• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

Graphics Card Warranties (UK Only) - Let's see how good they really are!

The end of the saga is they closed my ticket, said replacement isn't a guarantee and said I'm welcome to contact them again! I didn't ask for a replacement, just to point it where it says I can only get replacements through the retailer. I guess I can try the service centre email, but now with my warranty expired I'm not expecting much.
 
Last edited:
benjii said:
The end of the saga is they closed my ticket, said replacement isn't a guarantee and said I'm welcome to contact them again! I didn't ask for a replacement, just to point it where it says I can only get replacements through the retailer. I guess I can try the service centre email, but now with my warranty expired I'm not expecting much.
Click to expand...
If you have evidence that you contacted them before the warranty expired then it should still be valid.
 
I have contacted the email Nelly suggested, attached a pdf of my tickets and explained the issue. The wait is back on.
 
Last edited:
whats the score with zotac these days , opened a ticket with ocuk 10 days ago after a 3080ti is having issues. and just been blanked even though page 1 says "if bought from ocuk they will deal with it" so finding out here seeing as ill probably get an answer faster
 
marcus_667 said:
whats the score with zotac these days , opened a ticket with ocuk 10 days ago after a 3080ti is having issues. and just been blanked even though page 1 says "if bought from ocuk they will deal with it" so finding out here seeing as ill probably get an answer faster
Click to expand...
So far as I'm aware, you have to register with Zotac for the extra 2 years of the 5, so I'd assume they expect you to RMA with them directly? I don't know if OCUK would handle it, but it does say 5 year under Zotac cards.
 
I thought the Gigabyte rma process was a joke, when my 1080ti had a fault after 9 months they told me to send it in with cash in the box for the return postage, I had no cash as it was during covid so they said they would not do an RMA, dude on the emails was really rude as well claiming he had never heard of a 1080ti having faults etc... never bought Gigabyte again.

Similar with Asus and a 5 year warranty they had with a "Tuf" motherboard. (I know thjis is about GPU's) mobo was 3.5 years old and ram slot was faulty so I asked if I could send it in for an RMA, they said they didn't honour the 5 year warranty on motherboards anymore and they changed it to 3.
took me weeks of emailing before they finally agreed to RMA it as a "goodwill gesture" despite it being on the box that it was 5 year warranty anyway, then they claimed it had no faults despite one ram slot not working in the slightest.
I sent it back yeat agian and then they found the fault in the end. took 2 months overall.
 
Monkeyboysteve said:
I thought the Gigabyte rma process was a joke, when my 1080ti had a fault after 9 months they told me to send it in with cash in the box for the return postage, I had no cash as it was during covid so they said they would not do an RMA, dude on the emails was really rude as well claiming he had never heard of a 1080ti having faults etc... never bought Gigabyte again.

Similar with Asus and a 5 year warranty they had with a "Tuf" motherboard. (I know thjis is about GPU's) mobo was 3.5 years old and ram slot was faulty so I asked if I could send it in for an RMA, they said they didn't honour the 5 year warranty on motherboards anymore and they changed it to 3.
took me weeks of emailing before they finally agreed to RMA it as a "goodwill gesture" despite it being on the box that it was 5 year warranty anyway, then they claimed it had no faults despite one ram slot not working in the slightest.
I sent it back yeat agian and then they found the fault in the end. took 2 months overall.
Click to expand...
See this worries me and yet the TUF is one of the cards I actually like the look of. lol
 
This thread is a constant reminder of the absolute necessity of using S.75 - Especially for something as expensive as a graphics card.
Put £100 of the purchase.on a credit card (or the whole amount, even if you pay it off immediately), then the card company are equally liable for the goods.

If EVGA don't honour the 10 year warranty on my 2080Ti (January 2018, so still 3 years of cover), then Amex will...
 
EquiumDuo said:
See this worries me and yet the TUF is one of the cards I actually like the look of. lol
Click to expand...
This was years ago TBF. No idea how they are now. Don't want to find out tbh.

Wish evga would come back, I only used their warranty many many years ago but they had amazing customer service and had the best warranty by far.
 
You must log in or register to reply here.
Back
Top Bottom