Help with new Seagate drive not being seen

they will not clone the data. if you look in the hd manufacturers terms, they normally state clearly they wont handle data recovery as part of the warranty. i spent 2-3 hours on the phone with the US seagate support line about the general issue with this particular drive and as far as i can tell, they will not acknowledge the problem with these drives as it has not been flagged in their "statistics" yet. i personally get the impression this is rubbish, considering the number of posts i have seen with this EXACT problem.

i pointed them to the numerous people on the net with exactly the same problem etc and tried to get the message across to look into it and was assured that when problems with drives come up, they do have tech guys looking into them. but at present apparently none of theirs have noticed this as a problem and their tech guys apparently cannot reproduce it. i kept getting the usual "seagate sell xxxx drives and only a handful of people on the internet are finding problems with them bla bla" spiel, which is quite clearly rubbish. they MUST know about it!

i tried though. id advise others with this problem to ring in as well and spend time trying to get the message across. it is freephone so you have nothing to lose really apart from a bit of time. i rang the US support line myself which can be found on the contact pages. the supervisor (i eventually asked to get put through to because i was getting nowhere with the first support agent) was called dustin lopez from memory and was much more helpful than the initial guy i was speaking to for a while. only way they are going to seriously look at it if more people spend time talking to them about it and give some details about their system.

this whole thing has been handled irresponsibly at best so far and i am not really sure seagate will change their stance very soon. i hope i am wrong as i have been using seagate drives for years. maybe they will release a fix a few months down the line? i really hope so because i do not fancy paying £300-£400 for data recovery and having yet another manufacturer crossed off my list to buy
 
Duno how many ppl actually bother to ring in and complain, i never do as i see it as a waste of time as they will deny any probs, cos i dont see it helping. Instead i just moan on some forums like these cos well problem shared blah blah.

Most PR of companies will deny anything and everything. Only other company's will they listen to like a retailer and it wont be public.

I think their is a freedom of information act so i guess someone could request rma figures for the 7200.11 series to get a ball figure of how many has been found with these probs but might be hard to get the info as ppl on first line support probably wont acknowledge the law exists for this freedom of information act.

At the end of the day they have ** money they don't care about the future cos there's millions of replaceable customers to take over from ** business to them.
 
yeah i dont doubt it. but the only way we are going to get their attention is by making some noise, or somehow getting this into the public eye. one or two of us talking about it on a forum isnt really helping much IMO. is there a relevant trading authority this problem can be reported to? some governing body or some kind i mean. suppose theirs always watchdog too haha

interesting about the RMA thing though. could you find out some more details about it? i have never even heard of such a law myself. id be willing to follow it up if you can dig out some info on it!
 
http://en.wikipedia.org/wiki/Freedom_of_information_act#United_Kingdom
http://www.foi.gov.uk/yourRights/coverageguide.htm

Hmm it might be just freedom of info concerning government info not company's. I first heard about it when reading about tv licence stuff and someone emailing them using the freedom of info act to get certain info.

Btw i duno but do OfCom do regulations on everything or just certain things? Because the FOI act could ask them i think. But i would think only if they have the info which they probably dont.
 
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Nothing spreads faster than a bad reputation - if Seagate up and admitted a 'fault' with their drives they know they could kiss goodbye to sales, and they work on a small enough margin already. They sure as hell aren't going to admit a 'maybe' problem to an end user. You have the power in the end though - go buy a WD, or a Samsung :)
 
i don't know. i think it is much much worse if there is a problem and a company buries their head in the sand, rather than simply putting their hands up and acknowledging it. suppose that is down to the individual though.

i do know that fairly recently they publicly announced something about their 1.5tb drives - a fix for it. im hoping something similar comes out for these drives too
 
And another one seems to have died on me this morning :mad:: ST31000340AS (Seagate 7200.11 1TB SATA-II in Raid 0 config). Just finished recovering from my previous Raid 0 disaster, after 2 weeks of reinstalling and tuning all the software, playing with various stripe sizes, installing FSX (i have quite a complex set up with all the addons, sceneries, textures, plus key assignments alone take the whole day to set up). Everything worked flawlessly :D

Thought brilliant, all is done need to defrag, left it overnight (JKDefrag). Wake up this morning, Vista switched from Aero to basic, went to control panel to check and it immediately BSODed (something about *VOLUME*, Vista is set to autoreboot on BSODs). Rebooting...the drive disappeared from the array. Turn it off then back on, the drive appears in the array but with "Errors encountered" message. Tried booting into Vista again, it gets stuck on crcdrive.sys. Then tried chkdsk, it complains about insufficient space and dies (80Gb out of 2TB used only). Connected a separate HDD (the good old Raptor) with Vista installed and tried copying files manually, it slows down to about 9mb/sec and then dies.

I'm really really ****** off right now, seriously considering returning all the chrismas pressents I bought and getting myself Intel X25-M! :mad:
 
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I know how you feel mate, it takes a screwed RAID array to make you feel really helpless. I reached the point where I gave up on RAID - just caused too much hassle. Fine while they worked, impossible to fix when broke.
 
Just Got Burnt.

Got Mine in October, It was a new Seagate Barracuda 7200.11 500GB SATA-II. everything was fine. I had 500GB of very precious information there.

After 2 moonths. it disappeared from the boot-up screen and Xp couldn't see it.

Tested on friends PC and the exact same problem.

I changed sata cables and used different sata ports with no luck. I even took off and replaced the jumper.

However it did spin up and make the usual noises when turned on. RMA

Gutted no Backup so 500GB of Important Data work Gone!
 
it is an extremely common and extremely specific problem. i am just hoping seagate acknowledge it when they find a fix (i damn well hope they are working on a solution!)

this is just one thread on their official forums about the problem

as far as i am concerned an RMA is totally pointless because the drives will just continue doing the same thing. that is why i am waiting for a fix instead. apparently the problem is due to the drive being shown as busy (which is why the HD LED stays solid even when the drive cannot be detected in BIOS)
 
SkeeterPSA said:
Well ocuk agreed to change the drive to a sammy f1 500gig if the rma is successful. So u can ask for a diff make drive u know.
Click to expand...

Lets hope they will do that for me.

because RMA is Pointless, as the Hard disk is Just like a Time Bomb, waiting to go off.


lost 500GB of Important Information, Work and Uni stuf :mad:
 
Ok they agreed to swap it with the sammy f1 500gig after 5-7 days for testing and they will e-mail me with an update on progress.

I will never use Barracuda again!

Thanks
 
if there are known problems with this drive, which after reading this thread, there obviously is. then i think it is the responsibility of ocuk to stop selling them and to tell the seagate rep to stick his drives where the sun dont shine until they get it sorted. they have enough good hdd in thier line up and dont need seagate in there. i have been using ocuk for many years and service is second-to-none but they owe it to thier customers not to sell theme goods with service issues


gigabyte p35 dsl
e4300 @ 2.6 arctic pro 7
8800 gt 512mb
2 gb xms 6400
x-fi extreme
logitek 5.1
 
Got my sammy 500g this morning as replacement for the dreaded seagate drive. Its ice cold tho so gona let it warm to room temp before doing anything with it.

@ Henry, i agree totally. They should stop selling them if there is a prob and its a wide scale prob which it seems to be i.e all ticking time bombs kinda thing.
 
Henry has a valid Point,

People shouldn't have to go through What I am going through.


Hopefully F1 sam 500g should be here on Monday or Tuesday.
 
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lost 500GB of Important Information, Work and Uni stuf
Click to expand...

Not wanting to sound too much of a knob or wanting to detract away from the whole issues of high failures in these drives but if your information was that important surely you would back it up?
 
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