Yeah, gotta keep those builders accountable. They build a house and usually make a 30% profit margin. It has to be problem-free.
lol good luck with that...
We had constant communication with them during the building (bought off-plan)... But to pick some examples:
Q: Can we pay to have a bunch of extra Cat6 run around to various rooms?
A: You can pay £75 per individual run/room
Q: That's ridiculous, can we pay £75 to do one run with 4 cables?
A: No that would be £75x4
Q: Can we arrange to have an external company come and do it while the walls aren't up?
A: No
Q: We've noticed on the plans that this door opens in a direction that seems kind of obstructive in the room, any chance you can hang it from the opposite side?
A: No sorry, we can't deviate from the plans in any way
Roll onto getting the keys and seeing the house
Q: Oh, on the plans the loft hatch was in this room, but it's now in this room
A: Yeah we thought that would be better
Q: And this light fitting in the kitchen is 0.5m off where it is on the plans
A: Yeah I guess the person installing it felt it would line up better that way
We made a snag list and they did the absolute bare minimum to fix things even though we had them back multiple times to do so. The contractors they send if you report anything later are terrible - had a guy come round to fix a switch on the wall in the kitchen - in the process some plaster dust went on the counter and I watched him lick his vest and use that to wipe it, right in front of me... "Oh yeah sorry"... Basically they just aim to have such bad service and wear you down to the point you give up and stop using it...
Complaints aside I'm still glad to have gotten onto the ladder and off of renting, we had it easier than some due to circumstance but it still wasn't without some sacrifices... a small inheritance from my wife's mother passing away that covered our moving costs and made up our 5% deposit and stamp duty on a 250k house, plus the HTB loan taking 20% to get us a 75% LTV... but that results in mortgage payments about £200 less per month than our rent was before. Now 8 years later we've built up a good chunk more equity in the house, it's gone up in value a bit (sadly that means the HTB loan has too) but at least we have a house that is big enough for our slowly growing family (would like to move on oneday, mostly for a better location, but at least we aren't going to be forced out due to running out of space). Need to work out what to do about the HTB loan but that's another story!