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Graphics Card Warranties (UK Only) - Let's see how good they really are!

My card was under OC UK warranty as it failed within 18 months and I had extended the warranty with Zotac for 5 years. Annoyingly was told no more 4090s will be stocked which means no more Zotacs and my
5 warranty now means very little. Offered a MSI Suprim X (3 years warranty from date of original purchase) which means I will get 18 months more warranty rather than 3.5 years more or I could have had a refund.
Probably should have gone with the refund but opted for the Suprim X. Didn't hear any comms when I decided on that option and phoned and a guy tried to get me to accept a water cooled Suprim (apparently VRMs get hot so they don't perform well)
or some B grade stock which was entirely inappropriate and I declined. Overall I'm a little dissatisfied with the outcome as I've effectively lost 2 years warranty on a card that I specifically bought because of the long warranty.
 
yeah loads like flashing these l;ong warranty times as piece of mind but when it comes to it they dont want to honour it 100% but start offering cutbacks or the bare minimum legal amount after fair usage
 

Scam Warning: MSI Exposes 600,000+ Warranty Records​



Zotac's Big Mistake | Consumer Warranty & Business Data Exposure​



Just a heads up if you have an RMA/Warranty claim with these companies as your data maybe leaked and can cause you a scamming issue.

Seems there is also another company with these issues but not named yet as they are probably being warned of data leaks and to patch it before being named too, I will add the company name later once released. So step with care if contacted by scammer pretending to be MSI or Zotac.
 
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Nelly said:
geI94u6.png
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Does this still stand today?
 
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I guess I get to test out Gigabyte. My 3080 is having issues with games crashing. Either way, I described the problem, gave them the Windows Event log info and described everything I've tried to fix it. The last thing I did was build a new PC due to upgrading to a 9800X3D, still have the issues when that's the only old part.

I sent them a message on the 10th, just waiting to hear back from them. My 4 year warranty expires on the 11th of Jan.
 
Well we're not off to a good start, ticket was opened 8 days ago and I haven't received a response. Hopefully they're just busy because of Christmas and this isn't a sign of things to come.
 
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Gigabyte replied and say to contact the retailer to process the warranty through them, the retailer says the warranty is 3 years, not 4 so has expired and are refusing to help. This is despite the warranty checker and registration email confirming 4 years. I have replied to Gigabyte to tell them what the retailer say, I hope it doesn't take another 9 days to get a response.
 
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benjii said:
Gigabyte replied and say to contact the retailer to process the warranty through them, the retailer says the warranty is 3 years, not 4 so has expired and are refusing to help. This is despite the warranty checker and registration email confirming 4 years. I have replied to Gigabyte to tell them what the retailer say, I hope it doesn't take another 9 days to get a response.
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I'm guessing you reg'd the card with Giga within 30 days of purchase? That usually extends the warranty to 4.
 
I thought Gigabyte had a direct RMA, but it's through the retailer now?

I know through the retailer should be quicker, but too many try to worm out of it now with partial refunds because they don't want to send the card to rma for you :(.
 
Nelly said:
Who knows . . . I'll have a look at it again this week. :)

Edit: Looking into it as from 22 December 24, will update ASAP :)
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hows that update going? very keen to know, what with the new cards going on sale 24th/30th (last i saw, amd were rumourued to be releasing on 24th?!)

ive been nosing myself a little, but cant find anywhere near the detail as in the OP
 
It's taken 30 days to get 2 responses from Gigabyte support, I'm still waiting on them to respond to my last question. However, my warranty expires today. Regardless of that, they appear to be trying to get me to agree to terms for a direct RMA that aren't mentioned at all in the terms and conditions of their warranty (I know, I checked!).

You may contact our UK service center for the alternative solution. However, the case can only proceed if you agree to the following terms:

1. You are responsible for to-and-from freight charge to our UK service center.
2. The item will only be repaired if there is no customer induced damage and repairable.
3. If the damage is not covered by warranty or not repairable, the service center will return the device as it is (without repair).
4. Swap/credit/refund can only proceed through your retailer.
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Note the part I bolded. I asked them to clarify where it says this, because my concern is as they offer 4 year warranties, it's highly likely that they won't have spare GPU or parts to fix them near the end of a warranty due to the cards being 1 or 2 generations old. So, based on this, they'll just send it back still broken. Either way, I asked about that on the 30th of December and haven't heard back since.

In my desperation to get a 3080 amidst the crypto boom, I bought my GPU from a highstreet retailer named after a food. My only option to get them to honour my warranty is small claims court at this point. I shall not make the same mistake for the 5000 series and will just buy from OCUK.
 
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gimmefitty90 said:
hows that update going? very keen to know, what with the new cards going on sale 24th/30th (last i saw, amd were rumourued to be releasing on 24th?!)

ive been nosing myself a little, but cant find anywhere near the detail as in the OP
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Nvidia Founders edition info is still accurate, I've also read someone ordering direct, but instead of receiving from Nvidia, it came from a competitor, can't really say more, as I don't wish to break forum rules.

I mention this, as a few year ago at least if you ordered direct, you would receive direct, I guess Nvidia find it less hassle letting another retailer do everything, although RMA is still done via Hong Kong.
 
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benjii said:
It's taken 30 days to get 2 responses from Gigabyte support, I'm still waiting on them to respond to my last question. However, my warranty expires today. Regardless of that, they appear to be trying to get me to agree to terms for a direct RMA that aren't mentioned at all in the terms and conditions of their warranty (I know, I checked!).

Note the part I bolded. I asked them to clarify where it says this, because my concern is as they offer 4 year warranties, it's highly likely that they won't have spare GPU or parts to fix them near the end of a warranty due to the cards being 1 or 2 generations old. So, based on this, they'll just send it back still broken. Either way, I asked about that on the 30th of December and haven't heard back since.

In my desperation to get a 3080 amidst the crypto boom, I bought my GPU from a highstreet retailer named after a food. My only option to get them to honour my warranty is small claims court at this point. I shall not make the same mistake for the 5000 series and will just buy from OCUK.
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I'm probally going over some stuff you already know, but I found some newer information compared to my last update last year for Gigabyte >> https://www.gigabyte.com/Support/ServiceCenter/Consumer

Looks like Gigabyte UK have moved to a larger service center within the last year or so, see below.

9cXmDnW.png


BmUyDuG.jpeg
 
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Nelly said:
I'm probally going over some stuff you already know, but I found some newer information compared to my last update last year for Gigabyte >> https://www.gigabyte.com/Support/ServiceCenter/Consumer

Looks like Gigabyte UK have moved to a larger service center within the last year or so, see below.
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Thank you. I was going to wait and see what they said in response to my ticket, but I may well try that email instead. My warranty did expire 2 days ago though. :rolleyes:
 
benjii said:
Thank you. I was going to wait and see what they said in response to my ticket, but I may well try that email instead. My warranty did expire 2 days ago though. :rolleyes:
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I have a feeling you might have got through to Taiwan. I've read in the past Gigabyte UK contacting their head office to authorise replacement, or newer same, or better spec GPUs if a repair cannot be done.

Gigabyte in the USA seem like they are useless compared to the UK, although not really looked deep into very recent RMAs.

Northwest Computer Repair is based in Washington, USA. The video below is ONLY for Gigabyte USA I presume, NOT Gigabyte UK.

 
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Nelly said:
I have a feeling you might have got through to Taiwan. I've read in the past Gigabyte UK contacting their head office to authorise replacement, or newer same, or better spec GPUs if a repair cannot be done.

Gigabyte in the USA seem like they are useless compared to the UK, although not really looked deep into very recent RMAs.

The video below is ONLY for Gigabyte USA, NOT Gigabyte UK.
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That sounds likely. The tone and wording of the first email was odd and condescending!

We are sorry to hear about the situation. Further testing or examination to your graphics card might be required. Meanwhile, because we can hardly define the root cause without looking at the platform, kindly contact your supplier (where you bought the product) and they shall follow a standard warranty/repair procedure.
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