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Graphics cards **WAS** not working, But OcUK sorted me out a peach!!!

clayer said:
hi i dont know if this is any help but i installed 2x 290x in new build had endless problems with restarts tested each gpu separately both were fine had my psu tested at local pc retailer 1200w corsair eventually purchased a 1200w super flower never had a restart since.

it may have been a lead or the psu was struggling under load as even disabling 1 gpu i still had restarts.
the psu is highly overlooked but is 1 of the most important components in a pc.
i know how you feel i was pulling my hair out and almost gave up, was close to taking rig outside and giving it a dam good beating.
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PSU is such a key component. One part you just can't afford to skimp on.
 
Same problems with my 2x7990's

Turned out to be unreliable PSU and PCI power.

Swapped out to a Corsair 1200 and problems went away.
 
The PSU has already been tested with the same build.

I have replaced all the leads.
I cannot afford to buy another PSU -

This PSU was hardly skimping either.

I am absolutely frustrated and really upset that they cant just take them back and refund them.

If there " working " they should really so I can end my ****ing ******** misery.

:mad:
 
arc@css said:
Have you contacted 5UB via customer services? If not, I'd do that and explain your predicament.
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Yeah I have I just get directed back to the CS thread.

As they have already tested the cards they will only now send them back to Powercolor.

They determined them fine when obviously from my pov they definitely are not.

So if they send them back to powercolor and powercolor does tests doesn't find fault because there not using them for extended gaming like me?

For example they worked for 30 mins to an hour in Eve yesterday then I had 22 crashes in 5 mins then again for a few mins and more crashes. Btw this happens all the time in every game even crashes at desktop level when doing things that push the cards.

My point is that there is obvious instabilities.

If OCUK deem them fine I just want them to take them back because **** this.

I had a 780 Ti in this very same system and had NO problems I have also had a 290x with no issues.

:(
 
I'm sorry to hear that. It makes me wonder if testing procedures need to be looked at?

I don't really know how involved a test is, and for how long?
 
arc@css said:
I'm sorry to hear that. It makes me wonder if testing procedure needs to be looked at?

I don't really know how involved a test is, and for how long?
Click to expand...

Apparently they tested the cards for nearly 3 days at OCUK...

I can run any game and I will get crashes in the space of an hour.

Constant black screens and driver crashes.

Just seems like no ones listening.

This is after I spent nearly £3000 at OCUK tbh so. :mad:
 
I expect you've already thought of this, but have you considered that there may be another piece of hardware causing a conflict? I appreciate that other cards worked with no issues, but still, this immediately came to mind when I read your post.


Edit : I'll have a little read of the thread. :)
 
Last edited:
arc@css said:
I expect you've already thought of this, but have you considered that there may be another piece of hardware causing a conflict? I appreciate that other cards worked with no issues, but still, this immediately came to mind when I read your post.


Edit : I'll have a little read of the thread. :)
Click to expand...

Yes sir, ive replaced the motherboard tested the PSU.

Replaced the ram tried the ram in different slots or 1 stick of ram on its own etc etc

The hard drive has no issues lol I cant think of much else.

Ive tried diff bios and yes I use separate pcie cables.

Allnames is truely perplexed.

First time I have had this many issues.
 
Will someone from ocuk respond please.. I am sick of this.

All Bailey will offer after months of trouble shooting and even an Rma is to send them to the manufacturer.

What a load of ********.
 
Goodwill returns policy
The good news is that most retailers choose to provide a 'goodwill' returns policy offering an exchange, refund or credit note for most returns.
And if your item was bought online, over the phone, or by mail order you have additional rights to return it under the Distance Selling Regulations.
Check returns policy before you buy
You can only return non-faulty goods for an exchange or refund if the retailer has a returns policy.
It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it.
Under the Sale of Goods Act you have a statutory right to return something and get your money back if it's faulty.
But you're only entitled to a refund if you return it within three to four weeks, otherwise you can get a repair or replacement.
Returns policies are usually displayed on receipts, on signs in-store and online.You can also ring the shop's customer services line to find out its returns policy.
Most retailers impose time limits for returning non-faulty products, such as 28 days, but many extend around Christmas for example, so you might have more time than you think.
If you paid by credit card, you also have extra protection under Section 75 of the Consumer Credit Act.
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Although your item is deemed not faulty, it does not work with your system, even though you have tried everything! Demand your money back/credit note and go with Nvidia, your system is not liking something.

Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
You can ask the retailer to do either, but it can normally choose to do whichever would be cheapest.
If the retailer refuses to repair the faulty goods, you may have the right to arrange for someone else to repair them and claim compensation from the retailer for the cost of doing this.
If the retailer refuses to provide any remedy, such as replacing the item, you can either have your money back minus an amount for the use you've had of it, or keep the item and get a reduction on the price you paid.
If you're having problems and the shop won't repair or replace or replace your goods then it should be reported to your local Trading Standards department as they are breaching your statutory rights.
It's worth telling the shop that you're going to do this as this could mean your complaint is then dealt with.
If the retailer fobs you off, or blames the manufacturer, think about using your guarantee or warranty.
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