Q&A
General
3 to 4 week New Hero cycles after release (ideally).
Big influx of new players with Open Beta and potentially Release. Lots of players like to wait for the "final game".
Unique heroes (Murky, Abathur, Lost Vikings) are quite popular despite their different design.
Gold Gain is in a good place - will keep monitoring feedback on that.
Heroes was originally a mod, so at first they were trying to stablish its own world first.
Now that they have 7 maps, they feel it's time to revisit their original franchises' worlds - hence the Diablo Themed Event.
They are ok with releasing a hero and have the community and pro-players show their potential.
Tendency to always have everything perfectly tuned before it's out - doesn't work too well in this genre. It's ok to release it and adapt to what happens.
Players will always find issues the devs could not find internally. Work with them to always balance and tweak the game.
Glad to not have to hold the game for 7 years until it's perfect and shiny, and rather work with the community!
Hero League
Lots of feedback to sort heroes by role on Hero League - also on their wishlist.
MMR likely won't be revealed - does not mean much > arbitrary number that loses some significance cross region. Would rather have their Ranking System represent that, rather than a number!
Flaws with the current Ranking System are acknowledged - they're thinking of ways to improve it. Like Placement Matches.
Maps
Rotating Battlegrounds out of the pool - maybe in the future when they have more. If everyone greatly dislikes a map, they may just remove it entirely.
Recently made a change so players don't get the same Batleground multiple times in a row - to improve map rotation.
No Battleground blacklist option planned currently - maybe in the future.
Immortal design for Battlefield of Eternity was meant to be unique and new!
Hell vs Heaven map will be repurposed at least once - new mechanics and looks, but different layout.
They could have an Elwynn Forest map turn to Felwood or Plaguelands.
Missing map art and assets on the hands-on was because Battlefield of Eternity has two tilesets. Also no Easter Eggs in yet - but will be included.
Battlefield of Eternity on PTR June 23rd - hopefully launch at June 30th!
Map Editor something they really want to do, since the genre was born from it - still not actively working on it, but they'll get there.
User Interface
Buff and debuff tracking was on old and incomplete UI element - will be brought back improved.
More hero specific UIs (like Thrall's), above the character's portrait.
Jump to Last Ping hotkey being considered - not difficult to be added.
Death Recap is on their long list of "to-do" things.
UI editing might have issues with their Terms of Service - but they're listening to feedback.
Heroes and Skins
Gifting Skin/Heroes to Friends is something they want, but takes a focused effort from them - gotta take into account the technical difficulties and potential fraud situations.
Bundle improvements - not sure if they want to give a discount, credit or keys for previously owned heroes. But definitely want to incentivize people purchasing bundles! More info soon!
On old school Diablo and Starcraft character skins - they really want to add those iconic characters, but it's much harder artistically! Very simple visually back then, and can't be "ported" as easily!
With Alternate Reality skins there may be some overlapping on sillhouettes and themes. They try to keep it as unique as possible.
No boundaries on what they can make as skins - Bikini Stitches. For "funny" characters it's ok to have more funny skins, for others they prefer "serious" skins - with maybe at least one funny skin.
Developing Heroes has a sequence - dev team decides the role they need > art and design team discuss it. Or they start from an iconic character they want in the game!
Hero making process has been so optimized they can schedule it out pretty well (up to 8 months ahead).
Talents
Lots of removed or changed talents in the hands-on version of the game!
Talents are never final - they're constantly tweaking and working on them!
Player Toxicity
Quite concerned about Player Toxicity. Don't want your team to become your enemy instead of your allies!
Some mechanic designs are made specifically to improve that - Ping System (already quite robust, but they know there's room for improvement); Mute All.
Reports do work for toxicity! There's a Customer Support team always analyzing those.
Maybe they can match toxic players with other toxic players similar to what they do with Leavers/AFKers.
Internally discussing a system where players rate other players!