ultra or maybe S23 Ultra.
So in answer to your question, CPW repairs were swift and the process pain free but I couldn't get stuck in an endless repair loop with this awful phone.