help needed please

[ShiWarrior]

Internet is now crap and slow, please read on...


When we are on Plusnet the configuration was as follows:


Router upstairs in my room

My PC is connected via wire

i have another wired cable heading downstairs "outside" into the office downstairs

I also have another PC connected to my router, but this is via the electrical socket via some Tp-link Home plugs (i didn't buy this)

we also have yet another TP-link Home plug connected (via electrical socket) in the living room for the SKY / TV




CURRENT CONFIGURATION IS AS FOLLOWS:


We now have been switched over to Sky broadband

So what someone has done whilst I was at work, is connect the Sky Router into the phone socket DOWNSTAIRS

Unplugged the cable that went into the back of the office PC downstairs that was connected to the router upstairs

So now the office computer is now connected into the SKY router and the rest is still the same above



Now my PC upstairs is so slow that websites don’t load sometimes (ocuk forums seems unaffected?)



What can I do ?



I would like to take the sky router out personally, but that’s not an option at this time



What I’m thinking:

Plug in a cable that goes up stairs into the sky router

Reconfigure the Nettgear router to talk to the sky router better

And then I can move the home plugs to the sky router away from my netgear upstairs

I don’t understand how it is all working (even barely)

Basically I am seeing one phone line downstairs, Sky router is plugged into that, 1 PC is connected to it

2nd phone line upstairs connects to my netgear router that is connected to my PC and also connects to 1 home plug (with a 3rd home plug connected to sky)



diagrams would help ?


so what can I do ?



Thanks

 

[ShiWarrior]

A diagram would help, yes.
What was your expected speed? Have you tried any troubleshooting on the sky help website?

no, i can hardly use the internet, im mainly using 4G on my phone currently

 

[ShiWarrior]

Hope you can see this

 

[ShiWarrior]

You've mentioned two routers?

yep

1 upstairs
1 downstairs

upstairs one is into phoneline upstairs

the new router downstairs is plugged into another phoneline, downstairs

 

[ShiWarrior]

Yeah 2 routers here is sounding like a bit of headache. Don't quite understand why. Surely Sky Router downstairs. And then just homeplugs in the other rooms? Or failing that a switch upstairs?

i need my Wifi 6 router , so that's not going lol

 

[ShiWarrior]

I got a pic of the back of the sky router

 

[ShiWarrior]

Does the phoneline upstairs have a separate broadband connection?

Good question

When it was installed years ago as far as I'm aware the Internet line went upstairs first

 

[ShiWarrior]

Does the phoneline upstairs have a separate broadband connection?

How do I check this?

 

[ShiWarrior]

Show a picture of the back of the Router upstairs please, if you can.

Sure

 

[ShiWarrior]

Not sure why your netgear router is plugged into an upstairs phoneline? Not that it should make any difference

Looks like your router is connected via homeplug to downstairs? but where does either of the downstairs homeplug units connect back to the router?


Ideally you want your router to be set into access point only mode if possible, if not it needs replacing with a wireless access point/range extender that has multiple ethernet ports (or a separate gigabit switch and access point).

there is a homeplug connected to it, thats for my dad in the 2nd room to get emails and the like on his PC

 

[ShiWarrior]

Cheers,

Where is the cable going that's plugged into the "internet" socket?

into the wall, ill upload a pic of the other end
gimme a sec

 

[ShiWarrior]

into the wall, ill upload a pic of the other end
gimme a sec

It's connected to my drayrek modem then into the wall like this

 

[ShiWarrior]

It's connected to my drayrek modem then into the wall like this

Draytek

 

[ShiWarrior]

So how are your Router and the Sky router connected?


What is this doing? Are you paying for your own FTTC connection or not?

nope
1 internet provider, sky
no fibre

 

[ShiWarrior]

Now we are getting somewhere I am presuming your dreytek modem is where your old internet used to come in?

yeah

line comes in upstairs, connects to my Draytek modem, which then goes to my netgear router

but the pc downstairs is not connect to it in anyway now, it has its own sky router

 

[ShiWarrior]

So how are your Router and the Sky router connected?

1 is pplugged into the pphone line socket upstairs, the sky router is also doing the same downstairs (but we used have the landline phone connected to this, its now plugged into the sky router i think)

 

[ShiWarrior]

so your draytek is now redundant, as is the upstairs phone socket.

So how is your netgear connected to the Sky router?

its not

 

[ShiWarrior]

Is this network cable still there? It's just unplugged? It's still there than this is what you should do.

yeah its "unplugged" now, as it used to connect to my mums pc, nothing is on that line that goes "outside" from upstairs to downstairs

let me read the rest and get my head round it

 

[ShiWarrior]

Is this network cable still there? It's just unplugged? It's still there than this is what you should do.

Plug out the draytek modem from the back of Wifi 6 router. Plug out the homeplug too.

Plug the "outside" cable into the Sky router at one end and into an ethernet port on your Wifi 6 router upstairs.

Go into the setup of the Wifi 6 router and set it up in access point mode.

right , gotcha

that sounds like a good plan

so what do we do with the home plug that's connect to another pc and sky TV? oh, yeah i bought a switch box for this ready to plug into the sky router , yeah ??

 

[ShiWarrior]

the new sky tv box is old, only the sky Router is new