Gutted
- Thread starter Helo
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Soldato
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- 23 Feb 2010
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- Hereford
I just built my mate a sandybridge system and the retention clip was the tightest I have ever dealt with, was almost to scared to push it all the way down.
Thats how all Asus boards come. I only ever have asus boards and none of them are shrinwrapped boxes or sealed bags.
If the socket was at fault however i would pursue the matter with asus
The most likely reason those two photos show different amounts of screw thread sticking out the back is that the screws are slightly different lengths. Wouldn't be remotely surprising accross different batches or even suppliers of fasteners. Also, there is no adjustment in the socket anyway - there is no height carefully set by this screw. Just gets screwed in and that's it. And even if it really was somehow too tight due to some manufacturing defect, I really can't see how that would do that damage to the pins.
And what's with the opened box stuff now? You going for manufacturing defect or it's been tampered with? Better choose one and stick to the story!
And what's with the opened box stuff now? You going for manufacturing defect or it's been tampered with? Better choose one and stick to the story!
Soldato
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- 10 Jun 2010
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When did I say otherwise... very confused.
Helo faulty retention latch does not bend pins in that way.. The pins are bent in about 6 different directions if you look at it. If you placed the cpu in the slot correctly the pressure would have been even across all the pins and then you get the nails effect (they are very strong when placed under even load). Even if something was wrong you would have bent them all in one direction if the cpu was placed in the slot correctly. Your case it's easy to see you either got the board looking like that (which I don't believe you would have put a CPU in that socket if it was like that) or you clearly messed up some how and to me looks like you ran a cloth over the socket and the pins got caught on it. Sorry Helo but I have been putting PC's and servers together for over 25 years and never seen that sort of damage to a cpu socket unless I dropped something in the socket eg a screwdriver and even then I was able to unbend the pins back to their correct positions.
Send the board to ASUS and ask them to repair the socket and don't give ASUS the lines it came like that or they will send you the board back and not repair it.. So be nice to them and save yourself the headaches now.. Most of the people on this forum are I.T people and we do this sort of thing for a living and we clearly see USER ERROR here...
Contact details for ASUS..
http://support.asus.com/contact/contact.aspx?SLanguage=en-us
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Thats how all Asus boards come. I only ever have asus boards and none of them are shrinwrapped boxes or sealed bags.
If the socket was at fault however i would pursue the matter with asus
if none of your boards came in sealed bags i'd be seriously considering another supplier
if none of your boards came in sealed bags i'd be seriously considering another supplier
It is pretty normal, pretty sure none of my Gigabyte boards purchased from lots of different retailers and sources have ever had seals on them. You also have to bare in mind that most retailers do spot checks on certain products before logging them into their stock system.
you may think that it's pretty normal. but if you purchase something that requires shipping with a security/interference seal on it and that product arrives with damage to it, well then who is responsible?
not meaning to be offensive but that statement counts for nothing, if a retailer opens sealed goods it's their responsibility to prove that the said opened goods were fit for sale.
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Associate
- Joined
- 12 May 2005
- Posts
- 1,785
Building computers isn't for everyone.
It looks like he got confused and put the paste into the socket, then started hitting it with a hammer in frustration. Asus will need some convincing...
It looks like he got confused and put the paste into the socket, then started hitting it with a hammer in frustration. Asus will need some convincing...
I never said it was acceptable, I said it was normal regardless the retailer. As for the spot checks, most retailers have systems in place to make sure that the goods leaving are fit for sale.
Helo seemed obessed with the fact that there was no sign of sealing on the box or the anti-static bag, but I can't recall the last time a motherboard arrived to me from a retailer with any signs that it was sealed by the manufacturer or the retailer. Therefore your comment "if none of your boards came in sealed bags i'd be seriously considering another supplier" is a bit odd.
Lets be honest though, how exactly does a factory or retailer sealed product help prove that you didn't damage it? Most retailers have a time limit that you have to inform them of damage and then it is down to them to prove otherwise or replace the goods.
7 Day Cooling Off Period & Cancellations
The DSR Regulations state that consumers have the right to what is commonly referred to as a 7 day cooling-off period. During this time the consumer is entitled to examine the goods as they might do in a shop. If they change their mind, the consumer is allowed to cancel the purchase and receive a full refund within 30 days, making the goods available to be ‘restored’ to the supplier. If agreed before the purchase, the consumer might be asked to foot the return postage charge. However if the goods were deemed faulty, having been kept in good condition by the consumer, then the supplier must offer a replacement, repair or even compensation.
think you have a hard time on this,best bet really is to send it back to asus let them replace the damaged part,you just be wasting your time rma to ocuk.
The DSR Regulations state that consumers have the right to what is commonly referred to as a 7 day cooling-off period. During this time the consumer is entitled to examine the goods as they might do in a shop. If they change their mind, the consumer is allowed to cancel the purchase and receive a full refund within 30 days, making the goods available to be ‘restored’ to the supplier. If agreed before the purchase, the consumer might be asked to foot the return postage charge. However if the goods were deemed faulty, having been kept in good condition by the consumer, then the supplier must offer a replacement, repair or even compensation.
think you have a hard time on this,best bet really is to send it back to asus let them replace the damaged part,you just be wasting your time rma to ocuk.
Associate
- Joined
- 3 Apr 2010
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- 51
Didn't ask for your life story mate, calm down. Nobody cares about whatever went wrong for you in childhood.
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For what its worth i've seen the mother board in the flesh and there is no thermal paste in, on, or around the pins of the socket, the screw at the back does look badly fabricated to my amature eye and it is effecting the retention clip, I would say adversely.
I can confirm also that contrary to popular speculation the op is far from being a thirteen year old school boy - that being said, I am however someone who has spent thousands of pounds in oc's over the years & I think their refusal to even accept the return of the board (even when the op agreed the fee they said they would charge for an engineer to assess the board) makes me confident that I shall seriously consider taking my business else where in future.
all the best..
good day evereyone!!
I can confirm also that contrary to popular speculation the op is far from being a thirteen year old school boy - that being said, I am however someone who has spent thousands of pounds in oc's over the years & I think their refusal to even accept the return of the board (even when the op agreed the fee they said they would charge for an engineer to assess the board) makes me confident that I shall seriously consider taking my business else where in future.
all the best..
good day evereyone!!