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Graphics Card Warranties (UK Only) - Let's see how good they really are!

My card was under OC UK warranty as it failed within 18 months and I had extended the warranty with Zotac for 5 years. Annoyingly was told no more 4090s will be stocked which means no more Zotacs and my
5 warranty now means very little. Offered a MSI Suprim X (3 years warranty from date of original purchase) which means I will get 18 months more warranty rather than 3.5 years more or I could have had a refund.
Probably should have gone with the refund but opted for the Suprim X. Didn't hear any comms when I decided on that option and phoned and a guy tried to get me to accept a water cooled Suprim (apparently VRMs get hot so they don't perform well)
or some B grade stock which was entirely inappropriate and I declined. Overall I'm a little dissatisfied with the outcome as I've effectively lost 2 years warranty on a card that I specifically bought because of the long warranty.
 
yeah loads like flashing these l;ong warranty times as piece of mind but when it comes to it they dont want to honour it 100% but start offering cutbacks or the bare minimum legal amount after fair usage
 

Scam Warning: MSI Exposes 600,000+ Warranty Records​



Zotac's Big Mistake | Consumer Warranty & Business Data Exposure​



Just a heads up if you have an RMA/Warranty claim with these companies as your data maybe leaked and can cause you a scamming issue.

Seems there is also another company with these issues but not named yet as they are probably being warned of data leaks and to patch it before being named too, I will add the company name later once released. So step with care if contacted by scammer pretending to be MSI or Zotac.
 
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Nelly said:
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Does this still stand today?
 
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I guess I get to test out Gigabyte. My 3080 is having issues with games crashing. Either way, I described the problem, gave them the Windows Event log info and described everything I've tried to fix it. The last thing I did was build a new PC due to upgrading to a 9800X3D, still have the issues when that's the only old part.

I sent them a message on the 10th, just waiting to hear back from them. My 4 year warranty expires on the 11th of Jan.
 
Well we're not off to a good start, ticket was opened 8 days ago and I haven't received a response. Hopefully they're just busy because of Christmas and this isn't a sign of things to come.
 
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Gigabyte replied and say to contact the retailer to process the warranty through them, the retailer says the warranty is 3 years, not 4 so has expired and are refusing to help. This is despite the warranty checker and registration email confirming 4 years. I have replied to Gigabyte to tell them what the retailer say, I hope it doesn't take another 9 days to get a response.
 
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benjii said:
Gigabyte replied and say to contact the retailer to process the warranty through them, the retailer says the warranty is 3 years, not 4 so has expired and are refusing to help. This is despite the warranty checker and registration email confirming 4 years. I have replied to Gigabyte to tell them what the retailer say, I hope it doesn't take another 9 days to get a response.
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I'm guessing you reg'd the card with Giga within 30 days of purchase? That usually extends the warranty to 4.
 
I thought Gigabyte had a direct RMA, but it's through the retailer now?

I know through the retailer should be quicker, but too many try to worm out of it now with partial refunds because they don't want to send the card to rma for you :(.
 
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